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“Elegant Building - Good Location too.”

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Hilton Edinburgh Grosvenor
Ranked #119 of 150 Hotels in Edinburgh
Saffron walden
Level Contributor
75 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Elegant Building - Good Location too.”
4 of 5 bubbles Reviewed February 19, 2014

We liked the location of the hotel - near to Haymarket station and in a quieter part of the city yet with pubs and restaurants nearby. Elegant building too - townhouses with lots of public areas in the hotel.
Our room well equipped although probably ready for an update, as the origninal elegant building needs a bit of help to stay smart. Room not too hot and able to open window a little bit so sleeping was good.
Breakfasts were extremely good with plentiful fruit, cereals and tasty cooked breakfast. One of the few hotels to have Colman's mustard available without asking for it or carrying around one's own tube!
Would happily return as liked the unfussy atmosphere and quiet location, yet within quick reach of a railway station.

Room Tip: Second floor rooms front facing had large windows onto street.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SilverTop1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review, February 24, 2014
Thank you for taking the time to review our hotel.

I am delighted to hear you enjoyed your stay with us.

It’s great that you found our location to suit the needs of your stay and thank you for your kind comments regarding our elegant building. I am thrilled that you enjoyed the breakfast and you were able to find bottles of mustard without having to ask for it. We know these little things can go a long way in creating a memorable stay for you.

We really hope we can welcome you back in the near future.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,465 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (381)
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English first
Kettering, United Kingdom
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed February 19, 2014

I was going to Edinburgh on Business friday14 feb to monday 17th feb, as a hilton hhonors member looked at The web site for this and made sure parking was available, the web site said 250 yards away. I booked on this basis.
When we got there no car park but we could go to one about two miles away and they would provide a taxi back. They gave me sat nav input and off I set- about two minutes into the journey the cabby phone and said he was waiting no longer. Because of the new tram system ruining Edinburgh I could not get to the car park and headed back and by chance found street parking.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PrinceLard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review, February 27, 2014
Thank you for reviewing our hotel.

I am very sorry to hear about the difficulties you experienced regarding the parking. Unfortunately, the nearest NCP that was 250 yards away has very recently closed down. I apologise that this was not made clear to you from the beginning. It is most distressing to hear of the issue you had with the taxi company – we are currently looking into why the taxi driver did not wait for you, as instructed.

We hope that despite this isolated incident you feel able to stay with Hilton in the future.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fife, United Kingdom
2 reviews
5 of 5 bubbles Reviewed February 18, 2014

Stayed here for one night with my partner. We had a double delux room. Lovely decor, quite spacious, nice & warm. The hotel is off the main road so no noise. Very close to bars, restaurants & train station. Already booked another nights stay during the festival.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Karen Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review, February 27, 2014
Thank you for reviewing our hotel.

I am delighted to hear you enjoyed your stay with us. I am so pleased you liked the deluxe room you were allocated and that you found our location to suit the needs of your stay.

We look forward to welcoming you back during the festival.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winchester, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed February 17, 2014

The hotel is well situated near the Haymarket and about 10mins walk from Princes St. However, despite the rooms being grand, with high ceilings and large windows, they are little tired; ours in particular smelt of industrial cleaning products, was freezing cold and had stains all over the carpets. The staff at reception were very attentive during check-in and the breakfast was good. On the downside, when we called room service for an additional heater (the room was that cold), it took over an hour.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Joseph C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review, February 27, 2014
Thank you for taking the time to review our hotel.

I am sorry to hear that you were not completely satisfied with your stay. I have passed on your comments to our head housekeeper to further investigate the carpet and smell you experienced in the room. I have also spoken with our guest assistance manager regarding the length of time it took to get the heater to your room as this is not acceptable and I apologise sincerely for that.

I am pleased to hear you found our location to suit the needs of your stay and that you enjoyed the breakfast.

I hope we can welcome you back in the future and show that we have actioned upon the feedback you have provided us with.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Falkirk, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed February 17, 2014

I took my girlfriend to the hilton for her birthday expecting that I would be in a high quality room. Although the furniature may nave been nice at one time it is now old and worn out. Saying this the staff of the hotel were brilliant.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dylan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review, February 24, 2014
Thank you for reviewing our hotel via Tripadvisor.

I am sorry to hear that you were not completely satisfied with your stay.

I appreciate your comments regarding the furniture in your room and I have passed them on to our maintenance manager to further investigate the issues you expressed.

Thank you for your feedback regarding our staff – it’s always lovely to hear that our guests are receiving a good level of service from our staff members.

We hope that we can welcome you back in the future and show you that we have actioned your feedback.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed February 17, 2014

Took a Valentines day trip here with my boyfriend.
The hotel was absolutely lovely!
Close enough to the centre without getting all the noise & bustle.
Staff were friendly & helpful.
Was a little confusing when we first arrived as the hotel is on both side of the street but the door man helped us out.
The hotel it's self is laid out & decorated very nicely but there was fixtures & fittings in our room that were a bit tired looking & there was a HUGE crack in the bathroom sink (I would not have expected that in a Hilton.)
The only other thing I could criticize was the lack of tv channels (sounds stupid I know) but we just wanted to kick back,chill out,watch tv & have a few glasses of wine.
Breakfast was lovely we just got a cooked breakfast,only thing was we had to ask for milk for our tea & the waiter had great trouble understanding what we were asking for. He had to return to the table several times to ask what it was we wanted! Also steer clear of the black pudding it is discussing!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review, February 21, 2014
Thank you for taking the time to review our hotel.

I am delighted to hear that you enjoyed your recent stay with us. It’s so nice to hear that you liked the hotel and found our location suited the needs of your stay.

I apologise that you found a crack in the sink; I have passed this information on to our maintenance manager to look into. I have also passed on your feedback regarding the issue you had at breakfast to our restaurant manager to investigate this further also.

We do hope we can welcome you back in the future.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flintshire, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed February 16, 2014

Great location, 2 minutes walk from Haymarket station and a 20 minute walk to the heart of Princes Street and the Castle. Clean rooms, friendly staff. The double compact is a little small and it is clean. The breakfast had a good choice. There is a Scottish bar man who was a very friendly happy man and is an e
xample of how staff in the service industry should be. Would stay again.

Room Tip: I didnt realise that it was a compact double, I would have booked a normal size double, if they exis...
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1974E_d_ELLIS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review, February 24, 2014
Thank you for your Tripadvisor review of our hotel.

I am delighted to hear you enjoyed your stay with us. I am pleased you liked your compact double room. I have alerted our bar manager to your kind comments regarding the service you received and they are being put forward for internal recognition so thank you for your feedback.

We hope we can welcome you back soon.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Edinburgh Grosvenor

Property: Hilton Edinburgh Grosvenor
Address: Grosvenor Street | Haymarket, Edinburgh EH12 5EF, Scotland
Phone Number:
Location: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Bar / Lounge Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#57 Luxury Hotel in Edinburgh
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Edinburgh Grosvenor 4*
Number of rooms: 184
Official Description (provided by the hotel):
A historic 1860s listed building, the Hilton Edinburgh Grosvenor hotel is housed over two buildings, a main building and a townhouse building. Situated in the stylish West End of the city, our hotel is just 200 meters from Haymarket train station and offers easy access to Edinburgh's iconic attractions, from Edinburgh Castle to Princes Street and the Royal Mile and is the perfect location to explore Scotland’s capital city. ... more   less 
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Also Known As:
Hilton Edinburgh Grosvenor Hotel Edinburgh
Edinburgh Hilton
Hilton Edinburgh Grosvenor Scotland

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