PURE Spa & Beauty (Newhaven)
Open today: 9:00 AM - 7:00 PM
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Relaxing massage

Visited for a relaxation massage, availed myself of the offer to use steam room, sauna and the... read more

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Reviewed June 20, 2019
LupusTheCranky
,
Edinburgh, United Kingdom
Bliss

Myself and my partner where here today and Lucy and aurora where amazing they where very friendly... read more

Reviewed October 22, 2022
ashleycC413WH
via mobile
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Reviewed September 17, 2014

Wish I've read some reviews before going there... I went for two treatments: waxing and shellac nails. The therapist doing my Brazilian waxing was lovely and chatty but the work was very poor. The lines were uneven and skin was very sore and irritated. I had that type of waxing done many times in other places with much better outcome.
The second treatment was even worse, the therapist was so angry that I didn't tell over the phone that I had old shellac to be removed that she refused to do them! I was going on holiday the next day, she managed to take off my old shellac and did nothing else.
Very bad , I won't be back.
My advise: check other places, they are much cheaper and what is more important better quality.

Date of experience: June 2014
1  Thank Ania T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 4, 2014

I have had my eyelashes tinted here several times before, and have occasionally been taken in late. I didn't really mind. But today I arrived three minutes late (according to my iphone) and was turned away. I won't go back as I go on holiday tomorrow and will not be able to get my lashes done before I go.

Date of experience: August 2014
1  Thank jules4886
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 10, 2014

How canny is it that the girl that reviewed this place before me had the same experience with her wax! I went here for an eyebrow wax and a pedicure and I definitely came out in more pain than when I went in (sure that's not what spas are for?!?). Anyway one of my eyebrows is really badly burnt and swollen. I also got one of my toes knicked by the clippers which really hurt but the girl didn't even seem that fussed by. Oh and two of my toes came out bleeding at the bottom of the nail. The girls in the spa are friendly enough most of the time (although at other times very miserable) but the quality of the treatments has gone seriously downhill. I used to go here once a month for a few years as a treat to myself so feel I am in a good position to now judge how poor everything has got. It definitely feels more like a conveyor belt.

Date of experience: July 2014
1  Thank TerriB_10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PURE S, Public Relations Manager at PURE Spa & Beauty (Newhaven), responded to this reviewResponded July 17, 2014

Hello, thank you for your feedback. We would like to discuss this further with you, as we are really keen on investigating all of our complaints. We would appreciate if you could email oceanterminal@purespauk.com with your contact details. Thank you in advance!

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Reviewed July 9, 2014

I went to Pure Spa yesterday for a Hollywood wax. The therapist was lovely and very friendly, however it seems that she has actually managed to rip off a chunk of my skin during the waxing. The entire waxed area is red, inflamed and incredibly sensitive. I have had this type of wax many times before and have never experienced anything like this before. I am incredibly disappointed and won't be back again.

Date of experience: July 2014
3  Thank GaviKC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PURE S, Public Relations Manager at PURE Spa & Beauty (Newhaven), responded to this reviewResponded July 17, 2014

Hi there, thank you for giving us your feedback. We are really keen on investigating all of our complaints further and would appreciate if you could email oceanterminal@purespauk.com with your contact details so that we can discuss this more. Thank you in advance!

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Reviewed July 1, 2014

Ladies in the spa are very friendly, however the treatment I had was below average. The actual spa is dirty and it's clear the owners are making a fast buck by keeping costs down. Won't be back.

Date of experience: July 2014
4  Thank Lennovero
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PURE S, Public Relations Manager at PURE Spa & Beauty (Newhaven), responded to this reviewResponded July 17, 2014

Hi there, thank you for passing on your feedback. We take our feedback very seriously and would welcome more details. Please email oceanterminal@purespauk.com if you wish to discuss your feelings further. All the best.

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