We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Do NOT book with this company.”
Review of Castle Apartments

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Castle Apartments
Ranked #161 of 202 Specialty Lodging in Edinburgh
Wigan, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Do NOT book with this company.”
Reviewed January 29, 2014

I recently went on a college trip to Edinburgh, arriving at the hostel on the 20th January and departing on the morning of the 22nd. There was a group of around 36 students staying at the hostel on Queen Street, in a total of 4 rooms. Personally, I stayed in Room 2, a room that accommodated 9 people altogether.
On arrival at the hostel, we were checked in and given keys to our room. We were given 2 sets of keys between 9 people, which was not enough. When we went up to the room, we were greeted with a freezing cold, cobbled together space, with one working ceiling light. On further investigation, the carpet and rug were absolutely filthy, strewn with dust and general small bits of rubbish and hairs, making it obvious the floor had not been hoovered in what looked like weeks.
There were 4 bunk beds and one single bed, none of them matching. The two wooden bunk beds we were provided with rocked significantly from side to side when someone climbed onto the top bunk, making them potentially unsafe to sleep in. The mattresses were uncomfortable, and the bed frames themselves were too short for anyone over the height of 5 foot 8. The space between the frame of the top bunk and the bottom was so small you could not sit on the bottom bunk, therefore we could only use the beds for sleeping. The other two bunk beds were metal, one with a double bed underneath and a single on top, and the other two singles. These beds were of slightly better quality, however they were still very uncomfortable and the double bunk's mattress was sinking due to the slats holding it up not being strong enough to hold the weight of two people. The ladder on one of the bunk beds was not screwed onto the bed, meaning if you tried to climb up it it would come off and could have potentially caused an accident. Although the bedding was clean, the duvet covers did not fit the duvets, exposing dirty, bobbly duvets that smelt of damp. We were only provided with one very poor quality pillow on each bunk, making it even more difficult to sleep.
The bathroom was modern and bright, however there was a large hole in the ceiling, large enough that someone could even climb through it, and it brought in a very chilly draft, directly above your head when you were in the shower. The shower itself was difficult to operate, and took a long time to heat up, and it was covered in limescale, as well as the drain being blocked with hairs and other waste. The sink was the same, with limescale and a blocked drain. The toilet, when you sat on it, would feel like it was going to come off the wall, and on further inspection it was indeed not attached properly. We were provided with two tiny, grey (supposed to be white) towels, however towels were available for rent from reception.
We were given two rolls of toilet roll to last 9 people 3 days.
The curtains in the room weren't attached to the rails properly, and were hanging off, and with one pull would've come down completely.
Staying in Scotland in January is already a risk with the cold weather, and we were provided with one tiny heater, that liked to turn off whenever it wanted to, and made an extremely loud noise. This heater did not fill the space of the room with heat, and because it was so loud we had to turn it off at night, meaning the room's temperature plunged to an almost unbearable level.
The 'kitchen area' in the room was simply a worktop, with a sink and one cupboard. There was one lone fork between 9 people, and three glasses which clearly hadn't been washed. I came back from this trip with tonsillitis, something I believed I caught from a person who had stayed in the room before me, which then hadn't been cleaned for the next group of people.
There was an small lamp that didn't work, and a brown leather sofa with a few cushions that didn't really impress.There was a communal area on the basement floor with a kitchen and tables where you could buy a breakfast, but I wouldn't allow my dog to eat in that area, let alone a group of teenagers. It was bare, freezing cold, and cluttered. How anyone would be expected to prepare food in that area is beyond me, because there was just stuff absolutely everywhere. The paintwork was coming off the walls, there was no carpet, it was dusty and dirty looking, and there were no staff there, so how we were expected to order food was unclear.
The staff on reception didn't speak a single word of english, so much so we had to type "we need more toilet roll" into google translate so she would understand us.
About the only positive thing about this hostel is it's brilliant location, far enough from the city centre so it's not noisy, yet only a 5 minute walk to the royal mile and princes street. There is also a Sainsbury's supermarket 2 minutes away that provides all food and any products you would need for your stay.
We were told by the trip organisers that we would be staying in a different hostel, however according to them, we were relocated at the last minute and given a new address, suggesting that they never intended on putting us in the hostel we were shown online in the first place. What we were shown was a modern, spacious apartment, and we were given a depressing, cold, cluttered room, with mouldy ceilings and no proper facilities. DO NOT BOOK WITH CITY STAY APARTMENTS EDINBURGH.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Georgina N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

141 reviews from our community

Traveler rating
    19
    30
    15
    17
    60
See reviews for
31
50
2
8
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
London, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 24, 2014

Stayed here with friends for a long weekend November 2013

Staff were helpful when we went to collect keys and answered our questions about places to go, eat etc.

On first glance the apartments are nice- a HUGE bath in the bathroom which was a nice "treat".

The twin bedroom was incredibly drafty and duvets paperthin- keeping in mind this was the middle of November and Edinburgh is hardly a tropical climate. We asked for additional bedding to be delivered, which they agreed to, but it never arrived despite asking three times- once we even sat in for an hour waiting meaning we lost time to sightsee on what was a short trip.

