Tonight I was served a runny melted sundae without an essential ingredient when I mentioned it they bought me the wrong replacement telling me I had misremembered the menu and when they checked the menu and found I was correct they just walked away. I was the charged full price on my bill and when I spoke to the manager to complain he failed to address the situation in any way besides saying he would speak to the waitress in question.
If you cannot serve something as quoted on the menu then you owe the customer the option to cancel their order.
The rest of the meal was satisfactory - we will not return.
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