We stayed at the Holiday Inn recently and although the hotel was lovely and the pool very welcome I thought the food could of been better and the rooms warmer. We mentioned the rooms to reception and they tried their best to sort it, even moving one of our party to another room and offering portable heaters to others if we wanted them.
The big gripe (VERY BIG GRIPE) were the hidden charges in the restaurant and coffee bar. 12.5% surcharge in the restaurant and 10% at the coffee bar. These charges aren't mentioned and guests simply pay it oblivious that they've been added. I challenged the surcharge and was told if I didn't want to pay it I didn't have to but only the manager could take it off the bill. The manager then became very busy during our stay.!!!
There were quite a few of us eating on the Saturday night and the surcharge on the bill was £60. Who leaves a £60 tip after a meal!!!
Nice hotel let down by a rip off hidden surcharge system.
- Official Description (provided by the hotel):
- Holiday Inn Edinburgh is a 4 Star modern hotel situated on the west of Edinburgh, three miles from the city centre, four miles from Edinburgh Airport, and adjacent to Edinburgh Zoo.The Hotel is ideally situated for both Leisure and Business, near to Edinburgh Business Park. The Holiday Inn Edinburgh enjoys great panoramic views of the Pentland Hills. The Hotel is perfect for leisure customers, with many nearby attractions including Edinburgh Castle, Holyrood Palace and the Museum of Scotland. The hotel has 303 rooms including Executive and Family rooms, ideal for Bank Holiday breaks. The hotel has a choice of two restaurants - Traders Restaurant or Sampans Oriental Restaurant, as well as a cafÃ© and relaxing bar. Kids Stay & Eat Free*. The Hotel boasts a Spirit Health and Fitness Club which is the ideal way to relax, with a fully equipped Gymnasium, Swimming Pool, Sauna, Spa and Beauty Treatments. Beauty Treatments can be booked prior to arrival on 0131 316 4739.On-site there are 200 complimentary Parking Spaces. Our Conference Centre 'The Academy' offers state-of-the-art suites, with 14 meeting rooms which can cater for up to 120 guests. Also accessible to Edinburgh University and ideally situated for Royal Highland Show Festival, Tattoo and Rugby Six Nations. *Terms and Conditions apply. ... more less
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- Also Known As:
- Holiday Inn Edinburgh Hotel Edinburgh
- Edinburgh Holiday Inn
- Holiday Inn Edinburgh Scotland