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“Could have done better?”

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Royal Ettrick Hotel
Ranked #128 of 147 Hotels in Edinburgh
Liverpool, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Could have done better?”
Reviewed September 5, 2013

Lets start with the positives: I'ts location is great. If energetic, you can walk the 3km into the town centre or alternatively use the marvellous Lothian buses which stop regularly 150m away. This is why we picked it and because it has it's own car park which many Edinburgh establishments don't have.
On the face of it the hotel looks pretty good but it's the lack of attention to detail and customer wants that lets it down.
We felt that the 'Executive room' did not merit the title and was way too expensive for what it was.
My wife found her matress uncomfortable so we 'turned' it during the first night. This situation was made worst when we saw the stained mattress protector! We complained in the morning but had to make a second complaint in the evening on our return when nothing had been done. We got fresh linen but no satisfactory apology.
The following day we had to ask for the complimentary tea & coffee to be topped up.
These little things rather took the shine off an otherwise pleasant stay in Edinburgh.
Verdict: Poor value for money. Must try harder with the housekeeping.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Johnannes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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313 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (79)
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Englewood, Florida
Level Contributor
278 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed August 4, 2013

We found this hotel while walking around the Granville Terrace area of Edinburgh. We noticed that this facility had a solarium area that looked like a restaurant and so we looked closer and low and behold it was the Royal Ettrick Hotel. We went into the bar/restaurant area and sat down for a break. I ordered a Bitter & Twisted Blonde Beer (tall) and sipped on it while I relaxed in the bar. My wife went off to find some reading material and came back with several vegetarian related magazines.
We had a look at the restaurant lunch menu and decided to stay for lunch, which was a great decision. I had an appetizer of haggis, meeps and tatties and this was my first try at haggis. It is not to be forgotten. I also had a brie dish that was out of this world. My wife had a wonderful entree as well and we even had a chat with the chef about the contents of haggis. All the staff were wonderful and we'd go back to the Royal Ettrick Hotel and restaurant if we are back in Edinburgh. It used to be a ship captain's estate and it's a lovely spot.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Theron C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 28, 2013

Stayed here 26-28th july for our anniversary. Lovely big room and clean. Bed really comfy with extra soft pillows. Met the owners Ann and Jim who were warm , friendly and helped us make the most of our stay with tips on buses and local knowledge. Breakfast was freshly made to order with a good range to suit everyone. Whatever we asked for was no trouble. Left the car at the hotel as the bus stop is practically on the doorstep. Will return again.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rhiannonadams1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle-under-Lyme, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 26, 2013

This is the place to stay if you are visiting Edinburgh.

The Staff are friendly, attentive and make you at ease.

Food is Great, and plenty of it, with a select menu.

The rooms are spacious, and well catered for, and the beds comfortable.

We would recommend this Hotel to anyone, and will stay here again on our next visit.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alan Moncur M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 25, 2013

We paid £97 for 2 of us to stay a night at the Hotel Etterick, this was booked in January 13,
so it wasn't that they were given short notice.
On arrival booking in took quite a while for someone to appear at the reception desk.
We were allocated a tiny little box room on the second floor that only had a skylight window [which was closed and too high for us to reach it].
The temperature in the room was immense, and we were only supplied with a fan, which was of little or no use.
The room was tiny and cramped. The bathroom was little more that a broom cupboard size, fitted with a [noisy] saniflow toilet and sink that you constantly bumped into when trying to move around and a sliding door that had no internal handle and just by luck didn't shut properly.
There were no complimentry biscuits supplied with the tea & coffee.
I asked at reception to be moved but was told there were no rooms available.
The friendliness and helpfullness of the staff are their saving grace.
The breakfast was ok, but not what I would call a full scottish though! Although Haggis was offered on the menu we didn't get any or even offered an explanation as to it's absence. Overall I would not rush to recommend this hotel to anyone unless you are guaranteed a decent room with windows.

Room Tip: Ask for a room on the first floor
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christine_B186349
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crown point, in
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 23, 2013

The hotel was clean. Outside of that it was a disappointment. When we went to check in, we waited at the front desk for about 10 awkward minutes before anyone came to help us. The decor was depressing and outdated. It appeared they went to local garage sales and randomly picked out the furniture. The carpet in our rooms had visible stains. The breakfast was okay but nothing to rave about. Overall we were not impressed and probably would not return.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cdrasga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ascot, United Kingdom
Level Contributor
154 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed June 30, 2013

You'll get a good Scottish breakfast, cooked to order which you can enjoy in the conservatory style dining room. The hotel is located in a quiet part of Morningside, relatively far from Princes Street and the town centre for walking there, but within easy reach by bus. The staff are helpful and the gardens and hotel and well maintained. It is an old house, modified into a hotel, so the rooms are varied. Those on the first floor are the original rooms of the house and have muolded plaster cielings and some have great views across to Fife across the Firth of Forth but they'll cost you more. Executive rooms are in an extension and are more modern. Standard rooms are under the roof and will feel cramped if you are tall. If you are staying in one of them, take care to ask about what you are getting.

Room Tip: Ask about specific rooms when booking. Avoid rooms under the roof if you are tall or feel claustrop...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KNBD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Ettrick Hotel

Property: Royal Ettrick Hotel
Address: 13 Ettrick Road | Polwarth, Edinburgh EH10 5BJ, Scotland
Location: United Kingdom > Scotland > Edinburgh
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#60 Luxury Hotel in Edinburgh
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Royal Ettrick Hotel 4*
Number of rooms: 21
Official Description (provided by the hotel):
The Royal Ettrick Hotel offers 3 star accommodation in Edinburgh within the mature, leafy, Victorian suburbs to the south of Edinburgh city centre. The Hotel provides the perfect getaway from the bustle of Edinburgh whilst still being within walking distance of The Old Town. Whether you're a business traveller looking for corporate accommodation or a family enjoying a fun filled break or family occasion in Edinburgh, you'll receive a warm welcome at The Royal Ettrick Hotel. With free parking in our private car park and ease of access to the Edinburgh bypass any travelling is simple and relaxed. Superb public transport links also service the hotel, with two main bus services into the heart of the city stopping directly in front of the hotel. Guests can also enjoy free WiFi via fibre optic broadband throughout the hotel which is of great benefit to guests and especially for corporate events. ... more   less 
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Also Known As:
Royal Ettrick Edinburgh
Hotel Royal Ettrick
Royal Ettrick Hotel Edinburgh, Scotland

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