On arrival stated had to pay £50 x4 guest therefore £200 deposit by card to which their policy states cash or card so never the less paid the hold on debit card.
Apartment was new no issues rather on small side consider sleeps 4. However check out in morning no issues women on desk says all fine no issues 4 days later I see the hold depoist has been taken as a payment now without any calls or discussions at check out.
Call to ask for an explanation to which the receptions can hardly communicate in English and agree to call back next day. Call back next day to be told to call after 2pm to speak to manager. Call at 2pm no signs or manager. Call back at 4pm to which my number was taken and duty manager calls back 30 mins later stating the due to noise level and one warning the deposit was to be taken?? some policy this ask to speak an anyway higher as beleive if this was case why no communication on check out or a call. Not any further forward and no signs of my £200 total scam would not recommend stay here at all!!
- Official Description (provided by the hotel):
- Opened in May 2011 to a very impressive standard these self catering apartments provide each guest with a true home from home. We offer a selection of 99 one bedroom apartments (sleeps 3 or 4) and 36 two bedroom apartments (sleeps 5 or 6). Fully furnished and complete with bed linen and towels. 24 Hour Reception, Car Parking and FREE Wi-Fi access available. All apartments also come with fully-equipped kitchen, washer/dryer, microwave oven, LCD TV/DVD players and lounge/dining area. Located in Edinburgh City Centre, 12 mins walk from The Castle and 10 mins walk from Princes Street. ... more less
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- Also Known As:
- Staycity Aparthotels West End Edinburgh, Scotland