My husband and I stayed in this hotel for a weekend. The welcome was very nice, our room was ready promptly...., and I think that is everything nice I can say about this hotel. The heat in our room was not working, I reported it at 1PM, and at 10PM it was still not fixed. We were offered a heater!! I suspect that if I was staying in a hostel I could be satisfied, but in a 5* hotel... not! The night manager said he doesn't know why the heat was not fixed, he was not made aware of the problem, and basically that the problem was not his as he only started at 8PM. I am sorry, but who takes the responsibility! He was not able to change us to another room as according to him all were booked. He also did not seem at all perturbed. On top of that there were black hair in our bathtub!!!!!! By then, I didn't bother to complain, because by the way our first complaint was handled I would not be surprised if a sponge and cleaning milk was delivered for us to clean it ourselves.
- Official Description (provided by the hotel):
- You will find The Balmoral at Edinburgh's most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel's majestic clock defines the city's skyline and since the day we opened in 1902 it has run three minutes fast to ensure you will never miss your train. The Balmoral is a grand railway hotel where our porters can still be organised to whisk guests from the station hall to the reception desk, and our kilted doormen will guide you into the hotel. Experience Number One our Michelin-starred restaurant, indulge in afternoon tea at Palm Court or drinks in the signature whisky bar, Scotch. A comprehensive range of treatments will help you unwind in the award-wining Balmoral Spa. The 188 opulent suites and stylish rooms have magnificent views of the city or the hotel's internal courtyard. The hotel's ten banqueting suites all enjoy natural daylight and stunning views of Edinburgh Castle, Princes Street or the historic Old Town and can accommodate a wide range of events. ... more less
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- Also Known As:
- Balmoral Hotel Edinburgh
- Balmoral Edinburgh Hotel
- The Balmoral Hotel Edinburgh, Scotland