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“Hidden delight!” 5 of 5 bubbles
Review of The Rutland Hotel

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The Rutland Hotel
Ranked #8 of 150 Hotels in Edinburgh
Certificate of Excellence
1 review
“Hidden delight!”
5 of 5 bubbles Reviewed August 3, 2013

What a wonderful find hidden in the middle of Edinburgh's city centre.

From the street you might not know it was there. Tucked under the shadow of the Caledonian is this delightful little secret with wonderful castle views.

As other reviews mention, the staff really make this place something special. From the moment the lovely Abbi checked us in until the moment she checked us out, nothing was too much trouble for her and we always felt welcome. We received exactly the same treatment in their steak restaurant and over breakfast in the attached bar.

The hotel is a wonderful eclectic mix of personable staff, amazing steak, a casual bar and decadent decor all tucked away in the very centre.

Highly recommended.

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Stully55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RutlandReception, Receptionist at The Rutland Hotel, responded to this review, August 10, 2013
Hello!

Thank you for such a lovely review!

I'm so glad that you enjoyed your stay with us.

We look forward to welcoming you back in the future!

Kind regards,

Abi
The Rutland Reception
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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995 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (238)
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 28, 2013 via mobile

Really enjoyed our stay here. Friendly staff, nice rooms and views. Very comfortable and will definitely be staying here again. It is a very convenient location for where we like to go. Recommend. Thumbs up.

  • Stayed June 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank bigwulliehendry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RutlandReception, Receptionist at The Rutland Hotel, responded to this review, July 29, 2013
Hello!

Thank you for such a great review! It is wonderful to hear how much you enjoyed your stay with us. We do have the luxury of being right in the West End of Edinburgh with beautiful castle views and within walking distance of lots of restaurants, bars and attractions.

Our staff always work hard to make sure our guests get the very most out of their stay with us and its something we enjoy too!

We look forward to seeing you next time!

Kind Regards,

Suzy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed July 26, 2013 via mobile

Gorgeous hotel right at the foot of the castle, very central and ideal for shopping. We paid £180 for 1 night which was a bit expensive as the breakfast wasnt too good and the room was ok, we paid for a castle view which we never got but wont stop me from returning very nice hotel.

  • Stayed August 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Parks1210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed July 25, 2013

I’m new to this reviewing malarkey so might not get the etiquette right but the sentiment is relevant. I recently had the most fantastic stay at The Rutland Hotel in Edinburgh City Centre. Amazing views of Edinburgh Castle. From the moment I arrived, nothing was too much trouble from the staff, they quite literally attended to my every need. Our room was lovely- called a standard double but rather deluxe to my delight. We had planned to explore the city to find a suitable spot to eat but with the 20% discount off food in their restaurants, we opted to dine in. Kyloe – the restaurant - was amazing. It deserves a 5* review of its own. A tremendous steak board to choose from screaming quality and care. The downstairs bar (Hucksley) was a real gem with a good vibe – the only negative was the eclectic music choicebut hey, a small niggle!

Only niggle with it all was the roadworks directly outside caused by the tram works going on around princes street (and by the sounds of it most of the city) but hey ho, guess that won't be there by the time of our next visit.

What struck us most of all and what is our lasting memory of The Rutland Hotel in Edinburgh is the of the level of service from all departments. The staff all seem to really enjoy being there and doing their best to offer first class customer service. You can’t help but leave smiling and keen to arrange a repeat visit.

Room Tip: get one with a castle view!
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  • Stayed July 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Allan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RutlandReception, Receptionist at The Rutland Hotel, responded to this review, July 27, 2013
Hi Allan,

Thank you for such a lovely review!

We really are very proud of our establishment and our city and just love sharing it all with our guests and patrons. It's so rewarding to hear that you had a fantastic time with us!

I have shared your comments with the rest of the team and they are so pleased to hear you enjoyed the whole experience. Our restaurant, Kyloe is really something special and our chefs never tire of hearing how much everyone loved their food!

The tram works in Edinburgh have almost become a tourist attraction in their own right - they unfortunately have affected large parts of the city centre for a few years now. We are all hopeful that they won't be around too much longer! Luckily all of our rooms are very well sound-proofed against any noise created by the workmen.

We would love to have you back anytime! (I promise there will be no eclectic music in the bar next time!)

Kind regards,

Abi
The Rutland Reception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 23, 2013 via mobile

My wife and I stayed here last week to celebrate a birthday and we had a simply wonderful time.

We were shown to our room by a cheerful receptionist named Abi. The lift is as noted quite small, but comfortable for two. Abi put us in at the bottom, pressed the button for us and was already awaiting us at the top when we arrived. How she made it up two flights of stairs so fast in those heels we are still wondering!

The complimentary prosecco and happy birthday was delightful and the fresh muffins a lovely touch. There are also fun quirks like a Bluetooth surround system and my wife was thrilled with the ghds. The minibar was also stocked with interestingly different goodies to the usual fare, pretzels, popcorn and even 'pigs nose whiskey'!

