My family and I popped into the Leith beer company on Monday afternoon. My wife and daughter went inside to get drinks from the bar (They were served by the duty manager) The manager mis heard my wife and she ended up with a extra drink. When this was pointed out to the manager she turned round and said she ordered the drink and was duly charged for the drink.
It was again mentioned that the drink was not order and can we get a refund, No was the reply.
This is probably the worst customer service we have ever received. In times of austerity customer service is paramount, but not in the Leith Beer Company!!!!
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