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All reviewsquartermile areawashers and dryersroyal milea small kitchen areasimpson loanthe breakfast areaone bedroom suitesliding doorcorner roomcomplimentary breakfastnational museum of scotlandno air conditioningbuilding workminute walktoilet and showertwo double bedshotel is located
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Reviewed January 10, 2012

City maps can be very misleading and although I had a rough idea where the Residence Inn was, I was surprised how close it is to the main sights. I was able to get to the famous Castle in just a relaxed 10-minute stroll and without the steep climb that is faced by anyone staying in the New Town area of the city. The fascinating National Museum of Scotland is less than a five minute walk away, as is the famous (and slightly eerie) Greyfriars Bobby churchyard.

I arrived late evening, so took a taxi (c £20) from the airport, but the hotel is right on the route of the No. 35 bus (Airport - Ocean Terminal). For just £1.30 (and the buses on this route have large luggage racks) you can travel directly from/to the airport. If you are travelling from the airport, get off either at the "Lauriston Place" stop, opposite the blood donation centre and just before the George Heriot School; or wait until the bus turns the corner into Forrest Road. The hotel is situated in the middle block, directly behind the old buildings of the hospital that is on the right between the two stops. On the way back to the airport, the current temporary stop is the "George Heriot School" stop directly opposite the school itself. The return bus journey took about 55 minutes.

Check-in was quick and very personable. Without exception, the staff here are very friendly. If they weren't busy, they would often retire to the lounge or bar area, but would always rise to greet you when you returned. I'm sure some would expect the front desk to be manned sentry-like, but I actually appreciated this relaxed style. After all, as a long-stay property, this is supposed to be your home from home.

OK, let's start with mentioning the much talked about heating in the corridors. Yes, they were very warm and I can't see why. The lighting was sensor-controlled and there was just a handful of radiators mounted on the walls that wouldn't generate that much heat. But that said, on a cold Edinburgh day or evening, it's nice to feel that heat when you return.

Not sure what it will be like in the summer - which this brand-new hotel has yet to experience. The boxed-up fan in the wardrobe indicated the absence of air conditioning, but this being Scotland, I'm sure this won't be an issue, as the windows also opened.

A final word on temperature. My standard suite was heated by just one floor-to-ceiling wall-mounted radiator. When I checked in it was set to level 3 (out of 6) and the room was chilly. I turned it up to 6 and within 48 hours, the room had warmed up nicely. It's probably worth the hotel noting this and ensuring that rooms that are forecast to be occupied are pre-warmed.

The suites are well-furnished. A very comfortable king-size bed. I nearly missed breakfast the first morning through not wanting to get out of it. A large sofa-bed too, along with a small coffee table and smaller chair coupled with small "TV dinner" table. One of the bed-side tables was quite large, containing two useful drawers and overall, there were lots of places (including nooks and crannies) for storage. The wardrobe contained a chest of drawers, along with a digital safe).

The kitchen area was in the entrance passage to the room. There was a mini dishwasher, decent-size fridge and a microwave, but no grill or cooking rings. Plates and utensils were also provided, but very few cooking implements. It's unfair to compare this suite to that found in Staybridge properties, as there isn't one of these in Edinburgh, but they are much better equipped for the long-stay guest.

The bathroom was divided between a washbasin just off the bedroom area and a shower room with toilet behind this. The large shower had great water pressure, though - for a long stay property, where you might bring your own regular-sizes bottles of shampoo or shower gel - the one tiny wire shelf wasn't enough. Above the sink was an excellent tall three-shelved cupboard with mirror. My bathroom was on an external wall, with a frosted glass wall. Fear not, nobody could hope to see through and I only used the floor-to-ceiling roller blind at night to help retain heat.

This suite was not short of usable power sockets. I counted nine UK type and three European, all easily accessible. There were three/one respectively on the desk alone. In my room, the TV was hung above the desk. I did find the desk area to be poorly lit though, which would be easily rectified with the purchase of a desk lamp.

I'm the last person to fall into the trap that is health and safety madness, but I do have one comment and that's about the two floor mats either side of the bed. These would slip easily on the woodblock floor and at least twice, I nearly lost my balance. I am surprised that they weren't affixed to the floor with tape, as is the norm elsewhere. Again, easily rectified and I would recommend that the hotel looks into this quickly.

Breakfast was very good. Whether you wanted hot or cold, the selection was well-chosen and offered something for everyone. The hot food was regularly monitored by the chef and kept piping hot by some quality food heaters.

There is no restaurant at this hotel, but as you walk into town, you pass many restaurants and cafes, and you're quickly at The Royal Mile too, with all its eateries. There is a Starbucks in the block next to the hotel and a small Sainsbury's supermarket next door.