The style is fun and the old building full of character. Our room was big and spacious and the shower was huge!

The staff really make this place special. All of the receptionists (sadly we didn't get all of their names!) greeted us cheerfully whenever we passed and always had time to give hints on where to go and what to see - their 'local' knowledge was invaluable and without it we'd have missed out some gems! Abi has a great knowledge of local history too, better than many of the guides we encountered!!

The hotel is very central to everything with a taxi rank and several bus stops, including the airlink bus on the doorstep.

We really had a wonderful time! Very refreshing and personable change to the usual 'chain' hotels!

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ttreble67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RutlandReception, Receptionist at The Rutland Hotel, responded to this review, August 4, 2013
Hello!

Thank you for such a lovely review! I'm so glad to hear that you enjoyed your birthday weekend with us!

Edinburgh is a hotbed of hidden gems in the form of eateries and bars and we love to share our favourite places with our guests!

I hope that we have the opportunity to welcome you back one day!

Kind regards,

Abi
The Rutland Reception
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wakefield
Level Contributor
111 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
3 of 5 bubbles Reviewed July 21, 2013

Booked this hotel for one night to see a concert at the castle and this is very close by. A few days before we tried to reserve a table at the recommended restaurant using the hotel's own website. The only vacancy for our Saturday night stay was 11 pm so no go.
Took a moment to find the entrance and arriving too early at 12.30ish, immediately told, a bit too forcefully, by the receptionist that we were too early and the room was not ready. We had booked a castle view room for £215, room, only as we invariably do not eat breakfast. We asked if we could leave our bags and this was readily accepted.
Returning around 5pm a different receptionist who was pleasant and chatty checked us in and took us up to our room. She did not ask if we wanted breakfast but did offer a complimentary newspaper, wake up call etc. She did not ask us if we were dining in the hotel restaurant, another surprise omission.
Room 11, (castle view) is large with a gigantic bed of the pretend-distressed-look-Louis 14th style with matching mirror and dressing table. There are 3 large windows - the promised castle view and 2 of Princes Street - so described perfectly. Plenty of hanging and cupboard space with all the facilities expected of a hotel of this standing. A very large shower room (no bath) which was very good.
We noticed that one of the windows did not have a net curtain drawn and wondered why as you have to pass it to get to the bathroom. We discovered that the first hooks had been dislodged so someone had hidden them behind the main curtains. How strange in a top rated hotel. While waiting to get in the shower also noticed a lot of dust under the bedside table on the carpet. Then lots of dust on top of the curtain poles easily visible from the bed and looking under the old fashioned bed, saw that the carpet under here had not been vacuumed in a long time. This was a surprise as was the television. Switching it on, it immediately defaulted to satellite and a warning telling you to disconnect the box for 5 minutes was always displayed.
Partner went down to reception to find out what we were doing wrong but the instructions still did not work. As we were short of time we declined the offer to come up and show us. Why can you not simply switch a television on and see a picture: how hard is that?
Went down to the Huxley Bar for snack type food to keep us going as the restaurant was fully booked, remember? As we sat by the entrance we saw people come in who asked if there were seats available in the restaurant and were taken up and obvious they had no reservation. This happened several times but as we had already ordered and started eating, we could not try this. Very disappointed by the hotel's obviously hopeless website for restaurant booking.
After the concert we had a couple of drinks in the Huxley Bar before going up. We could not find a switch for the bedside lamps so had to switch them off at the wall under the tables which seemed very odd. The television problem persisted so went down to reception again and the east European man told me instantly how to sort it. Found there were no satellite channels and a poor selection of free-view so gave up and went to sleep.
On checking out the receptionist asked if our stay had been good and we told her of the problems. She told us the hotel keeps a number of restaurant tables free for guests as they take priority. Pity no one thought to tell us. She seemed shocked by the level of cleanliness as she says the hotel prides itself on this aspect. She explained the television problem by stating that the satellite unit was waiting to be repaired and the television does not default to the screen we always got when switching it on. No one else said this. Another odd explanation. The best excuse was for the damaged curtains. She said the previous guest must have done this and hidden them behind the main curtains. Oh dear! And this from a hotel supposedly so good it is rated number 10 out of 145 in Edinburgh (on Tripadvisor).
This has the potential to be a good hotel but let down by too many niggly problems.

Room Tip: Castle View room 11 has excellent views
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank WakefieldYorkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
186 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 243 helpful votes
4 of 5 bubbles Reviewed July 20, 2013

We picked The Rutland - a small hotel found in a Grade A listed building - after reading favorable TripAdvisor reviews. And it has a lot to commend it.

The rooms are not cheap – but then Edinburgh isn’t a cheap city, and the Caledonian (Waldorf Astoria) next door is twice the price. It is well located, at the end of Princes Street , midway between old town and new town, and very accessible. (We were booked to eat at The Castle Terrace, which is a mere 7 minutes walk away.)There is a taxi rank just outside, and the airport shuttle bus (return £6) stops around the corner, and leaves from just opposite.

