Visited for a relaxation massage, availed myself of the offer to use steam room, sauna and the... read more
Visited for a relaxation massage, availed myself of the offer to use steam room, sauna and the... read more
Myself and my partner where here today and Lucy and aurora where amazing they where very friendly... read more
Been here a few times for leg and bikini wax by Lena who was brilliant. Made an appt and this time got Jen.......never again! Never have I experienced pain like it, she did a little waxing but spent more time plucking the hairs out with tweezers!
Since been to Wax Bar on Rose Street, so much quicker and virtually pain free.

Hi
Thank you for giving us your feedback. We are really keen on investigating all of our complaints further and would appreciate if you could email customerservices@purespauk.com with your contact details so that we can discuss this more. Thank you in advance.
Kind Regards
The PURE Team
I have been a regular at the OT Pure Spa for several years, and regularly come to get my eyebrows waxed. The last few times I have had Jen, and now make a conscious effort to ensure I get her for my waxing! She is super friendly and always does my eyebrows perfectly. You never have to sit and wait around either - always taken very quickly! Thanks again girls!

Hi
Thank you for leaving us excellent feedback. We will pass this onto Jen as she will love to hear your kind words. We look forward to seeing you soon.
Kind Regards
The PURE Team
My slightly shy and nervous P7 wanted her nails done for her Leavers Dance. The staff were fantastic, putting her at her ease and letting her warm up to the whole thing in her own time. She loves her nails and they are still looking perfect 4 days later - a miracle!?!

Hi Lindsay,
Thank you for leaving us your feedback. Thats great to hear how at ease she felt with our staff and we will pass this onto the girls. We hope to see you back again soon.
Kind Regards
The PURE Team
I hd my nails done at the branch on Lothian road a few weeks ago and already was less than impressed with the service (the woman worked so hard on my cuticles that the skin was split and I bleeded, it took a good 5 days to heal up...) but thought I'd give the ocean terminal branch a go.
The receptionist was clearly not interested, barely taking the time to stop her chat with her colleague to take me name and wave me to a sofa. The lady started by having a go at me for not booking a polish removal along with my manicure, even though I told the receptionist that I would need both. Great communication between staff obviously...
After huffing and puffing she put my fingers to soak before storming out (clearly not happy with me), the manicure itself was extremely poor, I am not sure what she has done but it started lifting after only 3 days...
I was then escorted back to reception and she left without even saying goodbye or anything, just walked off.
All that costed me £30, I'm super disappointed and will not be visiting again. I'll try to just get the polish off myself.
Don't bother with the place. For that type of "customer service" you would be better going to one of the "American nail" salon where you will be treated exactly the same but will pay half for your nails.

Hi
Thank you for taking the time to provide your feedback. I would firstly like to apologise your experience was not what you were expecting and would like to discuss this further with you. If you could please contact customerservices@purespauk.com with the best number to contact you on. I look forward to speaking with you soon.
Warmest regards
The PURE Team
Got a facial done at ocean terminal pure spa by Megan and she was great. It was so
Relaxing from start to finish and she was so professional chatting when she needed to and allowing me to have a relaxing experience. Her manner was so nice and happy and she made Me Feel very at ease talking through each step and asked what MY needs were. That for me is the best service what the customer is looking for and wants!! Cannot say how happy
I was and how great My skin was after I
Left. I Was glowing, Thanks Megan. X👍

Hi Kerry
Thank you for your feedback. We are pleased to hear that you enjoyed your facial with us. We will pass your kind comments onto Megan who I know will be delighted to receive such complimentary feedback. We hope to see you again soon.
Warmest regards
My self and six friend went here for my hen party. It was the worst spa experience, and not at all relaxing...we were made to sit around for a very long time and ended up sharing a very tiny changing room with a complete stranger!

Hi
Thank you for taking the time to provide your feedback. We are truly disappointed to hear that your experience did not meet your expectations. I would be grateful if your could contact us at your earliest convenience to discuss this further.
We hope to hear from you soon.
Warmest regards