I recently went on a college trip to Edinburgh, arriving at the hostel on the 20th January and departing on the morning of the 22nd. There was a group of around 36 students staying at the hostel on Queen Street, in a total of 4 rooms. Personally, I stayed in Room 2, a room that accommodated 9 people altogether.
On arrival at the hostel, we were checked in and given keys to our room. We were given 2 sets of keys between 9 people, which was not enough. When we went up to the room, we were greeted with a freezing cold, cobbled together space, with one working ceiling light. On further investigation, the carpet and rug were absolutely filthy, strewn with dust and general small bits of rubbish and hairs, making it obvious the floor had not been hoovered in what looked like weeks.
There were 4 bunk beds and one single bed, none of them matching. The two wooden bunk beds we were provided with rocked significantly from side to side when someone climbed onto the top bunk, making them potentially unsafe to sleep in. The mattresses were uncomfortable, and the bed frames themselves were too short for anyone over the height of 5 foot 8. The space between the frame of the top bunk and the bottom was so small you could not sit on the bottom bunk, therefore we could only use the beds for sleeping. The other two bunk beds were metal, one with a double bed underneath and a single on top, and the other two singles. These beds were of slightly better quality, however they were still very uncomfortable and the double bunk's mattress was sinking due to the slats holding it up not being strong enough to hold the weight of two people. The ladder on one of the bunk beds was not screwed onto the bed, meaning if you tried to climb up it it would come off and could have potentially caused an accident. Although the bedding was clean, the duvet covers did not fit the duvets, exposing dirty, bobbly duvets that smelt of damp. We were only provided with one very poor quality pillow on each bunk, making it even more difficult to sleep.
The bathroom was modern and bright, however there was a large hole in the ceiling, large enough that someone could even climb through it, and it brought in a very chilly draft, directly above your head when you were in the shower. The shower itself was difficult to operate, and took a long time to heat up, and it was covered in limescale, as well as the drain being blocked with hairs and other waste. The sink was the same, with limescale and a blocked drain. The toilet, when you sat on it, would feel like it was going to come off the wall, and on further inspection it was indeed not attached properly. We were provided with two tiny, grey (supposed to be white) towels, however towels were available for rent from reception.
We were given two rolls of toilet roll to last 9 people 3 days.
The curtains in the room weren't attached to the rails properly, and were hanging off, and with one pull would've come down completely.
Staying in Scotland in January is already a risk with the cold weather, and we were provided with one tiny heater, that liked to turn off whenever it wanted to, and made an extremely loud noise. This heater did not fill the space of the room with heat, and because it was so loud we had to turn it off at night, meaning the room's temperature plunged to an almost unbearable level.
The 'kitchen area' in the room was simply a worktop, with a sink and one cupboard. There was one lone fork between 9 people, and three glasses which clearly hadn't been washed. I came back from this trip with tonsillitis, something I believed I caught from a person who had stayed in the room before me, which then hadn't been cleaned for the next group of people.
There was an small lamp that didn't work, and a brown leather sofa with a few cushions that didn't really impress.There was a communal area on the basement floor with a kitchen and tables where you could buy a breakfast, but I wouldn't allow my dog to eat in that area, let alone a group of teenagers. It was bare, freezing cold, and cluttered. How anyone would be expected to prepare food in that area is beyond me, because there was just stuff absolutely everywhere. The paintwork was coming off the walls, there was no carpet, it was dusty and dirty looking, and there were no staff there, so how we were expected to order food was unclear.
The staff on reception didn't speak a single word of english, so much so we had to type "we need more toilet roll" into google translate so she would understand us.
About the only positive thing about this hostel is it's brilliant location, far enough from the city centre so it's not noisy, yet only a 5 minute walk to the royal mile and princes street. There is also a Sainsbury's supermarket 2 minutes away that provides all food and any products you would need for your stay.
We were told by the trip organisers that we would be staying in a different hostel, however according to them, we were relocated at the last minute and given a new address, suggesting that they never intended on putting us in the hostel we were shown online in the first place. What we were shown was a modern, spacious apartment, and we were given a depressing, cold, cluttered room, with mouldy ceilings and no proper facilities. DO NOT BOOK WITH CITY STAY APARTMENTS EDINBURGH.
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- Also Known As:
- Castle Apartments Hotel Edinburgh
- Castle Apartments Edinburgh, Scotland