Stayed here for 1 night, mainly for a night out in Edinburgh. Firstly I had real trouble locating the hotel, found it eventually and parked up - there is free parking which is good.
Checked in, found out that there were not enough towels and mugs in the rooms matching the number of guests. The phone in the room did not work during the whole time I was staying there - despite reporting it to reception.
For everything I then had to go to reception, the staff there were clueless, had no idea how to run a hotel. I had to go twice before any towels arrived at the room...
The ice machine wasn't working, in fact nothing much was working. The manager had an apologetic attitude, but wasn't prepared to compensate for the fact that he was running some kind of poor quality 1 star hotel and selling it at a brand name and 3 stars....
Definitely one to avoid if you can, its really nothing special... Very poor service lets this place down....
- Official Description (provided by the hotel):
- Settle in to one of our 101 modern guest bedrooms at the Holiday Inn Edinburgh City West. Located over 7 floors and tastefully decorated throughout, our bedrooms in Edinburgh offer splendid views over Leith port, Edinburgh Castle or the scenic Pentlands Hills.Our rooms have recently received the new look Holiday Inn treatment and been revitalised with new bedding, soft furnishings and our unique pillow menu offering a choice of fillings and comfort levels to ensure that you get a great night’s sleep.The Holiday Inn Edinburgh City West hotel offers you an excellent base for exploring the famous city of Edinburgh, located only 1.5 miles from Edinburgh's bustling city centre and a mere 2 miles from the world famous Edinburgh Castle! Leave your car in our complimentary car park and hop on a bus to the city centre, it only takes 10 minutes! ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Edinburgh City - West Hotel Edinburgh
- Edinburgh Holiday Inn
- Holiday Inn Edinburgh City - West Scotland