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All reviewsquartermile areawashers and dryersroyal milea small kitchen areasimpson loanthe breakfast areaone bedroom suitesliding doorcorner roomcomplimentary breakfastnational museum of scotlandno air conditioningbuilding workminute walktoilet and showertwo double bedshotel is located
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Reviewed June 9, 2012

We had a very good experience with customer service and enjoyed the convenient location of the Residence Inn Edinburgh. The weather was cool and rainy during our stay so we did not experience any problems with the lack of A/C. The hallways were very, very warm, but we found this to the case in most of our UK hotels. Our room was a lovely fourth floor one bedroom, and the space was excellent. We did have the floor to ceiling opening door/window, and I recommend highly a corner room since we were able to keep our bathroom window and bedroom window open for excellent cross-ventilation. We used the free washer and dryer -- lovely!

Our biggest issue was with the bed and bed linens. The mattress was very firm and seemed cheap. The low quality of bed linens and insubstantial mattress pad made the situation worse for sleep quality. You could feel the buttons and stitching on the mattress while lying in bed. I had to pull up the bed linens to determine that there was actually a mattress cover. The bed linens also had a smell that was not at all fresh, but after our requested replacement the next day the new linens smelled the same. RI needs have a serious talk with their laundry service. We also experienced the shower hot/cold mixing issue though it was not consistently a problem throughout our stay.

  • Stayed: May 2012, traveled as a couple
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1  Thank tarheel08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2012

As others have noted, this hotel has an air conditioning issue. Actually, we also found it had a plumbing issue--specifically, our room needed a good mixing valve behind its water fixtures. The sink temperature fluctuated rather wildly, and, even more troubling, the shower would swing back and forth from hot to cold with occasional passes through warm. Fortunately, the shower stall was rather large, so dancing out of the way of the blasts at one temperature extreme or the other was easy enough. Still, it made for a rather difficult shower.

Back to the air conditioning issue. We were fortunate enough to be in one of the rooms that had a balcony with a large, sliding glass door. So we could open that and let cool air in from outside. This seems to be part of the idea of not providing air conditioning--that Edinburgh's outside air normally is cool enough to make this an acceptable approach. There are a few problems with this. For one, some rooms don't get enough ventilation to make this work, as noted by others. For another, the hallway outside our door was a sauna. While walking through that may seem a minor inconvenience, it's quite a blast (we're talking about temperatures well into the 80s) and isn't very pleasant, especially when taking laundry down or back up (which is one of the conveniences of this hotel--being able to do laundry).

For us, the biggest problem with this approach was that we both were allergic to something that apparently was in the air when we visited. So we had a choice--either toast in the room or open that sliding glass and suffer with our allergies, tempered only by whatever relief we could get from allergy medications.

Regarding the included breakfast, the food was mediocre at best, but there's a Sainsbury just steps away, and we grabbed things from there and stocked the kitchenette in our room as an alternative. Of course, that's an added cost, but the breakfast really wasn't great and seating was entirely inadequate for the number of people.

With all of that said, the service was good and the hotel itself is quite nice. The location is good, the bed is comfortable, and sitting on the balcony as the sun sets was a lovely way to end a day. They do have work to do on the issues I and others have mentioned, but there are worse choices out there. So I suppose we'd stay there on a future visit to Edinburgh, but the "I suppose we'd stay there" would change to "we'd definitely stay there" if they'd do something about getting air conditioning set up!

Room Tip: Even numbered rooms seem to be the one with the balconies and big sliding glass doors. I'd go for one of those. Rather than worrying about the room number, just tell them you want a balcony room!
  • Stayed: June 2012, traveled as a couple
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1  Thank jessnyus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2012

This is the first Marriott Residence Inn in the UK and the second in Europe. I wish there were more. Our room was massive and had a desk, couch, comfortable bed, refrigerator, microwave, dishwasher, plates, cups, utensils, recessed lighting throughout, and a terrific shower in the bathroom. The location is in what appears to be a new development in Edinburgh - the Quartermile. It is 5 minutes from the action of Grassmarket and 15 minutes from the Royal Mile. The hotel staff were fantastic and unfailingly helpful. They gladly accommodated our request to make up the room first so that we could return with our dog who could rest in the room undisturbed whilst we did some sightseeing. I would definitely stay here again.

Stayed: June 2012, traveled as a couple
Thank woodylimes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 7, 2012

Being new the fit out and cleanliness of the accomodation is outstanding. 10 minute walk to the tourist spots, the Castle, Royal Mile. Breakfast was satisfying. Staff helpful and efficient. Wi-fi works well. Self catering, with a Sainsbury store just around the corner, was simple.

My only hassle during our five day stay was the single lift servicing seven floors, approx.110 apartments, be prepared for a wait at peak times, say between 7 and 9 in the morning. Also the lack of a full size table in the apartment did not make sense to me, there was plenty of room to spare. Eating dinner balancing the plates on our knees in front of the TV was not enjoyable as the table in the room was narrow, with a table light, designed for computer use only.

Would definitely stay here again as the postion of the hotel and layout of the suites made up for any short comings.

  • Stayed: May 2012, traveled as a couple
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1  Thank IMVO19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 5, 2012

This is a new hotel just off the George IV Bridge, well-located outside the tourist core at the north end of the Meadow in the heart of Edinburgh University. It is sleek and bright, surrounded by new, low-rise offices and condos. The hotel is quiet and generally clean – housekeeping could improve a little - such as dust in dust in the corners - but this may be new-hotel growing pains. The two-room suites are small and not that well-appointed for self-catering, the way travellers to North American Residence Inn locations are accustomed. Staff members are friendly and helpful, the breakfast is plentiful with a variety of hot and cold choices. The breakfast area is tiny so arrive early to get a table. Good value.

  • Stayed: April 2012, traveled as a couple
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Thank Santenay1er
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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