We booked this Hotel after seeing the great reviews on Trip Advisor and we love places that have that oldy worldy feel with lots of charactor. We were not disapointed!
The owners of this place obviously have a great eye and know what they are doing. I am on the understanding that it has just recently been refurbished and I must say what a great job they have done.
I do feel I need to make it clear to people though, this hotel does have a guest house feel to it, I wouldnt class it as a hotel but more of a high class end b&b with the option of lunch and dinner if you require it and added extras that a standard b&b would not offer. This is not by any means a negative to the hotel, its just if people are going there expecting a hotel you will see when you arrive its not quite set like that, although that did not mean that the service was not as good, it really was.
My only fault would be this and I'll get this out of the way, its only very minor and this is not directed at potential customers in a bid to put them off, think this was just a one off and we did catch them off guard arriving early, but just to be taken as a bit of constructive honest feedback for the owners and management.
We arrived a little earlier (12.15pm) and were greeted by a young guy in reception, he was friendly enough but still looked and sounded half asleep, he explained that check in was not until 2pm but that we could leave our luggage. It was a very laid back, almost strained welcome, he pointed out the kitchen which he said in his words, 'Was full of crap', and pointed out the sitting area and breakfast area before we left. This is no disrespect to him as we did get talking to him on our last night and hes a lovely guy and we are a young couple so he probably just felt comfortable with his laid back attitude and lack of enthusiasm with us but I did feel the welcome could of been a bit more professional if i am honest and if you are open to constructive critisism which I am assuming you are as we all need to know where improvements can be made that would be my only fault. We were early so may be he wasnt prepared and there was also a broken camp bed sat in reception too which looked a bit off putting but that is my only gripe, a bit more of an enthusiastic welcome, minus the swearing as we did not take that personally at all but I am sure some people would. First impressions really do count for us and we left feeling a bit worried at what it was going to be like based on his welcome. However we were not to be worried at all, it was onwards and upwards from there.
We arrived back at 4pm and were shown to our room, number 9 a mini suite. I have to say the rooms are beautiful and immaculate, would not of changed a thing, gorgeous with lots of special touches like the heated flooring, toiletries, fresh crisp towels, face flannels, tea and coffee facilities etc. Be aware though, this is a georgian house so no lifts and I am 5 months pregnant so was huffing and puffing a bit by the time i got to the top but I did not mind that at all, just make sure if you do struggle physically that you let the staff know before booking to prevent any problems or disapointment on arrival so they can put you on the lower floor which I am sure will not be a problem as they are very accomodating.
The service was great at breakfast, you did not need to ask for anything, they had it all covered and the breakfasts were brilliant!! One thing I cannot stand its greasy fry ups but they know how to cook them here, fresh produce, plenty of it and not dripping in grease! Perfect!!
My husband decided to try his luck and even though room service is not an option at this place he called down to reception to request a cheese board one night (bit cheeky of him) the staff were very accomodating to this request and sent one up for him which I thought was very good of them as it was not a service that they usually offer.
10 minute max walk into the city centre, location is spot on.
I would stay here again in a heartbeat, we had a fab weekend and the hotel played a massive part in this. Everything was faultess with only one minor improvement which was the welcome we received but please do not let that put you off!!
- Official Description (provided by the hotel):
- Experience the timeless beauty and luxury of No 11 Brunswick Street. Contemporary, modern facilities within an elegant Georgian town house. The 10 individual bedrooms offer designer bathrooms with heated floors, fluffy bathrobes, luxury toiletries and Egyptian cotton bed linen together with sumptuous furniture and fabrics. Within a 12 minute walk from Edinburgh Waverly Station, No 11 provides easy access to Edinburgh’s tourist, cultural and business locations. Eat in at the hotel Brasserie, sample the vast range of restaurants on Leith Walk or fine dine in one of five Michelin starred restaurants within a mile of the hotel. With 24 hr reception we aim to provide welcoming, friendly service and an oasis of relaxed calm for our guests. ... more less
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- Also Known As:
- No. 11 Brunswick Street Edinburgh, Scotland