Visited for a relaxation massage, availed myself of the offer to use steam room, sauna and the... read more
Visited for a relaxation massage, availed myself of the offer to use steam room, sauna and the... read more
Myself and my partner where here today and Lucy and aurora where amazing they where very friendly... read more
I was so disappointed with my visit to Pur Spa Ocean Terminal Leith yesterday, 2 July. What a let down!
I had booked a Complete Indulgence Full Spa Day for two people. We arrived at 10.50am for our 11.00am appointment and we had to wait until 11.30am for our sauna session without any explanation as to why there was a 30 minute wait. Sauna session finished at 12.00 but we then had to wait until 12.30 for our massage, again without anyone explaining why there was such a wait. The therapists were both very good and professional and completed the massages by 2 pm.
We were given lunch, nice sandwiches from Marks and Spencers but then again waited for over an hour and a half until we spoke to the receptionist at 3.45pm. The explanation was: 1) the therapists were busy; and 2) the time waiting was to be used for relaxation. After one hour and forty-five minutes we felt comatose and entirely bored and frustrated. We decided to miss out on our Advanced Anti Ageing facial as we felt we had aged enough already waiting for it and the Pure Manicure would have taken us to late night shopping time. We paid for the treatments we had, which came to £218 for an experience where the waiting time far outlasted the treatment time.
Only on arriving home did I check with Tripadvisor which on 15 April 2013 a client had exactly the same complaint of waiting around.The receptionist said the manager was unavailable so we left after exactly 4 hours at 3.50pm.
On a housekeeping note: the floor of the toilet needed a clean; the rubbish bin pedal was broken; and, the bin was full as if it had not been emptied from the day before. The cup which I was given for tea had a chip in it and the milk was served from a 2 litre carton of milk. Could a milk jug not have been provided? All in all, it was a very expensive and total waste of a day.

Thank you for your feedback. We apologise for the disappointing experience you encountered. As confirmed by the PURE Ocean Terminal Spa Manager, at the time of the incident you received a complimentary lunch and sauna session for the inconvenience of your wait. We have noted your comments and will be closely following them up to build on our standards of service at this spa and ensure that this does not happen again.
Best Wishes
PURE
I have been here a few times. The last time was on a present from boyfriend for facial, massage, manicure and pedicure. I spent the same amount of time waiting around that day that I did having treatments. The relaxation room was freezing and even though they said they were really busy, there were more staff there than clients. It was just generally unfriendly and quite unprofessional and the massage was actually 10 minutes of gentle shoulder and neck rubbing.

Thank you for your feedback. I apologise for your disappointing experience at our Ocean Terminal spa. If you could please email customerservice@purespauk.com with your individual contact details, we will endeavour to investigate your experience and ensure that this does not happen again.
Changing area was extremely dirty - floors looked filthy
Showers awful - mouldy inside and door had a layer of dirt on it. Temp control was broken off shower so didn't know which was hot and which cold just about burned my arm.
Toilet had broken handle.
Relaxation suite had dirty cups and glasses lying!
Treatments were adequate.
Overall place looked like needed good clean - disappointing! Not the spa experience I was after.

We are sorry to hear of your experience at PURE Ocean Terminal. We would like to investigate this further, please don't hesitate to send your feedback to heather@purespauk.com and we can look into this matter.
I have used this Spa many times before, but only for beauty treatments, but today I used the Spa Side for an Indian head massage and it was truly amazing. I have never felt so looked after and relaxed.

Hi Fee, Thanks for your lovely comment! We are so glad you loved the spa side, it really is a haven away from the hussle and bussle of the shopping centre! We hope to see you again soon! x