PURE Spa & Beauty (Newhaven)
Open today: 9:00 AM - 7:00 PM
Save
Review Highlights
Relaxing massage

Visited for a relaxation massage, availed myself of the offer to use steam room, sauna and the... read more

Review collected in partnership with this attraction

Reviewed June 20, 2019
LupusTheCranky
,
Edinburgh, United Kingdom
Bliss

Myself and my partner where here today and Lucy and aurora where amazing they where very friendly... read more

Reviewed October 22, 2022
ashleycC413WH
via mobile
Read all 126 reviews
  
National Museum of Scotland
Specialty Museums, Natural History Museums
Glo Beauty
Adrenaline & Extreme Tours
The Edinburgh Cheese Crawl
129 Reviews
from €41.33*
Custom House
Historic Sites, Architectural Buildings
Reviews (126)
Filter reviews
126 results
Traveler rating
87
12
1
14
12
Traveler type
Time of year
LanguageEnglish
Traveler rating
87
12
1
14
12
See what travelers are saying:
Selected filters
FilterEnglish
Updating list...
117 - 122 of 126 reviews
Reviewed April 11, 2014

What a wonderful experience! Arrived early to be spoken to by name and in a polite manner. Taken and asked to fill in questionnaire, then very quickly shown the facilities and given explanation of what to expect. Facilities were clean and tasteful, relaxed and set the scene. The sauna was "hot" and we certainly felt de-toxified, but managed to stay in the whole time, when we both expected to have to make a quick exit. The "hot stone" back massage was just "bliss". We felt relaxed and peaceful, and our skin felt smooth. Thank you all the "girls" who made this a most enjoyable experience, from receptionist to therapist. I highly recommend this Spa. Roll on the next visit!

Date of experience: April 2014
1  Thank Weemac52
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PURE S, Public Relations Manager at PURE Spa & Beauty (Newhaven), responded to this reviewResponded April 14, 2014

Hi there, thank you for taking the time to tell us about your spa escape with us! You are a star of a client. We look forward to seeing you again soon :)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2014

Daughter and I visited Pure Spa because I had a voucher through Carphone Warehouse, and I have to say I was a bit wary after reading some of the earlier reviews. However, our experience was very pleasant indeed - all the staff were very welcoming and friendly, and our two therapists were very nice. My hot stone massage and facial were very relaxing and I felt the therapist took time to tailor the treatment to my personal requirements.
The spa itself appeared very clean and tidy and we couldn't fault our experience in any way.

Date of experience: March 2014
2  Thank blondiescot
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PURE S, Public Relations Manager at PURE Spa & Beauty (Newhaven), responded to this reviewResponded March 17, 2014

Hi there! Thanks for the great review. We love passing on your kind comments to our staff and appreciate you taking the time to tell us. All the best and we look forward to seeing you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 14, 2014 via mobile

I must say that it was a really disappointing experience.
My husband had bought a voucher as a pampering treat for myself and my mother in law, and we'd been looking forward to this since Christmas.
From the second we walked through the door the receptionist was rude and informed us we were late. Admittedly it was 12.04, our appointment was at 12.00. But being instantly told off wasn't a good first impression.
Things only got worse.
Our infrared sauna time was cut short. The relaxation room was cold (even under a blanket), the music varied between being too loud for a conversation and then there was none and we could hear squeaky building work. But the worst part of the experience was the afternoon tea. My mother in law is allergic to eggs and although we mentioned this at arrival (there was no prompt to mention this on the small print or point of booking) there was only 1 sandwich that she could eat.
I really do not like leaving such negative feedback, but please don't waste your money here as there are many many more spas in Edinburgh with better staff and facilities.

Date of experience: February 2014
5  Thank size_three
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 3, 2013

On my visit to Edinburgh I booked into Pure for a back massage and the use of the infra-red sauna.
The receptionist was very welcoming and told me all about my treatment and where I had to change, etc.
My therapist was Jackie and she did an amazing job, adding in a scalp massage to relax me even more and checking the pressure was okay for me.

I thoroughly enjoyed my treatment and will be returning to Pure when I am back in Edinburgh!

Date of experience: November 2013
Thank Courtney174
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PURE S, Public Relations Manager at PURE Spa & Beauty (Newhaven), responded to this reviewResponded December 6, 2013

Hi Courtney!

We're very happy to hear that you enjoyed yourself at PURE Ocean Terminal and have passed on your comments to Jackie and the team. Glad to hear that you plan to visit us again when you're back in Edinburgh.

I also notice that your TripAdvisor profile says you're from Aberdeen. We also have a location at Union Square shopping centre, so you don't need to travel all the way to Edinburgh for a wee treat!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2013

I was given a voucher for Christmas and used it today for an Indian head massage. The whole experience was excellent. Everywhere was clean, tidy and relaxing. The staff were friendly, efficient and very welcoming. I couldn't fault any part of it and will definitely return.

Date of experience: July 2013
Thank Beth1818
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heather M, Owner at PURE Spa & Beauty (Newhaven), responded to this reviewResponded July 29, 2013

Thank you for your lovely comment Beth! We are so glad you enjoyed your indian head experience at PURE Ocean Terminal. Its one of the most relaxing treatments! Your message will be passed to the staff of Ocean Terminal also. Hope to see you again soon! PURE.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews