PURE Spa & Beauty (Newhaven)
Open today: 9:00 AM - 7:00 PM
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Relaxing massage

Visited for a relaxation massage, availed myself of the offer to use steam room, sauna and the... read more

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Reviewed June 20, 2019
LupusTheCranky
,
Edinburgh, United Kingdom
Bliss

Myself and my partner where here today and Lucy and aurora where amazing they where very friendly... read more

Reviewed October 22, 2022
ashleycC413WH
via mobile
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Reviewed September 11, 2016

I always go to Jen for my brows and waxing. She is so lovely and does a great job. I have been trying to get an appointment with her again but she's all blocked out in the diary. Not sure if she's left. She would be a great loss

Date of experience: August 2016
Thank 788Jay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PURE S, Head Office at PURE Spa & Beauty (Newhaven), responded to this reviewResponded September 12, 2016

Hi,

Thanks for leaving your feedback. Unfortunately Jen has left but we do have other fantastic therapists we can book you in with. Give us a wee phone and we can get this arranged for you,

Kind Regards

The PURE Team

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Reviewed August 22, 2016

Been here a few times for leg and bikini wax by Lena who was brilliant. Made an appt and this time got Jen.......never again! Never have I experienced pain like it, she did a little waxing but spent more time plucking the hairs out with tweezers!

Since been to Wax Bar on Rose Street, so much quicker and virtually pain free.

Date of experience: November 2015
4  Thank lesm68
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PURE S, Head Office at PURE Spa & Beauty (Newhaven), responded to this reviewResponded August 23, 2016

Hi

Thank you for giving us your feedback. We are really keen on investigating all of our complaints further and would appreciate if you could email customerservices@purespauk.com with your contact details so that we can discuss this more. Thank you in advance.

Kind Regards

The PURE Team

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Reviewed August 4, 2016

I have been a regular at the OT Pure Spa for several years, and regularly come to get my eyebrows waxed. The last few times I have had Jen, and now make a conscious effort to ensure I get her for my waxing! She is super friendly and always does my eyebrows perfectly. You never have to sit and wait around either - always taken very quickly! Thanks again girls!

Date of experience: August 2016
Thank CityReviewer89
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PURE S, Head Office at PURE Spa & Beauty (Newhaven), responded to this reviewResponded August 18, 2016

Hi

Thank you for leaving us excellent feedback. We will pass this onto Jen as she will love to hear your kind words. We look forward to seeing you soon.

Kind Regards

The PURE Team

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Reviewed June 29, 2016

My slightly shy and nervous P7 wanted her nails done for her Leavers Dance. The staff were fantastic, putting her at her ease and letting her warm up to the whole thing in her own time. She loves her nails and they are still looking perfect 4 days later - a miracle!?!

Date of experience: June 2016
Thank lindsayr89
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PURE S, Head Office at PURE Spa & Beauty (Newhaven), responded to this reviewResponded August 18, 2016

Hi Lindsay,

Thank you for leaving us your feedback. Thats great to hear how at ease she felt with our staff and we will pass this onto the girls. We hope to see you back again soon.

Kind Regards

The PURE Team

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Reviewed June 10, 2016

I hd my nails done at the branch on Lothian road a few weeks ago and already was less than impressed with the service (the woman worked so hard on my cuticles that the skin was split and I bleeded, it took a good 5 days to heal up...) but thought I'd give the ocean terminal branch a go.

The receptionist was clearly not interested, barely taking the time to stop her chat with her colleague to take me name and wave me to a sofa. The lady started by having a go at me for not booking a polish removal along with my manicure, even though I told the receptionist that I would need both. Great communication between staff obviously...

After huffing and puffing she put my fingers to soak before storming out (clearly not happy with me), the manicure itself was extremely poor, I am not sure what she has done but it started lifting after only 3 days...
I was then escorted back to reception and she left without even saying goodbye or anything, just walked off.

All that costed me £30, I'm super disappointed and will not be visiting again. I'll try to just get the polish off myself.
Don't bother with the place. For that type of "customer service" you would be better going to one of the "American nail" salon where you will be treated exactly the same but will pay half for your nails.

Date of experience: June 2016
1  Thank moutonbleu3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PURE S, The PURE Team at PURE Spa & Beauty (Newhaven), responded to this reviewResponded June 14, 2016

Hi

Thank you for taking the time to provide your feedback. I would firstly like to apologise your experience was not what you were expecting and would like to discuss this further with you. If you could please contact customerservices@purespauk.com with the best number to contact you on. I look forward to speaking with you soon.

Warmest regards

The PURE Team

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