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All reviews princes street opposite the castle great location castle view meal deal rose street family room excellent stay budget hotel good nights sleep room was spotless bars and restaurants train station night's sleep would definitely stay here again short break royal mile
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Reviewed April 16, 2012

Our second visit to a Premier Inn and, again, difficult to fault. Okay - so you don't get pampered personalised luxury in a character hotel. You do get VERY high levels of cleanliness and exceptionally good security with reasonable comfort in a basic hotel set in a convenient location.

This hotel is fairly new - open only a couple of months which was a bonus. Location is near perfect, set in Princes Street, the heart of the best shopping area and just a short walk from the station and the main tourist spots. Forewarned on Trip Advisor that this hotel may be difficult to spot, we found the entrance easily - opposite the Castle with the not very well marked entrance door squeezed between Starbucks and New Look. Use the wheelchair access button to get in and out of the doors.Take the lift or stairs up to reception and you are in.

Room was typical Premier Inn setup. A double bed (I don't think any of the rooms are 'twin' despite what it says on the booking documentation but check if that is what you need) and a single that can convert to a settee (I think). Limited but adequate for a short visit storage space. TV worked fine. Extra pillows and towels were stored on a shelf in the bedroom. Air conditioning worked okay as did the bathroom. Bath was very big and deep with a shower over. There is no grab handle to steady anyone standing in the bath having a shower and it is a BIG step over the bath side. This could be a bit slippery and a danger for anyone a bit unsteady on their feet. As a recent OAP, I am okay with this now but in a decade or two things may be a bit different. I know I say this on most of my reviews but baths with showers over really should have properly positioned grab handles.

I don't think that this hotel has a car park (best check) but it is only a couple of hundred yards along a straight and level road from Waverly Station. Follow the Princes Street signs at the station and turn left along Princes Street to the hotel. At the time of staying at the hotel, Princes Street was closed to traffic as the new tram system is being installed.

Staff were mainly young, smiley, friendly and enthusiastic and seemed to know all the right buttons to push on their computers. However, if any want to make a long and successful career in the hotel trade, perhaps they should look elsewhere for their training. There is more to hotel work than just being young, smiley, friendly and enthusiastic and knowing all the right buttons to push on their computers!

The big eat all you want Premier Breakfast can be a real killer for one's waist line and cholesterol levels (yummy!) but healthy options (including special Veggie options) are available for those with a bit of will power. This breakfast certainly set us up for the miles and miles of hill walking around the Edinburgh attractions. We didn't eat at the restaurant so can't comment. The bar was comfortable but small with a limited choice of drinks. However, there are many bars and pubs within a short walk. (tip - avoid the Tourist Tat Traps of the Royal Mile/Old Town area and head to the streets running behind the hotel for some of the better watering holes and eating places in town. One example: Dirty Dicks - a pub name that I know well from near Liverpool Street Station/Bishopsgate in London - has some real ye olde worlde pub character and charm, if you can see past the tourists that is).

Although ideally positioned for the Castle and top of the Royal Mile, this hotel is even better positioned to walk the 'real' Edinburgh - from Dean Village to Carlton Hill and out to the Botanical Gardens - a highly recommended all day (or two!) stroll.

Overall, we are totally sold on the Premier Inn concept (good points fine, not so good we can live with) and will be regular visitors as we get round to 'doing' the UK. We still have much to see in Edinburgh and will be back at this hotel at some stage hopefully not too far in the future. If we do go back, we will book early and request a top floor room at the very front overlooking Princes Street Gardens and the Castle.

Room Tip: Book early and request a top floor room at the front overlooking the Castle and Princes Street Gardens
  • Stayed: April 2012, traveled as a couple
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3  Thank MatureSoccerFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2012

A typical new style premier with all the usual decor, etc. Great city centre location, couldn't be better for exploring Edinburgh. We spent a great weekend her and you can easilt walk to most of the sights within 25mins. Better breakfast than the avergae premier inn with the hot food much fresher and being replaced/added to more often. Only drawback was how busy it was at breakfast. We were a party of 6 and struggled to get seats together however staff were very helpful. Some problems with computer at checkin but again helpfull staff and very apologetic that it took time to resolve. Overall a great hotel for a base for exploring Edinburgh with a great selection of tourist atttractions, restaurants and bars all within easy walking distance. Also gor cheap parking at £10 per day available at Castle Terrace car park (a big bonus in Edinburgh)

  • Stayed: April 2012, traveled with family
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1  Thank DJA29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2012

Fantastic location, opposite Princes Street gardens and lovely views of the castle. Hotel lovely and new, very clean, staff polite and generally friendly. On arrival receptionist was booking someone in so we chose the automated option of check-in which was quick and hassle free. Issues we encountered were despite having made a dinner reservation we were asked to wait in the bar area for 15 minutes even though tables were free. Staff in the restaurant were disorganised and mixing up food orders. Hot food once prepared was left on the server for a considerable time waiting to be delivered to tables despite both Andrew the manager and other staff walking past it several times. Breakfast was just as chaotic but despite all this the food was great and presented very nicely. Andrew very inexperienced with dealing with complaints. We spoke to him about the scrapping chairs and he was dismissive of our comments. Despite issues with the restaurant staff and organisation of it we would definitely recommend anyone to stay at this hotel but suggest you eat out if you are in a hurry and do not stay on the 3rd floor if you are looking for a peaceful nights sleep!

Room Tip: Do not stay on 3rd floor overlooking the castle as it is above the restaurant and bar and scrapping of chairs could be heard every night particularly between 3am and 3.30am. We stayed in room 323.
  • Stayed: April 2012, traveled with family
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1  Thank KangaEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2012

Clean and comfortable, service a little hit and miss at times but generally good. Great location at the end of Princes St.

Room Tip: Rooms at front have lovely castle view but are generally a little smaller and noisier.
  • Stayed: April 2012, traveled with family
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Thank IsaB943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2012

Premier Inn tends to be a good budget brand, but a recent stay at this Edinburgh Premier Inn (Princes Street) really was disappointing because of a catalogue of small errors that added up to being more than the sum of their parts.

We were greeted with a particularly impersonal check-in, where you are led through an automated cash-point style check-in procedure by assisting staff. The staff were well trained but appeared to be following a script, much the same way in which scripts are followed when phoning call centres. This only added to the utterly impersonal reception and was a bad start to the stay.

Our room had only one towel in it. If two people are sharing I would expect two towels. We tried to phone housekeeping to get a second towel. Unfortunately the phone didn't seem to work properly -nor was there a phone directory in our room. The climate control was also jammed in our room. All small things, but it's the detail that really counts in such a competitive market and these lacking details and impersonal nature of the service has put me off Premier Inn. I will now look for alternatives before staying in a Premier Inn again, which is a shame because I had been reasonably impressed by the brand until now...

Room Tip: You can't choose a room because they are pre-allocated by computer (at least this is what we were told)
  • Stayed: April 2012, traveled on business
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Thank Jon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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