This place signifies everything that is wrong with modern British hospitality, where profit margins and cost cutting gains far greater priority over customer experience. The sad thing is that so many people are willing to put up with this which means that standards will never improve.
Where do I start?
Perhaps with the room. Dirty, old, and where the creaky loud beds haven't been changed for over a century which means that having a decent night sleep is impossible.
The breakfast - we were promised a continental breakfast when absolutely nothing was fresh. Breakfast consists of:
Processed cheese slices
Value bread from a packet
Cereal from a packet
Don't hope for one second for anything cooked, eggs or anything fresh!
To top it all when we asked to have a word to say that we were unhappy with the breakfast, before having the chance to speak we were immediately subjected to a long winded defensive speech by the owner (presumably because he's had to deal with so many complaints) saying that he knows best because he's run the place for 14 years. No interest whatsoever in listening to suggestions for improvement.
I felt completely violated and angered as to how someone could show such disregard to criticism. Places that refuse to change or listening to customers are destined to fail.
Without a doubt, the worst place I've stayed in my life.
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- Also Known As:
- Capital Guest House Edinburgh, Scotland