We arrived at the Edinburgh Residence with great expectations only to realize that we were allocated to room 7. This room is under the street level and very dark even on a bright day.
When one sits on the sofa and looks out of the window what one only sees is a wet and algae covered wall. Some slippery staircases going up to the street level.
The room feels hot on a reasonably warm day. Opening the windows is not an option for security reasons. What is more the bed board rests on a wall which is made out of soft board . Behind this wall there are service staircases where the hotel staff go up and down on carpeted wooden floors all the time. The floor creaks and the sound of steps echo in the bed room.
And the bed board vibrates. Also internet connection keeps falling off all the time. This is most likely due to the bunker like future of the room. My husband is a business man and he had difficulties with the connection and he kept going up to the reception area to get the connection. When we pointed out our problems to the hotel staff they did not feel too sympathetic to our cause. They said people who smoked loved the room as it had a courtyard in the front. We did not smoke! The courtyard they were talking about was the algae area I mentioned above and it couldn't have been wider than 1 meter plus or minus. The bench they placed for people to sit was wet and dirty. There was a dark hole under the stairs which came down from the street level. Obviously it was a storage area before but now the it's door was not there anymore and inside there was all sorts of rubble. The staff at the reception desk also seemed to be very proud about the Jacuzzi in the bathroom. But this was no big deal for us. Besides all the water taps were loose ,leaking or coming off of their sockets.
We made the booking for this hotel well 7 months in advance. When we asked why we were given the worse room then? The answer was that they had guests who had priority on us because they were regulars and booked the rooms by their room numbers. And the hotel was now absolutely fully booked and they can not give us another room.When I asked if everyone made their booking also 7 months in advance and if so did they all specified the room number they wanted to stay? The answer to this was not all that clear to me. A managerial gentlemen told me that people always heard noises or noticed things in any of the rooms and some people even may hear ghosts! But as management they hardly can do anything about it. So the noises we heard right behind our bed board was kind of my imagination obviously. We could not leave this hotel because it was Festival time in Edinburgh and hotels were full in the area. In the end they decided to give us a room on the first floor for 4 days before the person who booked it turned up, of course we had to pay for the up grade. And what difference it was for our moral. Yet again in the end we had to return to number 7 for three more nights.
I do understand the people who like this place. If one has a good room one can be very happy indeed. I would say Avoid room 7.
- Official Description (provided by the hotel):
- The Edinburgh Residence is a collection of 29 elegant, 5-star hotel suites through three adjoining Victorian houses in the West End of Edinburgh. Categorized as 'Classic,' 'Grand' and 'Town House,' the 5-star suites are more like apartments, with magnificent proportions that really allow you to spread out and make yourself at home. In some, the sitting rooms are adjoining, and in others they are self-contained. ... more less
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- Also Known As:
- The Edinburgh Residence Hotel Edinburgh
- The Hotel Edinburgh
- The Edinburgh Residence Scotland