Had to stay in Edinburgh for business. Arrived late (10:30pm) and was asked to pay up front for the 3 nights stay, the receptionist was unhelpful and acknowledgeable about the hotel he was working for and basically couldn't care less about me and my guest. We were given a basement room with no windows, dirty linen and bathroom, and the whole room smelled of damp. As this was NOT the standard of room advertised on expedia which is where I booked it and thus expecting, I went back to reception to ask for another room, apparently the other rooms were flooded due to a plumbing problem and so they could not accommodate me in another room. So I decided that I needed to find alternative accommodation. When I asked the receptionist for a refund he refused and said that I had to take what he was offering and that it was a basic double that I had booked. As a customer, I had ever right to ask for a refund and not accept the substandard room at £110 per night! The arguing continued until midnight when at which point I left to find another hotel. The owner/manager of the hotel was unreachable for 2 days straight. I contacted Expedia to cancel the booking and get a refund which was agreed with the hotel, however I am still waiting for my money to be returned. Bunch of fraudsters - stay at your own risk!! I would not recommend this hotel to anyone not even my worst enemy! This was one of the most frustrating awful experiences I have ever had the displeasure of being involved with.
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- Also Known As:
- No 32 Hotel Edinburgh, Scotland