Recently stayed here for 4 nights. Checked in early after a red eye flight. We were exhausted and needed to sleep. Right when we got in our room we noticed the fan like everyone else and got stuffy room. Air did not work like everyone else has been saying. I realize it does not get very hot in Scotland but times are changing and we were there when it was in the 80s.

I asked to change rooms right away but was told none were available. Not having air is not. Ehotiable to me. Cannot sleep in a room like that. Clearly after reading these reviews, I’m not the only one that feels this way. It’s 2019, air needs to be working in their guest rooms.

While trying to sleep after our flight at about 11am, one knock on the door and an employee walked in right away. Didn’t even give us a chance to get out of bed to get door. Very awkward and uncomfortable experience. I was told they were checking if room was clean. Obviously some communication was dropped that we were in the room. Luckily I asked about air and they suggested we get a portable air conditioning unit which was eventually brought to us. Not sure why the desk couldn’t do this? Although it wasn’t ideal, it was better than no air.

The pluses to the hotel was 5mins drive from airport and 100 link bus stop right outside of hotel. I’ve stayed here a few times before and enjoyed it. But honestly if the air conditioning situation doesn’t get fixed, I wouldn’t plan on staying here again.

We had the misfortune to be moved to this hotel when our booked room had “ a fault”. Didn’t get here until 1130pm and even though we were told that the original hotel had contacted this hotel , on arrival we had another delay as the person on duty had not received an email to confirm the change. This was added stress to the stress we had already experienced so late at night. Our room was of a good size but dated. The a/c / heating unit was noisy and the tall fan in the room was pretty useless. The window opened a little but was of a velux type and not being the tallest of people, made it impossible for me to open or close. Fortunately my husband could manage this but in addition there are no curtains which close so as soon as it is daylight then the room is also bright. Not conducive for a good night sleep when I want to wake of my own accord! There was only one tea bag in the room which was okay but showed a lack of checking by housekeeping. Breakfast was a good selection and the staff there were polite and helpful as was the receptionist on check out. However, for the cost which seems to be charged, I think the hotel fails in some basic things eg phone sockets ( or even enough sockets).

Visiting Scotland first time ever. First stop after the airport. Arrived about 10am hoping to at least drop off our luggage. They had a room ready and we got in. Amazing and accomplished staff. So appreciate it. Lovely hotel, great staff and great food. The
patio area is cozy and welcoming. Will come back to stay on the back end of our trip before leaving for the US.