I stayed here with my 10 year old son over the weekend of 16 March. We arrived at 9 am on the Saturday expecting to drop off our bags but the very kind man who checked us in, Pavel, offered us breakfast while we waited and our room was ready when we'd eaten. This was great, what was even better was that we were given a gorgeous, massive room with two double beds and a sofa etc.
As others have said, the rooms are clean, great facilities and decor but what really sets this hotel apart is the fantastic service. I happened to mention to Pavel on check in that we were thinking of going to the cinema at some point and when we next came through reception he gave us a print out of all the local cinema times and lent us an umbrella as it was snowing. All staff were friendly and welcoming throughout our stay but Pavel in particular. My son loved it so much, I'd taken him away for a treat and he absolutely adored his stay here.
Our experience at this hotel was great - the room was lovely, location good and the staff made our visit very relaxing and enjoyable. There are hotels with a slightly better location or more character but I would defnitely choose this hotel next time visit Edinburgh on the strength of the excellent customer service.More
- Free Wifi