PURE Spa & Beauty (Newhaven)
Open today: 9:00 AM - 7:00 PM
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Relaxing massage

Visited for a relaxation massage, availed myself of the offer to use steam room, sauna and the... read more

Review collected in partnership with this attraction

Reviewed June 20, 2019
LupusTheCranky
,
Edinburgh, United Kingdom
Bliss

Myself and my partner where here today and Lucy and aurora where amazing they where very friendly... read more

Reviewed October 22, 2022
ashleycC413WH
via mobile
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Reviewed August 12, 2022 via mobile

Rebecca at Newhaven was not only very professional but a kind soul with great energy.great massage. Thanks, premises does need a lick of paint

Date of experience: August 2022
Thank G9867HHbrucer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 31, 2020

What a lovely place with cheerful pleasant staff.. therapist that carried out my treatment was excellent and such a lovely person... would highly recommend and will definitely be back ... thank you

Date of experience: January 2020
Review collected in partnership with this attraction
1  Thank Katie121154
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PURESpaBeauty, Customer Services at PURE Spa & Beauty (Newhaven), responded to this reviewResponded January 31, 2020

Hello Katie,
Thank you for your wonderful feedback. We are very pleased that you enjoyed your experience with us and would love to see you again in the future.
Warmest regards, The Customer Service Team.

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Reviewed November 24, 2019

The beauty therapist are brilliant and well trained I suffer from really bad tension when I see Hannah she just melts it away I always feel a million dollars when I leave

Date of experience: November 2019
Review collected in partnership with this attraction
Thank KAREN R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PURESpaBeauty, Customer Service Team at PURE Spa & Beauty (Newhaven), responded to this reviewResponded December 13, 2019

Hello Karen,

Thank you for lovely feedback.
We hope to see you again soon for your massage with Hannah.

Warm Regards
The Customer Service Team

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Reviewed October 29, 2019

Lovely hot stones massage at Pure Spa that eased the tightness in my shoulders. Well worth the money :)

Date of experience: October 2019
Review collected in partnership with this attraction
Thank Rona T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PURESpaBeauty, Customer Service Team at PURE Spa & Beauty (Newhaven), responded to this reviewResponded November 14, 2019

Hello Rona,

Thank you for your lovely feedback, we are very glad you enjoyed your massage with us and we would love to see you again in the future in our Newhaven salon.

Kind Regards Customer Service Team

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Reviewed October 13, 2019

Contacted Pure Spa in Newhaven about a deal I saw on Wowcher. The staff didn't even know what the deal was about as they have offers on various DISCOUNT SITES _ BEWARE! (You get what you pay for!)
The offer asks you to choose from five locations; London City, London Canary Warf, Manchester, Peterborough and Edinburgh. It did not state a specific venue in Edinburgh within the fine print on the Wowcher page? It was advertised for Edinburgh with no specifications, therefore Pure should have honoured the offer at any of your locations in Edinburgh. I was advised that the wowcher didn't relate to the Newhaven branch. The very least Pure Spa could have done was honour the voucher on this occasion and then change the advert accordingly. I spent half an hour trying to book a relaxing experience for my wife, not for any particular reason, just as a surprise! However, my own experience has been far from relaxing. Having this attitude to turn down business is a recipe for disaster as they should honour their offer. Perhaps, if Pure Spa’s management team were more customer focussed, they wouldn’t have a need to use several discount sites! After reading the various reviews, I am now glad I didn't book a treatment as I am sure they would have been inferior to cover their discounted offer or an opportunity to hassle you for sales of their products. As other reviews have said, there are far more superior spas in Edinburgh.

Date of experience: October 2019
Thank Andy W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PURESpaBeauty, Customer Services at PURE Spa & Beauty (Newhaven), responded to this reviewResponded October 16, 2019

Good Afternoon,

I'm really sorry to hear about this, could you please send over your email address to us and someone will contact you regarding this matter.

Many thanks,
Customer Service Team

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