A decent B&B to stay in the Edinburgh. Fair location, old building with high ceilings. The facilities are ok but the heating is turned off at times and it was cold at the basement. The wifi is claimed to be free but turn out to be 3 pounds a day. Checkout time is at 11:00 which is bit too early. Other things are fine and nothing more.
However, the customer service is a nightmare. I booked this hotel on booking.com 40 days before my stay. They claim to have free cancellation policy but in fact they charge you full price before your stay. That was not a big issue for me as I was going to stay there anyway. However, 30 days before my stay, due to change of plan I made modification on my reservation via booking.com so I only stay for two nights intead of four. So the hotel should refund me the price of two nights as they charged me four nights and this was also confirmed by booking.com. However, I have not received any refund whatsoever. I thought it would take a while before the refund actually took place until I reached the hotel after a month and found out that they did not refund at all. Even at that point I thought alright its fine you forgot about it and it was not too late to do so now. I was wrong again! Instead of refunding me, they somewhat mistakenly charged me the amount. They realised this and did refund twice because they were meant to refund me. But they tried to conceive the fact that they have mistakenly charged me by just handing me one receipt of the refund until I found out myself. This was absolutely intolerable as I did not have much money in my account at the moment and the refund could take ages so this could actually ruin my holiday. Yet all I received was some insincere apologies and nothing more!
After all the hotel itself is fine but do take extra cares when dealing with its staff.
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- Also Known As:
- St Bernards House Edinburgh, Scotland