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“Would not recommend this hotel”

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Crowne Plaza Edinburgh - Royal Terrace
Ranked #105 of 147 Hotels in Edinburgh
Warrington, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Would not recommend this hotel”
Reviewed August 21, 2013

Having booked a two night stay six months ago arrived at 1.30 pm on 21st August to be told they had overbooked and we were being relocated to another hotel. On arrival we found this to be a dated building in a very noisy location. Impossible to sleep . Found out that the replacement hotel were charging £180 per room to the Royal Terrace who were themselves still charging rooms out at £295 per night. Feel completely ripped off. The Terrace eventually offered a slightly larger room for the second night plus a bottle of wine,but felt all the coming and going would take up too much time out of our short stay so declined.

Stayed August 2013, traveled as a couple
Helpful?
5 Thank Andrew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royalterrace, General Manager at Crowne Plaza Edinburgh - Royal Terrace, responded to this review, August 27, 2013
Dear Andrew
My sincere apologies for the situation that arose leading to your outbooking. I can appreciate that this affected your weekend quite dramatically and I believe that you did not stay in Edinburgh at all following this. We have addressed this with your travel agent, however if you wish to discuss further, please feel free to contact me at lucja@royalterracehotel.co.uk.
Once again my sincere apologies, this is not our usual level of service.
Kind Regards
Lucja Leonard
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Melbourne, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 19, 2013

Visited during the Edinburgh Festival weekend. Having read some of the recent tripadvisor ratings was a bit concerned that the mentioned renovations would ruin our weekend. However thankfully they were nearly all complete and the results were excellent. The Hotel was changing to a Crowne Plaza and the inspection to accept or reject was taking place while we were there... I mention that to perhaps explain the earlier unhappy ratings.
Our experience was that the hotel was well-run with very friendly and helpful staff and management. Our room was on the second floor facing the gardens and was quiet, well appointed , spacious with a large bathroom. The King size bed was exceptionally comfortable with luxury mattress topping and a good range of the softest pillows ...it was on a par with the Dorchester in London for comfort, and that is praise indeed!
The reception area is a modern take in a substantial old georgian terrace for which Edinburgh is rightly famous and has a very pleasant bar and waiting area, lifts are small but modern, lots of auld scottish wide staircases with gentle slopes and plenty of room to pass. The breakfast was buffet style with all the usual offerings ..plus haggis rounds and potato scones. Not a huge dining area but clean and well serviced and the food was considerably better than many hotels.
Set in a quiet area on a granite cobbled terrace but within easy walking distance of town centre and the action, the hotel is on a mainly residential terrace with views across the Firth of Forth.
Things to do/see ...strongly recommend a visit to Holyrood House where the Queen stays, and for an excellent lunch turn left out of the hotel ,walk down the terrace to the main road ...look across and up to Mama Rosa's Italian restaurant and Cafe...try Lunch set menu (with plentiful choices),three courses for £7.95! Amazing Italian Home-style quality... a true family business.

Room Tip: The garden facing rooms are very quiet.. but the hotel wasn't on a noisy busy road anyway. If y...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellerXXV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royalterrace, General Manager at Crowne Plaza Edinburgh - Royal Terrace, responded to this review, August 20, 2013
Dear Guest
I am so pleased to read that you had a wonderful stay. It was a very exciting time to be with us as we rebranded as a Crowne Plaza.
Thank you so much for your wonderful feedback and we hope to welcome you back the next time you are visiting Edinburgh.
Kind Regards
Lucja Leonard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Edinburgh - Royal Terrace

Property: Crowne Plaza Edinburgh - Royal Terrace
Address: 18 Royal Terrace, Edinburgh EH7 5AQ, Scotland (Formerly Le Meridien Edinburgh)
Phone Number:
Location: United Kingdom > Scotland > Edinburgh > Broughton & Calton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#53 Luxury Hotel in Edinburgh
#61 Romantic Hotel in Edinburgh
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Edinburgh - Royal Terrace 4*
Number of rooms: 100
Official Description (provided by the hotel):
Located in Edinburgh’s city centre is the Crowne Plaza Edinburgh – Royal Terrace with stunning views towards the Firth of Forth. The hotel is part of an impressive terrace of prestigious Georgian townhouses with many of the original features.We have recently undergone a refurbishment of our property and rebranded as Crowne Plaza Edinburgh - Royal Terrace (previously known as Royal Terrace Hotel part of Prima Hotels) on the 15th August 2013. ... more   less 
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Also Known As:
Royal Terrace Edinburgh
Hotel Royal Terrace
Royal Terrace Hotel Edinburgh
Crowne Plaza Edinburgh - Royal Terrace Scotland

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