The roadworks to get the trams in Edinburgh are proving a bit of nightmare; not only has this part of the city lost its charm but the construction work causes constant power cuts (which we experienced in both the hotel and restaurants across town). So, although the hotel is in a good location the hotel entrance is not immediately obvious, given the disrupted road layout and barriers at the junction.

The reception we received on arrival could not have been friendlier or more helpful. (In fact, all of the receptionists were more than willing to take time to offer tips and recommendations for places to eat and visit.) Service was personal and considerate; as there are only 12 rooms, guests are recognised and given thoughtful attention.

We were celebrating our 25th anniversary so we booked one of the Junior Suites. We were allocated Room 12 and the hotel provided complimentary Prosecco on our arrival. The room was clean and comfortable with a super king size bed and Egyptian cotton linens. Although a good size it felt a little cramped, with a small table, two small tub chairs and a one person sofa under the eaves. There's good storage (if not many hangars). As we both have short hair the hairdryer and GHD hair straighteners didn’t get much use, but Edinburgh was enjoying a hot spell, so the iron and ironing board helped us deal with our creased linen clothing. A nice surprise in the mini bar was the fresh milk for our early morning mugs of tea (no cafetiere meant we couldn't use the fresh ground coffee). The huge bathroom featured a free standing shower and a jacuzzi bath, bathrobes and products by Arran Aromatics (although the mirror wasn’t ideal for use as a shaving / makeup mirror). And the separate toilet was also a useful feature.

Breakfast is not included in the price and is served in Huxleys, the public bar (which – given the hotel’s size – perhaps understandably didn't really feel part of hotel). However, there were welcome muffins to tide you over on day 1 and the complimentary mineral water is replenished on a daily basis. Plus there are lots of good local places for breakfast (including Hendersons in the churchyard opposite).

There were a couple of disappointments or drawbacks. Firstly, the small, 2-person lift only goes to the second floor, so we needed to carry our case up the remaining flight of stairs to reach the third floor (although to be fair the receptionist did offer to help.) Secondly, the tiny window in the eaves overlooking the Castle did not offer much natural light and you needed to squeeze past the table and chairs in order to both see the castle and pull down the blind – which was ineffectual in blocking the early morning light (the biggest problem we encountered, given sunrise at 4.45, which required the purchase of eye masks).

All in all, given the warm welcome, friendly service and helpful staff, this could have been 5/5; but I guess we expected a little more for the price. (As the chairs were not exactly suitable for ‘lounging’ we missed the lack of usable public space; there was no digital TV signal and no IPod dock; and while WIFI is free to use, you have to input a long code every time you use it and a different code is needed for each device. )

So a nice hotel – but not exceptional.

Room Tip: Be clear if unable to carry bags up stairs If vegetarian ask to be roomed away from Kyloe (as the...
See more room tips
  • Stayed July 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Veggiemel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RutlandReception, Receptionist at The Rutland Hotel, responded to this review, July 24, 2013
Hi Mel,

Thank you for your review and kind words!

The team and I are thrilled to hear you enjoyed our considerate service and recommendations. The benefits of having only 12 rooms and an apartment means that we are given the opportunity to get to know all of our guests, find out their specifics needs and tailor each individual stay to make it as enjoyable as we can! We really love being able to make every guests' stay extra special!

I thank you for your comments and recommendations - we take them all seriously and are constantly working on every little detail to ensure our hotel remains one of the finest boutiques in Edinburgh! Unfortunately, given the character and charm of the building, there is little we can do about getting that lift up to the top floor though!

I'm so glad that you enjoyed your stay and I would love to welcome you and your husband back in the future - maybe Edinburgh will have finally finished those tram-works!

Kind regards,

Abi
The Rutland Reception
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Rutland Hotel

Property: The Rutland Hotel
Address: 1 - 3 Rutland Street, Edinburgh EH1 2AE, Scotland
Phone Number:
Location: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Kitchenette Wheelchair access
Hotel Style:
#2 Romantic Hotel in Edinburgh
#6 Luxury Hotel in Edinburgh
#11 Business Hotel in Edinburgh
#17 Family Hotel in Edinburgh
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Rutland Hotel 4*
Number of rooms: 12
Official Description (provided by the hotel):
The Rutland Hotel is set right in the heart of the city centre at the west end of Princes Street boasting exceptional views of Edinburgh Castle. An elegant boutique hotel with twelve beautifully appointed guest rooms and 5 luxury serviced apartments. Three are 2-bedroom and 2 are 1-bedroom, 2 with a private garden. Our guests comfort and enjoyment is at the forefront of our minds with Arran Aromatics toiletries and Nespresso coffee machines coupled with little curios and a well-stocked mini bar in every room. The Rutland Hotel is also home to Kyloe Restaurant and Grill - a glorious gourmet steakhouse and The Huxley, a friendly, homely bar serving great burgers & dogs with carefully crafted cocktails. ... more   less 
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Also Known As:
Rutland Hotel Edinburgh
The Rutland Hotel Edinburgh, Scotland

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