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“Beware of "The dungeon!" Room number 7!”

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The Edinburgh Residence
Ranked #70 of 151 Hotels in Edinburgh
Certificate of Excellence
Reviewed September 9, 2011

We arrived at the Edinburgh Residence with great expectations only to realize that we were allocated to room 7. This room is under the street level and very dark even on a bright day.
When one sits on the sofa and looks out of the window what one only sees is a wet and algae covered wall. Some slippery staircases going up to the street level.
The room feels hot on a reasonably warm day. Opening the windows is not an option for security reasons. What is more the bed board rests on a wall which is made out of soft board . Behind this wall there are service staircases where the hotel staff go up and down on carpeted wooden floors all the time. The floor creaks and the sound of steps echo in the bed room.
And the bed board vibrates. Also internet connection keeps falling off all the time. This is most likely due to the bunker like future of the room. My husband is a business man and he had difficulties with the connection and he kept going up to the reception area to get the connection. When we pointed out our problems to the hotel staff they did not feel too sympathetic to our cause. They said people who smoked loved the room as it had a courtyard in the front. We did not smoke! The courtyard they were talking about was the algae area I mentioned above and it couldn't have been wider than 1 meter plus or minus. The bench they placed for people to sit was wet and dirty. There was a dark hole under the stairs which came down from the street level. Obviously it was a storage area before but now the it's door was not there anymore and inside there was all sorts of rubble. The staff at the reception desk also seemed to be very proud about the Jacuzzi in the bathroom. But this was no big deal for us. Besides all the water taps were loose ,leaking or coming off of their sockets.
We made the booking for this hotel well 7 months in advance. When we asked why we were given the worse room then? The answer was that they had guests who had priority on us because they were regulars and booked the rooms by their room numbers. And the hotel was now absolutely fully booked and they can not give us another room.When I asked if everyone made their booking also 7 months in advance and if so did they all specified the room number they wanted to stay? The answer to this was not all that clear to me. A managerial gentlemen told me that people always heard noises or noticed things in any of the rooms and some people even may hear ghosts! But as management they hardly can do anything about it. So the noises we heard right behind our bed board was kind of my imagination obviously. We could not leave this hotel because it was Festival time in Edinburgh and hotels were full in the area. In the end they decided to give us a room on the first floor for 4 days before the person who booked it turned up, of course we had to pay for the up grade. And what difference it was for our moral. Yet again in the end we had to return to number 7 for three more nights.
I do understand the people who like this place. If one has a good room one can be very happy indeed. I would say Avoid room 7.

  • Stayed: August 2011, traveled as a couple
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3  Thank johnboog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Celia H, Manager at The Edinburgh Residence, responded to this reviewResponded September 20, 2011

Dear Guest,

Thank you for your comments regarding your recent stay with us here at The Edinburgh Residence. It is important to us that all our guests enjoy their stay and I am sorry to hear that we did not meet your expectations.

Our property is housed in three historic Georgian Town Houses and in keeping with the local area, also includes some garden suites. The garden suites can be accessed through an external staircase and door and a number of our guests like the independence this offers. Thank you for your feedback regarding the appearance of the outside area, as a result we have taken steps to improve this.

We are pleased to offer free wireless access throughout the hotel and have recently upgraded our system to ensure a strong wireless signal is available in all areas of the building. I will investigate the intermittent signal loss you experienced in Suite 7.

I am sorry you were disappointed with the service you received from our team. We try wherever possible to accommodate all our guest requests and I am pleased that we were able to accommodate you in a different suite for part of your stay.

Your feedback is much appreciated and will help us improve the service we provide. I hope we will have the opportunity to welcome you back to The Edinburgh Residence.

Yours faithfully,

Celia Hague
Resort Manager

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208 - 214 of 364 reviews

Reviewed September 3, 2011

We stayed 2 nights in one of the Town house suites, room 22 I think.

The sitting room and bedroom were both very large and sumptuous with contemporary decoration. The views across Edinburgh from the room were stunning.

Both bathrooms (yes there is an ensuite off the sitting room) were also large with a good selection of White Company toiletries.

In the sitting room there was a dinning table, fridge, microwave, crockery, glasses and cutlery that you use to could cook for yourself if so desired.

I was concerned by some of the reviews about the breakfasts that are served in the room. On the first morning the breakfast was first class, all the right selections, but not necessarily on the correct plates, but no problem sorting that out ourselves and very well cooked. There was also a good selection of jams, marmalades and honey. The breakfast on the second day was definitely third class, cooked food was greasy and no selection of jams etc.

Great location and great hotel, would return.

  • Stayed: February 2011, traveled as a couple
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1  Thank Kritikos-1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Celia H, Manager at The Edinburgh Residence, responded to this reviewResponded September 13, 2011

Dear Kritikos-1,

Many thanks for taking the time to recommend The Edinburgh Residence on TripAdvisor.

We are delighted that you enjoyed your stay with us and found our central, yet peaceful location ideal for your break in Edinburgh.

Our luxury suites offer a spacious, individually designed ‘home away from home’ for our guests. Thank you for highlighting the catering amenities available in all our suites, including Nespresso Coffee Machine, fridge and a microwave with crockery and cutlery. For those needing to relax after a long day exploring Edinburgh, we also offer an extensive room service menu and of course our Number 7 restaurant is open every day for lunch and dinner offering British food with a contemporary twist.

