We stayed with Mercure Edinburgh as it was central and in a good location, with a special discount on-going.
- no smile reception, totally none, and you are in a hospitality and service industry.
- curt replies to questions
- was not make up properly
- only one set of towels was hanging in twin room
- request for late checkout, was told noted, he will pass on the info and no need to update our room
- next morning, key cards did not work and houskeeping knock and all why are we still in room
Bring quite regular travellers, and having stayed in a couple of Accor hotels in the past year, I am sad to say Mercure's service standards is hardly hospitable.
- Official Description (provided by the hotel):
- Downtown Hotel built above 2 well-known stores (Jenners & Marks & Spencer) in the heart of the city. ... more less
- Reservation Options:
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- Also Known As:
- Ramada Hotel Edinburgh
- Ramada Hotel Mount Royal
- Ramada Edinburgh
- Edinburgh Ramada
- Mercure Edinburgh City - Princes Street Hotel Scotland