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“Very unhelpful/surly staff”

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Richmond Place Apartments
Ranked #24 of 215 Specialty Lodging in Edinburgh
Certificate of Excellence
1 review
“Very unhelpful/surly staff”
2 of 5 bubbles Reviewed July 17, 2011

Great rooms. Modern and clean. But ruined by unhelpful staff. We arrived and despite a confirmation email the day before, there was no bedding for the sofa bed. Under duress the receptionist eventually found some sheets but no pillows or duvet. After we made a fuss she finally sorted it. Unnecessarily rude and unhelpful.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Briddg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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214 reviews from our community

Traveler rating
    69
    98
    38
    5
    4
See reviews for
36
94
9
10
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Guildford, United Kingdom
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed June 8, 2011

First trip to Edinburgh and what a beautiful city. This tiny apartment came with a double bed on the top level, shower room, desk and wardrobe on the middle level and kitchenette, table and sofabed on the lower level.

The sofabed was already made up with big squishy duvet :-) Everything is supplied in the kitchen. No bath if that's important to you, but we are shower people so we didn't care.

Located just a few minutes' walk from the Royal Mile and lots of cafes about. No free wifi but check out Bean Scene across the road - for the price of a cappuccino, you can

Staff were friendly and we were able to leave our luggage in a locked room after we had checked out.

  • Stayed May 2011, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank KasSommers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed May 4, 2011

Nice clean apartment, good location. Enough space for what we needed.
Reception staff very friendly.

Well equipt kitchen, only downside was the apartment wasn't very warn!
would stay again with blankets!!

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank greenclaws82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 1, 2011

Fantastic value and great location. The room was huge and included a kitchen if you are so inclined.

Although these apartments are in a college residence, we had no problems with student noise. The only noise issue was that our room wa on the main road where there was a bus stop, so bring earplugs or request a room not overlooking the road.

The apartment was only 5 minutes walk from the Royal Mile so well located.

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank awilso11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed March 18, 2011

Huge apartment, fully equipped kitchen, big and clean bathroom, two flat screen TV's, very clean, comfortable, very close to the Royal Mile. Enjoyed every minute of my stay, the one and only place for my future visits at Edinburgh.

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maxstretford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Richmond Place Apartments

Property: Richmond Place Apartments
Address: 5 - 9 Richmond Place, Edinburgh EH89VE, Scotland
Location: United Kingdom > Scotland > Edinburgh > Southside & Holyrood
Amenities:
Kitchenette Room Service
Hotel Style:
Ranked #24 of 215 Specialty Lodging in Edinburgh
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Richmond Place Apartments 3*
Number of rooms: 35
Official Description (provided by the hotel):
Our new, contemporary and independent serviced apartments, with 35 apartments in the centre of Edinburgh. All have modern cooking facilities, linen, towels, ironing facilities, TV, telephone and a safe. Full Scottish breakfast is available ( at extra cost) in the adjacent building ... more   less 
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Also Known As:
Richmond Place Apartments Hotel Edinburgh
Richmond Place Apartments Edinburgh, Scotland

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