Please accept our apologies that the Scottish Breakfast on your second day did not meet expectations. Our chefs cook breakfast to order, to ensure all items are hot and fresh when served and I am sorry that on this occasion this was not the case. Please rest assured I have discussed your feedback with our team.

Thank you again for your recommendation. We hope to have the opportunity to welcome you back to The Edinburgh Residence again in the near future.

Best Wishes,

Celia Hague
Resort Manager

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Reviewed July 25, 2011

We stayed here for one night. Our flight arrived very early in the morning and the reception was quite happy to store our luggage until our room was ready. Our suite was on the second floor overlooking the spectacular countryside and Dean village. After sightseeing, we arrived to find our luggage in our suite and after a very long and tiring day, we enjoyed the jacuzzi and relaxed in the bathrobes and slippers provided. In the evening we ate from the room menu. The food was very average but the service was prompt. We had full Scottish breakfast included in the rates. Breakfast arrived on time and was good, hot and with a wide range of choices. The room itself was beautiful and spotless. Our only complaint was that the mattress was hard as were the pillows. During checkout we gave the reception our appreciation form and they were pleased that we had mentioned the mattress and pillows, as they said that they need feedback to correct any problems. All the staff we met were extremely helpful and professional. We would definitely stay here again.

  • Stayed: July 2011, traveled as a couple
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1  Thank patjoap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 31, 2011

............ we didn't particularly enjoy the non existent view.
We booked online directly with the hotel, but I'm sure nowhere on the website did it mention we'd be downstairs in a room directly overlooking a stone wall and service steps.
Having said that the room was large, the bed was huge and the bathroom even bigger. The whirlpool double bath was a delight.
To have our beds turned whilst we were out for the evening was very nice.
We had breakfast in our room which was good, until we felt we'd been joined by a delivery man using the service steps about three feet from our window.
Our only other comment: no clock radio. we found not having a clock to be quite odd!!
Would we stay again........almost certainly, but we'd ensure we had a room with a view.

  • Stayed: May 2011, traveled as a couple
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Thank PaulWhitehead409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 20, 2011

Stayed one night.
Everything was as you would expect from a quality hotel.
Friendly staff, clean rooms, spacious...
Breakfast was fantastic and served in my room.

Lack of air-con meant that I couldn't cool the room down (i was in the basement and didn't really want the window open for security reasons)

other than that it was perfect.

  • Stayed: May 2011, traveled on business
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Thank HantsJonny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 15, 2011

We have just returned from a stay at the hotel this weekend and were very happy with our choice of hotel. It has a perfect location, 5 minute walk to Princes St. We had a suite which was very spacious and very nicely decorated. The bathroom is big and the rooms are spotless. The only downfall which is why sleep quality is marked down is the room was so hot and it even with the windows opened from when we checked in and through the night it was too warm. The front of house staff are very welcoming and friendly. The lounge is lovely and in general the hotel is very well decorated and well kempt. The big bonus with this hotel is the parking at the back of the hotel, although there's not a lot of spaces we managed to get one without a problem. We would definitely use this hotel again.

  • Stayed: May 2011, traveled as a couple
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Thank JKM15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2011

Myself & my husband arrived at the Edinburgh Residence early on 17th March . We planned to leave our luggage & come back later to check in. On arrival the receptionist said he would check to see if our room was ready. We were shown into a lovely sitting room, in a short time we were brought to a lovely spacious bedroom/sitting room, study & spacious bathroom. We had t.v.microwave, kettle, fridge, tea, coffee, milk - everything we might need. The bathroom was well stocked with towels, shampoo, soaps, white gowns & slippers. We had a terrace & could enter & exit our room through a door leading to a stairs which took us up to the street.
As we had arrived on an early flight from Dublin, we were hungry & enquired if there was somewhere close that we could get breakfast. The porter said he could arrange to bring b/fast to us if we wished, explaining that this was extra, we filled in our order & got a delicious b/fast in less than 20 minsdelivered to our room. Thanks Ross.
We stayed for two nights, we were close to the centre of town, yet we were in lovely quiet location. The staff were very courteous, helpful & friendly, the food was delicious, delivered on time eac morning to our room & the accomodation was lovely - we definitely couldn't complain that we were cold, we actually had to turn some radiators off at times as the room was too hot. Full marks to all concerned. Thank you.

  • Stayed: March 2011, traveled as a couple
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1  Thank marjake21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Edinburgh Residence

Address: 7 Rothesay Terrace, Edinburgh EH3 7RY, Scotland
Location: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Wheelchair access
Hotel Style:
#8 Romantic Hotel in Edinburgh
#38 Luxury Hotel in Edinburgh
#42 Business Hotel in Edinburgh
Price Range: $135 - $310 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Edinburgh Residence 5*
Number of rooms: 29
Official Description (provided by the hotel):
The Edinburgh Residence is a collection of 29 elegant, 5-star hotel suites through three adjoining Victorian houses in the West End of Edinburgh. Categorized as 'Classic,' 'Grand' and 'Town House,' the 5-star suites are more like apartments, with magnificent proportions that really allow you to spread out and make yourself at home. In some, the sitting rooms are adjoining, and in others they are self-contained. ... more   less 
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Also Known As:
The Edinburgh Residence Hotel Edinburgh
The Hotel Edinburgh
The Edinburgh Residence Scotland

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