Visited for a relaxation massage, availed myself of the offer to use steam room, sauna and the... read more
Visited for a relaxation massage, availed myself of the offer to use steam room, sauna and the... read more
Myself and my partner where here today and Lucy and aurora where amazing they where very friendly... read more
Went along today with a friend for a treatment and facial. We had had to delay our booking as they treatment we wanted to book was unavailable at the previous date. We were assured it would be sorted by todays visit, only to turn up and be told it wasn't and what did we want instead. Very little by way of apology and certainly no offer of an upgraded treatment for the hassle (We had travelled over an hour for the appointments). Couldn't quite get over how unbothered they were that we had already had a delay to have the treatment and yet they didn't bother to call and advise us it still wasn't available. We settled for hot stones instead and both of us enjoyed our actual treatments and felt relaxed if not entirely comfortable. The therapists seemed nice enough but very disengaged. The facilities look quite tired and we were cold, both in the treatment rooms and in the relaxing area. There seemed to be a lot of staff gathering in side rooms chatting away and very little in terms of customer service beyond the actual treatment. Overall, treatment itself was ok, but service standard very poor and a strong "couldn't care less" atmosphere prevails. Would not go back.

Wish I've read some reviews before going there... I went for two treatments: waxing and shellac nails. The therapist doing my Brazilian waxing was lovely and chatty but the work was very poor. The lines were uneven and skin was very sore and irritated. I had that type of waxing done many times in other places with much better outcome.
The second treatment was even worse, the therapist was so angry that I didn't tell over the phone that I had old shellac to be removed that she refused to do them! I was going on holiday the next day, she managed to take off my old shellac and did nothing else.
Very bad , I won't be back.
My advise: check other places, they are much cheaper and what is more important better quality.

I have had my eyelashes tinted here several times before, and have occasionally been taken in late. I didn't really mind. But today I arrived three minutes late (according to my iphone) and was turned away. I won't go back as I go on holiday tomorrow and will not be able to get my lashes done before I go.

How canny is it that the girl that reviewed this place before me had the same experience with her wax! I went here for an eyebrow wax and a pedicure and I definitely came out in more pain than when I went in (sure that's not what spas are for?!?). Anyway one of my eyebrows is really badly burnt and swollen. I also got one of my toes knicked by the clippers which really hurt but the girl didn't even seem that fussed by. Oh and two of my toes came out bleeding at the bottom of the nail. The girls in the spa are friendly enough most of the time (although at other times very miserable) but the quality of the treatments has gone seriously downhill. I used to go here once a month for a few years as a treat to myself so feel I am in a good position to now judge how poor everything has got. It definitely feels more like a conveyor belt.

Hello, thank you for your feedback. We would like to discuss this further with you, as we are really keen on investigating all of our complaints. We would appreciate if you could email oceanterminal@purespauk.com with your contact details. Thank you in advance!
I went to Pure Spa yesterday for a Hollywood wax. The therapist was lovely and very friendly, however it seems that she has actually managed to rip off a chunk of my skin during the waxing. The entire waxed area is red, inflamed and incredibly sensitive. I have had this type of wax many times before and have never experienced anything like this before. I am incredibly disappointed and won't be back again.

Hi there, thank you for giving us your feedback. We are really keen on investigating all of our complaints further and would appreciate if you could email oceanterminal@purespauk.com with your contact details so that we can discuss this more. Thank you in advance!
Ladies in the spa are very friendly, however the treatment I had was below average. The actual spa is dirty and it's clear the owners are making a fast buck by keeping costs down. Won't be back.

Hi there, thank you for passing on your feedback. We take our feedback very seriously and would welcome more details. Please email oceanterminal@purespauk.com if you wish to discuss your feelings further. All the best.