We stay here a couple of times a year and are noticing that standards are starting to slip.
Its a typical Holiday Inn which provides predicable accomodation and service.
On this visit, however, our room had not been cleaned when we returned at 10 pm. The Front of House was manned by a prter who contacted the duty manager. His response was to contact housekeeping. 30 minutes later I was unhappy to discover that Housekeeping had not been located. The old style hall Porter showed initiative and went to service the room him self - jusitfiable dismayed by the lack of attention to customer service offered by the duty manager - who was more interested in sitting down doing his accounts whist watching his exhausted guests being let down.
Full marks to the Hall Porter - a wake up call to Holiday Inns/Intercontinetal to hire staff at management level with a customer service attitude.
- Official Description (provided by the hotel):
- Settle in to one of our 101 modern guest bedrooms at the Holiday Inn Edinburgh City West. Located over 7 floors and tastefully decorated throughout, our bedrooms in Edinburgh offer splendid views over Leith port, Edinburgh Castle or the scenic Pentlands Hills.Our rooms have recently received the new look Holiday Inn treatment and been revitalised with new bedding, soft furnishings and our unique pillow menu offering a choice of fillings and comfort levels to ensure that you get a great night’s sleep.The Holiday Inn Edinburgh City West hotel offers you an excellent base for exploring the famous city of Edinburgh, located only 1.5 miles from Edinburgh's bustling city centre and a mere 2 miles from the world famous Edinburgh Castle! Leave your car in our complimentary car park and hop on a bus to the city centre, it only takes 10 minutes! ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Edinburgh City - West Hotel Edinburgh
- Edinburgh Holiday Inn
- Holiday Inn Edinburgh City - West Scotland