The main reason for picking this hotel was the location as myself, husband and daughter were invited to a wedding at a nearby hotel. The location of the hotel is excellent, a 15-20 minute walk to the Royal Mile. The room we had was a triple room at front of the hotel, on the ground floor. We did not expect five-star accommodation, although clean, (towels and a bars of soap provided) the room was dated and in need of some re-decoration, large hole behind bathroom door, carpet patched up in the bedroom. We paid extra for the full Scottish breakfast, and was extremely disappointed by the service and the breakfast, although it was busy we sat at the only available table which was in the middle of a small room just opposite the kitchen, ignored by staff,not even a "hello" or what would you like? Fruit, cereal and fruit juice with large jug of milk on table, I then noticed menus lying on the table by the coffee machine, I then asked for porridge, also cooked breakfast for us all, we were offered toast but still no drinks, I had to ask for tea,no milk jug on table just had to use large comunal milk jug on table with juice etc,breakfast came, very disappointing, unsure if the sausage was cooked? the plates were collected from the table we were not offered further drinks or asked if everything was ok, just "are you finished". When we checked out we were not even asked if our staff was ok. We have stayed at a number of various hotels and b&b, wouldn't stay again or recommend it, which was a pity as it was in a great location and the hotel could be stunning if decor improved and the staff learned to smile and attended a "how to keep your guests happy" course a "hello" would have went a long way and doesn't give a good impression to visitors staying in Edinburgh.
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- Also Known As:
- The Thrums Edinburgh Hotel Edinburgh
- The Thrums Edinburgh Scotland