Also feel there should be note made about the stairs- while we didn't have a problem, we had to help another guest reach the top floor with her buggy which was difficult to say the least.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rebecca S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Edinburgh hotels

Washington DC, District of Columbia
Level Contributor
32 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 18, 2013

Our castle apartment was in a great central location right off the Grassmarket and only a five minute walk from the castle and the royal mile. Our small two bedroom was clean, convenient, and worked well for us. We had no major complaints other than the fact that the location is prone to loud pub-goers until late into the night, hindering one's sleep before midnight. However, it was a great value for such a central location in Edinburgh. Remote check-in/checkout was a breeze.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trotamundo14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
84 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed February 11, 2013

We booked 12 months in advance through Tartan Apartments for a four day stay, Sat-Tues and paid a deposit of 178GBP by credit card. Paid the rest, 181GBP by credit card when we collected the key at Queens Street office. On our arrival what a dismal let down not at all like the web page information, no nearby parking, closest about 6 blocks away and metred, dirty spiral staircase, musty smelling dank, tiny garret, a glorified Backpacker squat. Broken lampshade, baked on food encrusted pans, no teatowels, kitchen cupboards with no back that opened onto the piping, dingy "washhouse", no toiletries, two thin towels, cramped bedroom. Rang office and explained the situation, asked for a refund. Told by young receptionist that she could not authorise the refund but that she would get in contact with the manager and then ring us back on our mobile.Twenty minutes later she rang back saying that she couldn't contact the manager. We said that we would be coming straight back to return the key. We rang the emergency contact number. No answer. Back at the office we spoke again with the Chrysothemis, the young receptionist. She wrote a letter stating our concerns and the time we picked up and returned the key and our request for a refund. She gave us a copy and filed the original and told us the manager would be there on Monday. We rang the Hilton Airport and booked in for the next four days. When we returned to the office on Monday we were greeted by a young man. When we explained the situation he asked who did we book through. We said. Tartan Apartments. He replied. "We don't deal with Tartan Apartments." I produced the confirming emails with the Tartan Apartment address. He then amended his statement." We don't deal with them anymore!" We told him about the letter of complaint on file. He wasn't interested but asked just what was the problem. I produced our copy and read it to him. He appeared bored. We explained that the "apartment" was not at all appropriate for people of our vintage, 60 and that we certainly would not have booked it if we'd known the true nature of the place, a backpacker's garret. . . no parking, no lift. "This is advertised as an apartment in a major capital city". I explained. "One would expect certain things of an apartment in a major city. " He announced "It's a cultural thing!"
What!!! By now the atmosphere in the office was less than friendly. There was a young Spanish couple waiting there for their key while we were engaged in this diatribe about a cultural thing". Finally he offered to refund the balance of 181GBP, "rather than have a shouting match in the office." Then he announced that he couldn't do that and disappeared into another room. A short decidedly unfriendly older fellow appeared and questioned us again. Finally he said he'd refund the deposit. . . 178pounds. We shook our heads and said "No, that was not what had been agreed to." We showed him the balance receipt and he eventually agreed to refund that amount. Then he took my credit card. "I can't do it here" he said as he disappeared into the back room. Highly irregular and I'm not too sure about the legality of this action. When he returned he handed back the card along with the refund slip. It was a sordid unpleasant ordeal and left a very bad memory of Edinburgh. Thank goodness for the Airport Hilton!!!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank LITTLEWHISKERS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort William, Scotland, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 19, 2012

Fantastic stay!!! perfect for couples and families . The homely feel was the kind of change we needed as we were tired from the soulless hotel rooms. The remote check in went in smoothy.

The location was second to none. although the check out was by 1000 hrs , The Managing Director, Scott was really helpful.

Please keep up the good work as we require people like you in the industry who actually puts his guests above all the other factors.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joydeep S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
1 review
Reviewed November 22, 2012

We had such a brilliant time despite the horrendous downpours on day 2 of the trip. The cocoons were perfect because we stayed dry.

the first night and full day, the weather had been excellent and the outdoor camp fire was ideal for a BBQ. After an evening walk in the grounds, and a relaxing spell in the hot tub, we both had a sound sleep.

I wish now that we had booked for more than the two nights.

Plenty to do in the ground and surrounding area and only a short trip into Edinburgh City Centre by bus.

Fabulous weekend all round and will be coming back next year.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank pamela m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Zealander living in London
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 1, 2012

We stayed as a couple and found the apartment perfect for our needs. It was basic but clean and tidy and couldn't wish for a better location. An easy walk to the castle and just off the royal mile.

Apartment was up a small flight of stair so if you have trouble with stairs this might not be the place for you.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MaryLou28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Edinburgh hotels
Old Town
The Inn Place
The Inn Place
#23 of 147 in Edinburgh
4.5 of 5 bubbles 301 reviews
Old Town
Fraser Suites Edinburgh
Fraser Suites Edinburgh
#49 of 147 in Edinburgh
4.0 of 5 bubbles 1,556 reviews
Old Town
Ibis Edinburgh Centre Royal Mile
Show Prices
Show Prices
Show Prices
Old Town
The Inn on the Mile
The Inn on the Mile
#11 of 147 in Edinburgh
4.5 of 5 bubbles 1,093 reviews
Old Town
Advocates Apartments Royal Mile
Advocates Apartments Royal Mile
#139 of 202 in Edinburgh
3.5 of 5 bubbles 44 reviews
Old Town
Apartments Royal
Apartments Royal
#84 of 202 in Edinburgh
4.5 of 5 bubbles 24 reviews
Show Prices
Show Prices
Show Prices

Been to Castle Apartments? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Castle Apartments

Property: Castle Apartments
Address: Royal Mile 7A Lawnmarket, Edinburgh EH1 2PB, Scotland
Location: United Kingdom > Scotland > Edinburgh > Old Town , Cowgate
Amenities:
Free Breakfast Shuttle Bus service
Hotel Style:
Ranked #161 of 202 Specialty Lodging in Edinburgh
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Castle Apartments 3*
Number of rooms: 12
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline and TripOnline SA so you can book your Castle Apartments reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Castle Apartments Hotel Edinburgh
Castle Apartments Edinburgh, Scotland

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing