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“Excellent location for the zoo” 4 of 5 bubbles
Review of Holiday Inn Edinburgh

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Holiday Inn Edinburgh
Ranked #108 of 150 Hotels in Edinburgh
uk
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Excellent location for the zoo”
4 of 5 bubbles Reviewed June 7, 2012

We have stayed at this hotel as a family several times.It is right next door to Edinburgh Zoo so very convenient for families,yet only 10-15 mins from the centre by bus.(buses run every 5 mins). Our room was very clean and big enough for a family of 3 - if I had to be fussy, the bathroom towels weren't very soft,but that's the only fault!Reception,bar&restaurant staff are all very friendly and efficient.We booked dinner,bed&breakfast- breakfast is amazing - hot & cold buffet constantly topped up as well as items available to order ie.kippers/porridge/poached eggs. We had the carvery for dinner - choice of 2 meats,and you help yourself to potatoes&veg.Also there is always a vegetarian choice.Very child friendly - children's buffet,balloons,colouring sheets.Pool,jacuzzi&sauna available free to guests.We wouldn't hesitate to stay again.

Room Tip: Ask for a view of the hills - beautiful!
See more room tips
  • Stayed June 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank elliottsuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEdinburgh, Front Office Manager at Holiday Inn Edinburgh, responded to this review, June 8, 2012
Thank you for such a positive review. We hope to see you again soon.

regards,

Sarah Williamson
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,073 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (422)
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Cheshire
Level Contributor
81 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 bubbles Reviewed June 7, 2012

Myself, partner and five year old have spent three nights at this hotel during the Whit holidays. As others have commented, this hotel is situated on Corstophine Road, about a fifteen minute bus journey from Edinburgh. The Zoo borders the hotel, and this is one of the very few positives I can offer. We are Platinum members of the Holiday Inn chain and have stayed in many Holiday Inns and Crowne Plazas, and many other hotels too, and this hotel is not one of the best.

All Reception staff were polite, pleasant, helpful and friendly. Some of the bar staff were pleasant, there were one or two young male staff working in the restaurants in the evening who were not friendly, and looked like they would prefer to be somewhere else!

As other reviews have stated this hotel is not pleasing in aesthetics. It is a very large, 1970s building. Inside the decor is slightly bland and typical of the Holiday Inn chain, but it looks like it is regularly maintained and repainted.

The leisure facilities include a small pool and a Jacuzzi, and I understand there is a spa with treatments. Because the pool is small and gets busy the hotel have introduced a booking system, so you have to book a slot which may not suit some guests.

Initially, we were shown a small room on the second floor that overlooked the car-park and did not have a bed made up for our daughter. A three night break in such a room would have been awful. Luckily, the Receptionist was very accommodating and showed us a much more suitable room on the fifth floor which looked out towards Edinburgh and we could see the castle in the distance. This room was slightly bigger and had a fresher feel to it - it also had a made up bed for our child.

The bathroom was small and functional, much the same as other Holiday Inn bathrooms, and like all other Holiday Inns they fix the shower head into place fairly low down - I don’t know how tall people manage. However, I was pleased to see there were plenty of towels, and the toiletries were replaced each day - as this does not always happen.

The room had a large LG flat screen TV with freeview channels. However, the Holiday Inn chain are STILL charging for the internet, and as others have said - for the price they charge for the room - it should be free.

For dinner, Traders Restaurant has a limited choice of main courses along with a carvery. We tried Sampans, the Chinese restaurant within the hotel, where the food was fine, but expensive. Another night we had a bar snack which was still expensive for what we had, but was a fraction of the Traders/Sampans restaurant prices. If you don’t have children (or have older children) and can stay out in Edinburgh for longer then I recommend you eat out - there is masses of choice.

Breakfast is served in Traders and Sampans restaurant (they are alongside each other) and there are huge picture windows that look out across to the hills - very pleasant. Breakfast costs £14 per adult with children eating free unless you are on a DBB or BB rate. Extortionate! I have to say, I have eaten much better breakfasts at other Holiday Inns, and definitely better at Premier Inns and other hotels. All breakfast items are buffet-style, with tea/coffee served in mugs at the table by staff - and mugs of tea go cold very quickly, I wish Holiday Inns would go back to serving tea/coffee pots instead. I think for the price of the breakfast - it could be improved, more continental choices, individual yoghurts, more cheeses etc. Fresh croissants were served just one morning out of three, and that awful bread which is used in all Holiday Inns is rubbery, tasteless and impossible to spread butter on. The hot breakfast was a little hit and miss - one morning the scrambled eggs were more creamy than eggy, and the other two mornings the mushrooms tasted like tinned rather than fresh. Each day the breakfast wasn’t particularly hot. However, I did notice that black pudding and cut up haggis were on offer, and porridge was available upon request.

To conclude, at £106.00 per night bed and breakfast rate, I was not impressed. It is not good value for money. I know the Premier Inn at Haymarket charges around £70 per night per room, and their breakfasts are priced at around £7 per adult and kids eat free. I wouldn’t stay at this Holiday Inn again. The buses are so frequent and cheap that it is very easy to get a bus out of Edinburgh to the zoo if necessary - the bus stop is right outside the zoo/hotel. Additionally, the hotel has little that’s Scottish about it (including very few Scottish staff), and if you want character and a real taste of Scotland then look at guest houses and B&Bs as others have suggested.

Room Tip: Floors four and five for a better view.
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  • Stayed June 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank WisteriaView
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEdinburgh, Front Office Manager at Holiday Inn Edinburgh, responded to this review, June 8, 2012
We really appreciate you giving feedback for your stay. Whether good or bad, your feedback helps us to continually improve the services we offer.

regards,

Sarah Williamson
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed June 6, 2012

I booked this hotel as a mystery hotel that has 4 stars near the zoo.

Yes it was close to the zoo, it is a short bus ride to the town center so not the best place if you want restaurants on your door step.

The room was clean apart from some insect that was living under the bin in the bathroom The room was dated and small.

The breakfast was OK and the evening meal was basic.

I did feel the hotel was full of coach trip people, which was OK if you got up early to miss them when they came in for breakfast.

I was shocked to find this was out that the internet was £5 per night extra.

Based on my visit to this Holiday Inn I am not sure I would visit again!

  • Stayed June 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank whizzymum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEdinburgh, Front Office Manager at Holiday Inn Edinburgh, responded to this review, June 8, 2012
We appreciate you taking the time to review the hotel.

regards,

Sarah Williamson
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, United Kingdom
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 bubbles Reviewed June 6, 2012

The Holiday Inn in Corstophine Rd near the zoo was cheap, but a disappointment though. Edinburgh offers a great range of beautiful guest houses and hotels. This hotel does not belong to that group. It is a mass hotel where many retired people stay and it is used. You travel 20 minutes by bus to the city centre and especially in Edinburgh a hotel in the city would be much nicer. The rooms weren't that clean further and things like wifi were incredibly expensive. If you go to Edinburgh spend £10 more for a Hotel/Guest House in the city, you will also get a good breakfast and free wifi for that and enjoy your trip much more.

  • Stayed May 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank exilmonmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEdinburgh, Front Office Manager at Holiday Inn Edinburgh, responded to this review, June 8, 2012
It is always constructive to receive feedback and we appreciate you sharing your comments.

regards,

Sarah Williamson
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed May 31, 2012 via mobile

Hotel reception quite nice and well set out. Reception staff good. Room clean and tidy but dated, in need of a refit. Breakfast was okay

Stayed May 2012, traveled on business
Helpful?
1 Thank drew30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEdinburgh, Front Office Manager at Holiday Inn Edinburgh, responded to this review, June 8, 2012
Thank you for taking the time to review Holiday Inn Edinburgh.

regards,

Sarah Williamson
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
beauly
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed May 28, 2012

We ended up in this hotel via secret hotel @ Late Rooms. We paid £150 for 2 nights without breakfast and were offered breakfast for £9.95 each per day which we took. The hotel is massive, corridors that go on for ever and full of coach tour tourists. The room was small but had everything in it that you needed, we stayed at the front of the hotel which meant a rather nice view out the window. You could open the windows and the heating was easy to control and turn off. The staff that we spoke to were all professional, very helpful and smilie. Breakfast was buffet style, I have had better but there are no other eateries near the hotel so it did the job.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sara1234Beauly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEdinburgh, Front Office Manager at Holiday Inn Edinburgh, responded to this review, May 29, 2012
Delighted you found our staff to be so friendly and professional. Thank you for taking the time to review us.

regards,

Sarah Williamson
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
42 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed May 24, 2012

Beware any websites that suggest that this is somehow near Edinburgh Airport. This is an incredibly practical, family-oriented hotel but it is 20 minutes by the Shuttle bus 100 (which you pay for) to the airport. The shuttle bus stops directly outside the hotel.

The great good fortune of this hotel is that is is right next door (50 yards) to the entrance to Edinburgh Zoo, which is currently hosting two Giant Pandas. Anyone with children who wants to see the pandas can ask for no more, and if you can get a good advance rate online, it is unbeatable value. But - and there are a number of buts about this hotel - remember, you are still around 10-20 minutes on the shuttle bus from the city centre. Consequently, Holiday Inn takes advantage of that to price their distinctly average meals at prices which would make the owner of a motorway service station blush. I paid almost 40 pounds sterling for two burgers and chips with four soft drinks.

Within walking distance is a McDonald's (ok, it's a long walk); a Tesco Extra and a small neighbourhood Sainsbury's (the latter is about half a mile). It's cheaper to eat out at lunchtime and get snacks to eat in the room in the evening. One evening I even called the local Pizza Express and had them deliver a hot pizza to the hotel at a fraction of the price charged for a single meal in the hotel.

The hotel pool is truly revolting, especially in the school holidays. It is tiny and has no lifeguard, and although it is passably clean in the changing rooms, the pool itself has an air of neglect and general grubbiness. I honestly would rather swim in a pond.

This is a hotel on a vast scale; and at peak times (we were there during the Easter 2012 holidays) I sensed an air of desperation amongst the staff. I am glad that we opted for the 'room-only' rate - the gigantic scrum of tour bus guests queuing at breakfast filled me with dread. I was glad we had bought croissants, jam and cereal at the supermarket the night before.

The hotel is clearly trying hard in a number of departments. The staff are young, pleasant, friendly and well-trained. The front desk service was excellent. But they are fighting a bit of a losing battle against a slightly ageing, well-used building which actually seems too big for the facilities it offers.

The building itself is on an incredibly steep hill and if you arrive by bus you need to be in excellent physical shape to haul your bags from the road level up to reception. This means stunning views from the upper floors: we had a hilarious view of the primate enclosure and were treated to a dawn chorus that made us feel we were in the jungle. It was fun - but then the fire alarm went off and we all spent 20 minutes in the car park in our pajamas wearing space blankets to keep us warm.

Overall, this hotel is ok. But don't eat there unless you can help it and manage down your expectations about the facilities. And watch out for the hundreds of tour-bus guests with enormous, gigantic suitcases which hold up the lifts for hours on end.

  • Stayed April 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank JannelStornoway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEdinburgh, Front Office Manager at Holiday Inn Edinburgh, responded to this review, May 28, 2012
Thank you for taking the time to review Holiday Inn Edinburgh. All comments are appreciated.

regards,

Sarah Williamson
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Edinburgh

Property: Holiday Inn Edinburgh
Address: 132 Corstorphine Road, Edinburgh EH12 6UA, Scotland
Phone Number:
Location: United Kingdom > Scotland > Edinburgh > Murrayfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#46 Family Hotel in Edinburgh
#53 Luxury Hotel in Edinburgh
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Edinburgh 4*
Number of rooms: 303
Official Description (provided by the hotel):
Holiday Inn Edinburgh is a 4 Star modern hotel situated on the west of Edinburgh, three miles from the city centre, four miles from Edinburgh Airport, and adjacent to Edinburgh Zoo.The Hotel is ideally situated for both Leisure and Business, near to Edinburgh Business Park. The Holiday Inn Edinburgh enjoys great panoramic views of the Pentland Hills. The Hotel is perfect for leisure customers, with many nearby attractions including Edinburgh Castle, Holyrood Palace and the Museum of Scotland. The hotel has 303 rooms including Executive and Family rooms, ideal for Bank Holiday breaks. The hotel has a choice of two restaurants - Traders Restaurant or Sampans Oriental Restaurant, as well as a café and relaxing bar. Kids Stay & Eat Free*. The Hotel boasts a Spirit Health and Fitness Club which is the ideal way to relax, with a fully equipped Gymnasium, Swimming Pool, Sauna, Spa and Beauty Treatments. Beauty Treatments can be booked prior to arrival on 0131 316 4739.On-site there are 200 complimentary Parking Spaces. Our Conference Centre 'The Academy' offers state-of-the-art suites, with 14 meeting rooms which can cater for up to 120 guests. Also accessible to Edinburgh University and ideally situated for Royal Highland Show Festival, Tattoo and Rugby Six Nations. *Terms and Conditions apply. ... more   less 
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Also Known As:
Holiday Inn Edinburgh Hotel Edinburgh
Edinburgh Holiday Inn
Holiday Inn Edinburgh Scotland

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