There is free wifi throughout the hotel. The signal strength was weak in my room - at the end of a corridor - but I never lost the service and the speed was still very good. Although you need to pay to surf the Internet from the two computers just off the lobby, it is free to print out boarding passes.

One quirky observation - the elevator. If you call it to descend, but someone higher up has already done so, the lift stops on the way up from the ground floor, to pick you up. If you decide not to enter, having spotted its still on the way up, even though you will press the down button again once it's continued upwards, it won't then stop again on the way down. So you end up missing it and having to call it again from the ground floor.

And one last comment - which has been hinted at in other reviews. The housekeeping team are very good at clearing things away, just not putting them back. My tea and coffee supplies were allowed to run down, for instance, as were the provided bath products. With regards to the towels, you start off with a set of four hand towels and four bath sheets (and maybe two wash cloths). After my first night, the two hand towels I'd used - and hung up to dry - were removed and not replaced. More bizzarely , although I had only used one bath sheet, two had vanished after the room was cleaned the first day. I did mention this to a hotel employee, who confirmed that housekeeping were always to ensure a full set of everything was available each day. He did go and get the missing towels, though by the next afternoon, I was again missing some. Not sure why this is, other than someone not following a check-list I guess.

Overall though, this is an excellent hotel. I liked the fact that it was brand-new. It's location really can't be faulted, nor the welcome you receive from the staff. Once warmed up, the room was very comfortable and every day started well with the tasty breakfast. I'm sure this will be high up my list when I return to Edinburgh.

  • Stayed: January 2012, traveled solo
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5  Thank BritTraveller68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2012

What a lovely place to stay. Charming staff to welcome you with helpful advice to ensure you get the best out of Edinburgh. The rooms were lovely and spacious and I loved having a living area with kitchen facilities. Made the time you spent in your room an ease, rather than when you just have a bed to perch on. This accommodation only opened in Nov 2011 and our stay was for the new year - so there were a few teething problems such as the hotel being very warm and our housekeeping lady was very good at taking away the dirty cups but hadn't grasped the replacing with clean - so just a tweak or two. Location was good - you are a 15min walk from Grassmarket and I'd say 15-20 to the castle.
Highly recommend this accommodation, clean, friendly and breakfast included was a treat! Thank you.

  • Stayed: December 2011, traveled with friends
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1  Thank josiet70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 22, 2011

Cannot say enough about this great find. It had just opened when we visited in early December and the staff could not have been more welcoming. Great room - very well designed and lots of gadget space. Kitchen area was a real bonus and coffee, tea and shortbread biscuits were replenished daily. Breakfast buffet was amazing - not the normal prepackaged breakfast options but delicious fresh fruit salad, excellent pastries and great real bacon with real scrambled eggs. There's a Starbucks right around the corner with a good corner type shop too. It's about a 10 minute walk from the Royal Mile.

  • Stayed: December 2011, traveled as a couple
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Thank AJBobs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2011

I stayed here for nearly a month while in Edinburgh for business travel, and checked in on the day the hotel opened. Employees were friendly and attentive but not oppressive. My bedroom, living room, and kitchen area were HUGE, and the bathroom was just the right size. You can do laundry for no charge. Location is excellent: it's across from a beautiful park and you can walk nearly everywhere in Edinburgh. The exercise room is a bit small and includes two treadmills, one elliptical machine, and some weights, but if you want more options you can pay a daily rate at the PureGym around the corner (which is open 24 hours).

  • Stayed: November 2011, traveled on business
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2  Thank auntashlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 9, 2011

Stayed at this newly opened hotel last weekend on a short break to Edinburgh and really liked it in terms of the good sized rooms, friendly and efficient staff and it being located in a quiet area close to the University and in easy walking distance of the Royal Mile, Princes Street etc.

The hotel is part of the new Quartermile Development which is adjacent to much of the University complex. It has very modern styling but was warm and comfortable. The rooms are larger than usual having an en suite, small kitchen and a lounge area for relaxing. Everything well fitted out and very clean.

The main breakfast area was quite small and struggled to cope with guest numbers at times, but guests had the option of taking breakfast trays back to a room and the staff were very good at clearing tables and making sure there was plenty of food and drinks available. The food choice was good and we had plenty to eat and enjoyed what we had.

There were plenty of restaurants and bars nearby and it took only 15 minutes to walk to Waverley Station or Princes Street, so good access tothe main parts of Edinburgh.

  • Stayed: December 2011, traveled as a couple
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2  Thank PeterChris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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