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“Make sure to get a room far from the elevators!”

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Mercure Edinburgh City - Princes Street Hotel
Ranked #119 of 150 Hotels in Edinburgh
Reviewed October 12, 2011

Well, for starters it would have been nice to know that the ownership had changed hands, and it is no longer a Ramada. I made the reservation via the Ramada website, but after lugging my suitcase and bags from the train up and down Princes Street in the rain I finally figured out that it now goes by a different name.
They were able to check me in early, which was very nice as I didn't have to leave my bags in storage.
The room was quite nice, large and clean. Pillows were nice, but in usual UK fashion the bed was quite hard. Shower pressure and heat was quite good.
Sleeping night one was quite difficult, as I was very close to the elevators. It's not just the people coming off and going on the elevators that were loud (they were), but the elevators themselves. All night I would hear "doors opening, sixth floor, going down, doors closing."
In addition, the rooms do not have a mechanism that closes them softly. Instead, they all close with a VERY loud bang. All night and all morning, incessant banging of doors that jolt you awake.
As I was staying for two nights, I asked for a relocation but was told there were no other rooms available.
With so many other options, I think I would stay somewhere else next time.

  • Stayed: October 2011
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1  Thank a1306m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this reviewResponded March 30, 2012

Dear Guest,

Thank you for your review. We apologise sincerely that you had noise from our elevator and that we were unable to move you to another room. I do hope that you will consider using us again when you are in Edinburgh as i can assure you that your enjoyment will be priority to us.

Best regards,

James Fraser
General Manager

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1,964 - 1,970 of 2,345 reviews

Reviewed October 9, 2011

Handy location for getting to and from the airport; close to Skylink buses which run frequently.
Good views from the 6th floor room and good breakfast buffet. Room itself was adequate, but it was the most uncomfortable, unsupported bed in two weeks of B&Bs in the highlands and islands! Definitely needed an update, especially now it is part of Mercure chain. Windows opened only a tiny amount, and it was noisy at night, so difficult to ventilate for a comfortable sleeping atmosphere. Appreciated a computer was available for checking email.

Room Tip: No queen beds in UK so opt for twin room for greater sleeping comfort for a couple, unless you are b...
  • Stayed: October 2011, traveled as a couple
    • Value
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Thank Oldie49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this reviewResponded March 29, 2012

Dear Guest,

Thank you for your valued review. We are sorry that you found your bed uncomfortable we will certainly look into this. We do hope that you will consider using us again as we look forward to welcoming you back.

Kind regards,

James Fraser
General Manager ,

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Reviewed October 8, 2011

Only stayed here for one night. The hotel is in an excellent position and all the staff we met were friendly and helpful.

Reception. Fast and efficient. Happy to help with any questions.

Room. Big let down. At the back of the hotel over the kitchens. The fans and equipment were on all night making a tremendous racket. I would hate to be here in Summer with the windows closed. There is a fan in the room which we had on all night so that we could keep the windows closed to keep out the noise. However the room was spotless as was the bed linen. The beds were comfortable. The bathroom had everthing you needed regarding tioletries and there was a powerful shower over the bath.

Breakfast. Not the best I have ever had but adequate. the dining room overlooks the Castle and Princess Street. Very nice.

Should I ever go to Edinburgh again I would certainly stay here, but would make sure it was in a front facing bedroom.

Room Tip: On the front.
  • Stayed: October 2011, traveled as a couple
    • Value
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Thank Mrhilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this reviewResponded March 29, 2012

Dear Guest,

Thank you for your valued review. We are always trying our utmost to deliver the best service to our guests, and i am glad that we have made your stay enjoyable. We would highly recommend one of our front facing rooms as they do provide a spectacular view of the city. We do look forward to welcoming you back.

Kind regards,

James Fraser
General Manager

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Reviewed October 6, 2011

Just home tonight the rooms were small asked for a twin room and that we had a wheelchair was given a disabled room with double beds which was no use then put to twin room but could not get wheelchair in so mum had to get out and had to fold up wheelchair to get it into room. The staff in the dining room though were excellent they could not do enough for us thank you very much. The second day we came back to the beds being made but teabag still on saucer where had left the night before so well done dining staff and rooms do need doing up very dated from 70s

  • Stayed: October 2011, traveled with family
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1  Thank glennie13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this reviewResponded March 29, 2012

Dear Guest,

Thank you for your valued review. We are always trying our utmost to deliver the best service to our guests, and i am glad that they have made your stay enjoyable. We do hope that you will consider using us again.

Kind regards,

James Fraser
Genaeral Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2011

The location of the hotel is excellent! It is within walking distance to the major attractions in the city. The view from the restaurant is wonderful and thankfully takes your attention away from the food. The staff is friendly and helpful. However, the room we got was in need of a lot of improvement. As soon as we opened the door we were met with musky smell of humidity and deterioration. The bathroom did not have adequate ventilation and hence was moldy and mildewy. The windows could not be opened enough to ventilate the room either. We were not thrilled to find the sheets on our beds dirty or that the towels could have used a good wash. So cleanliness could definitely be improved. But for the location alone we would recommend this hotel -it is convenient to the castle and other attractions.

  • Stayed: September 2011, traveled as a couple
    • Value
    • Location
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Thank ArcticAdventuress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this reviewResponded March 29, 2012

Dear Guest.

Thank you for your valued review. We are very sorry that you had problems with cleanliness in your bedrooms these points will certainly be addressed with our housekeeping team. We are very pleased that you would use us again and we look forward to welcoming you.

Kind regards

James Fraser
General Manager

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Reviewed 3 days ago via mobile
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Stayed: September 2017, traveled as a couple
Thank Jens_Arne_Poulsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this reviewResponded 2 days ago
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Reviewed 4 days ago
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  • Stayed: September 2017, traveled with friends
    • Value
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Thank Marie R
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James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this reviewResponded 3 days ago
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Additional Information about Mercure Edinburgh City - Princes Street Hotel

Address: 53 Princes Street, Edinburgh EH2 2DG, Scotland
Location: United Kingdom > Scotland > Edinburgh > Princes Street and Gardens
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #119 of 150 Hotels in Edinburgh
Price Range: $105 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Edinburgh City - Princes Street Hotel 3*
Number of rooms: 158
Official Description (provided by the hotel):
Downtown Hotel built above 2 well-known stores (Jenners & Marks & Spencer) in the heart of the city. ... more   less 
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Also Known As:
Ramada Hotel Edinburgh
Ramada Hotel Mount Royal
Ramada Edinburgh
Edinburgh Ramada
Mercure Edinburgh City - Princes Street Hotel Scotland

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