Sadly this hotel, while perfectly located, and completely brilliant as far as lay-out, design and top notch linen, beds, and towels... the staff is, at best, abrupt but far along the lines of rude. They have no idea who you are, even if you had been at the desk and spoke with the same person 10 minutes earlier, they will struggle to know that you are even a guest in their small hotel.
I literally watched the other day as one of the front desk people assisted two girls into the hotel. He carried the one's luggage and let the other struggle trying to pull her heavy bag up the stairs. He had long went inside before the other young lady had been able to pull her one bag up a single step.
Room service- while they are fast, the food is not great. God forbid you order something that is not good, as there is no apology, no replacement, and certainly, no taking it off the bill... even if you couldn't eat it because it was so bad.
The housekeeping staff is lovely. They are very good, and they are extraordinarily polite. I think perhaps a switch of front of houe staff with the back of house staff would prove to be a cosmic step in the right direction for this well located, albeit a tad pricey, little gem.
- Official Description (provided by the hotel):
- Hotel Indigo Edinburgh welcomes you! Set in the heart of the historic city of Edinburgh. Steeped in history itself, the hotel building dates back to the early 1800’s with many of the historic features preserved. Each stylish room offers up to date technology with a media hub offering guests the connectivity they demand whilst on the move. Relax in our lounge bar and restaurant, savouring some of Scotland’s favourite dishes and drinks with a contemporary twist. For something special join us for afternoon tea or pre and post theatre dinner. ... more less
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- Also Known As:
- Hotel Indigo Edinburgh Scotland