PURE Spa & Beauty (Newhaven)
Open today: 9:00 AM - 7:00 PM
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Relaxing massage

Visited for a relaxation massage, availed myself of the offer to use steam room, sauna and the... read more

Review collected in partnership with this attraction

Reviewed June 20, 2019
LupusTheCranky
,
Edinburgh, United Kingdom
Bliss

Myself and my partner where here today and Lucy and aurora where amazing they where very friendly... read more

Reviewed October 22, 2022
ashleycC413WH
via mobile
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Reviewed April 15, 2013

I have been here a few times. The last time was on a present from boyfriend for facial, massage, manicure and pedicure. I spent the same amount of time waiting around that day that I did having treatments. The relaxation room was freezing and even though they said they were really busy, there were more staff there than clients. It was just generally unfriendly and quite unprofessional and the massage was actually 10 minutes of gentle shoulder and neck rubbing.

Date of experience: March 2013
1  Thank FBFB2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heather M, Owner at PURE Spa & Beauty (Newhaven), responded to this reviewResponded June 13, 2013

Thank you for your feedback. I apologise for your disappointing experience at our Ocean Terminal spa. If you could please email customerservice@purespauk.com with your individual contact details, we will endeavour to investigate your experience and ensure that this does not happen again.

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Reviewed February 10, 2013 via mobile

Changing area was extremely dirty - floors looked filthy

Showers awful - mouldy inside and door had a layer of dirt on it. Temp control was broken off shower so didn't know which was hot and which cold just about burned my arm.

Toilet had broken handle.

Relaxation suite had dirty cups and glasses lying!

Treatments were adequate.

Overall place looked like needed good clean - disappointing! Not the spa experience I was after.

1  Thank User3746
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachelle M, Owner at PURE Spa & Beauty (Newhaven), responded to this reviewResponded February 15, 2013

We are sorry to hear of your experience at PURE Ocean Terminal. We would like to investigate this further, please don't hesitate to send your feedback to heather@purespauk.com and we can look into this matter.

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Reviewed January 3, 2013

I have used this Spa many times before, but only for beauty treatments, but today I used the Spa Side for an Indian head massage and it was truly amazing. I have never felt so looked after and relaxed.

Thank Fee S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachelle M, Owner at PURE Spa & Beauty (Newhaven), responded to this reviewResponded January 6, 2013

Hi Fee, Thanks for your lovely comment! We are so glad you loved the spa side, it really is a haven away from the hussle and bussle of the shopping centre! We hope to see you again soon! x

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