I am a serving member of the armed forces and have come back from deployment for R&R to get married and have a short honeymoon, staying at "the place", which we chose due to it's excellent location.
We checked in and were initially impressed, the decor was stylish and very clean. The room was on the 4th floor with no lift, which was fine as we are both able and fit. The room was pleasant but very small with no AC. Due to this you are required to open the windows or the room becomes hot and stuffy quickly, which is the start of the problem. As the room looks out onto the street in front you will be woken by people on the street during the night frequently, if you sleep through this you will definitely not sleep through the disc-saw and generator at 8am each day, even with the windows closed there is no hiding the sound.
We complained to reception, stated that it was our honeymoon also. The answer was polite but simply "we cannot do anything", we asked to be moved to the back and were given a "no" after a 30 second computer check. Admittedly they may not have control over the roadworks at the front, but they must have know these have been going on and should not be selling the rooms at the same rate. On our final morning we got up at 7 am to check out as soon as possible, I genuinely have had better nights sleep while deployed. The hotel required the balance to be paid up front, if not I would have refused to pay and would have found a better hotel nearby.
I would not recommend the hotel to anyone as we gave the staff a chance to rectify the problem but were given no alternative and were quickly fobbed off.
- Official Description (provided by the hotel):
- Located close to the Playhouse Theatre and the city’s fashionable shopping district, The Place is perfect for a relaxing city break in Edinburgh, a romantic weekend or an escape from the stresses of corporate life. ... more less
- Reservation Options:
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- Also Known As:
- The Place Edinburgh, Scotland