This was my first ever stay in a Premier Inn, and having taken advantage of an excellent advance purchase rate, I was looking forward to sampling this hotel.
It is a short taxi ride from Edinburgh Airport, and I was very impressed with the initial appearance. I was curious to try the self service check in, and found if simplicity itself. A very helpful young lady enquired if I needed help, but I had already mastered the system. Later, she was very prompt ad friendly when I asked for additional pillows.
The hotel is right beside bus and rail services, both of which are pretty frequent. Being in an industrial estate, it is very quiet at night. The Gyle Shopping centre is a short bus trip away, Edinburgh Waverley is a 10 minute train ride, which makes it perfect for exploring the city.
The hotel is only a few months old and is in immaculate condition. The bedroom was basic but very attractive nonetheless. I was a little annoyed at being able to hear neighbouring doors closing, and this woke me during the night. One small glitch was a bed whose base was prone to creaking when I moved.
Continental buffet breakfast is a reasonable £5.25, and is pretty good value. The coffee alone is well worth the price. Restaurant staff were only too happy to show me where everything was and clearly enjoyed interacting with the hotel guests.
On checking out, I was asked if everything had been alright. I mentioned how pleasant the hotel and staff were but in view of the noise of doors closing and creaking bed, my night's sleep was less than perfect. Without further ado, the receptionist immediately invoked the "Good Night's sleep" guarantee. Not only did she refund the cost of the room, but did so with the utmost grace and charm.
Never before have I been so well treated by a major hotel chain. Premier Inn deserve great praise for empowering their staff to deal with customers in such a positive manner.
Premier Inn Edinburgh Park sets the standard for others to follow. Well done all.
- Official Description (provided by the hotel):
- A modern Hotel located in a fantastic location. Only 10 minutes to Edinburgh Airport & 10 minutes to City Centre on a train, from train station which is located 50yds from the Hotel.There is an integral hotel restaurant, thyme which opens daily from 6-10om for dinner, & there is also a Costa Coffee store within the hotel.Although we do not have leisure facilities, we have a local gym that offers a great price for our guests to use their facilities, which includes a modern gym, gym classes & saunas for all to use. ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Edinburgh Park (The Gyle) Hotel Scotland