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Holiday Inn Edinburgh
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Reviews (2,401)
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1,284 - 1,289 of 2,402 reviews
Reviewed April 28, 2014

Would use again for sure , our family had an excellent stay . Great value too , only thing was the noisy guests on our floor (,4th ) at 1 in the morning not good when you have a family room with a 5 year old and 20 month old woke up and raring to go :(

Pool was great and all towels were provided even got some floats for the children to play with .

An indoor children's play area would be great in this hotel as used by lots of family's for the location , right next door to the zoo .

Jenny on reception was brilliant and nothing was a bother gave us info of what's great to do with the kids , even went out her way to print out directions of the location of our next stop .

Only thing was our lack of sleep being woke at 1am from some very inconsiderate guests , not the hotels fault .

Thank you all

  • Stayed: April 2014, traveled with family
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Thank maso2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEdinburgh, Guest Relations Manager at Holiday Inn Edinburgh, responded to this reviewResponded April 29, 2014

Thank you for taking the time to review your recent stay at Holiday Inn Edinburgh.
We are delighted that overall you enjoyed your stay and you made good use of the Pool facilities.
We apologise that you did encounter some disturbance from other guest and we do try to allocate guests in advance to avoid any noise issues.
We look forward to welcoming you back for future stays.

Kind Regards
Claire
claire.borthwick@ihg.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2014 via mobile

Just back this afternoon from staying at this hotel for an overnight. Glad I chose this hotel as the staff are very welcoming, great location being next to the zoo if your going to be visiting there. Paid for breakfast when we got there and it's alot cheaper than it says on website. Went swimming, and used the sauna nice heated pool and jacuzzi was nice too. Defo would come again with ma fiance :)

Stayed: April 2014, traveled as a couple
Thank Nicola M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEdinburgh, Guest Relations Manager at Holiday Inn Edinburgh, responded to this reviewResponded April 29, 2014

Thank you for taking the time to review your recent stay at Holiday Inn Edinburgh.
We are delighted to read that you thoroughly enjoyed your stay and you used the Pre booked breakfast option when you checked in to get the reduced rate.
We are pleased you enjoyed all the facilities and we look forward to welcoming you back for future stays.

Kind Regards
Claire
claire.borthwick@ihg.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2014

Location is good (right next to the zoo if you're planning any sight-seeing). It's an older-style hotel (as far as HI's go). staff were friendly. Wifi is NOT available for free, however I was told it would be in June/July this year. After making my feelings known about that I was offered a complimentary 4 hour pass, making me wonder if this is standard procedure and HI's try and make you pay in the first case.
Breakfast in the morning was hot/cold buffet style to an average standard.
Rooms were spacious but bathroom tiny!!

  • Stayed: April 2014, traveled on business
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1  Thank MonkeyPebs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEdinburgh, Guest Relations Manager at Holiday Inn Edinburgh, responded to this reviewResponded April 29, 2014

Thank you for taking the time to review your recent stay at Holiday Inn Edinburgh.
We are pleased that the hotel was suitably located for your visit.
With regards to your comments I can confirm that we are in the process of updating many of our bedrooms and I can also confirm that WIFI will be complimentary from the 1st of July.
Our staff are trained to ensure all guest are satisfied and that any negative feelings are acted upon thus the offer of a complimentary WIFI voucher our aim is to ensure our Guest leave happy.
We do hope that if staying in Edinburgh in the future we would have the opportunity to welcome you back to stay again.

Kind Regards
Claire
claire.borthwick@ihg.com

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Reviewed April 27, 2014

Breakfast was excellent. Room was standard hotel room. Bar seating was very uncomfortable, you wouldn't want to sit there all night. Ordered a glass of wine and they gave me the most expensive which was £2 dearer than the cheapest............for a glass!!

Good location for the zoo.

  • Stayed: April 2014, traveled on business
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1  Thank Scareype
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEdinburgh, Guest Relations Manager at Holiday Inn Edinburgh, responded to this reviewResponded April 29, 2014

Thank you for taking the time to review your stay at Holiday Inn Edinburgh.
Your comment with regards to breakfast are fantastic and we are pleased that you enjoyed what certainly is a great choice.
With regards to the Bar service I will address this with our Food and Beverage Manager as our team should be offering a full range of wine and menus clearly stating our prices.
We apologise for any unnecessary upset caused.

Kind Regards
Claire
claire.borthwick@ihg.com

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Reviewed April 22, 2014

Spent two nights here. room very clean and adequate. Looked out onto car park and hotel is next door to Edinburgh Zoo. Woken early with what sounded like exotic birds from the Zoo and ? dustbin lorries but otherwise very comfortable. Very good breakfasts although it took a wee while to search out the fresh fruit etc. It was the Easter school holidays so very busy with families. Would have liked to try out the pancakes from the special pancake maker but was always beaten in the queue by equally interested and more determined children!
Was unable to use swimming pool as there had been a 'vomit' incident and pool was closed!

  • Stayed: April 2014, traveled as a couple
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1  Thank Grimentz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEdinburgh, Guest Relations Manager at Holiday Inn Edinburgh, responded to this reviewResponded May 1, 2014

Thank you for taking the time to review your recent stay at Holiday Inn Edinburgh.
We are pleased to read that your stay was comfortable and that you have commented on the excellent value for money.
We do apologise however that due to unforeseen circumstances we had to close the pool this decision is taken in line with Safe Pool Operating procedures.
We hope that we can welcome you back to stay with us again and that you have the chance to have fresh pancakes with your breakfast.

Kind Regards
Claire
claire.borthwick@ihg.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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