Great location, which was the main objective I was going for. On Prince's Street itself, I came in to Edinburgh via train, and will be leaving by airplane. 5 minute walk to Waverley Station, and less to the bus stop for the Airlink.
The room was quite satisfactory, though the real selling point was the view, which I feel was worth the premium. An unobstructed view of the castle, Scot's Monument, and the gardens. Fortunately the weather has been stunning - I was very lucky!
Room amenities could perhaps be a bit better. The showerhead is too low (I am 6' tall) and although the showerhead was in theory adjustable, it was broken and did not stay at the angle you wanted it. In effect this meant that I had to hold it while squatting to wash my hair.
The television is quite small, which I guess I was surprised by. They provide the basic free channels.
The free WIFI connection is very slow (quoted at 256k, but not), and they offer pay options for 'up to 2mb'. At 8 pounds per day this wasn't too bad I guess, but I have been amazed in general how few places in the UK offer decent, free, high speed wifi - particularly when you are already a paying customer. One frustration was that when I logged in the first time to download emails, I selected the free option. Later in the evening I wanted to pay to upgrade the speed. This was not immediately obvious how I could do this, and I call reception for assistance. The reception staffer was not particularly helpful on my first call saying that I could not upgrade. I called back a little later to ask specifically for IT to reset my connection to the WIFI so that I could then activate a paid service. A different reception staffer coldly informed me that this was not something they would do, and I would have to wait 24 hours until I could change my wifi connection. Not only is this quite a backwards process, there was definitely no communication from Mercure staff that 'the customer is always right'. Disappointing, but not the end of the world I guess.
I had room service one evening, and it was quite expensive for the quality of the food - though the lentil soup was quite tasty.
Overall at over 150 pounds a night my summary would be that the view and location are excellent, however the service and amenities are not what I would expect at this price point. If the latter are not a major concern then it is a fairly good option for a New Town stay.
- Official Description (provided by the hotel):
- Downtown Hotel built above 2 well-known stores (Jenners & Marks & Spencer) in the heart of the city. ... more less
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- Also Known As:
- Ramada Hotel Edinburgh
- Ramada Hotel Mount Royal
- Ramada Edinburgh
- Edinburgh Ramada
- Mercure Edinburgh City - Princes Street Hotel Scotland