Just back from a weekend at The Scotsman. We arrived with high expectations and 95% of the reality lived up to them. But walking down North Bridge on Sunday, weighed down by our bags, to the car park half a mile away, it was the niggley wee things that were bugging us, niggly things that when you are paying lots of good money to stay in a 5 star hotel, you are simply entitled not to have to expect.
Great hotel, amazing building, well converted, wonderful views, fantastic ambience, superb central location. The spa underneath was a wonderful way to start each of the 2 days we stayed, lovely quiet pool. Breakfast was very good. Our room, one of the small publisher suites, was big and very comfortable indeed, lots of nice touches. It really did feel like a 5 star experience.
The one big drawback that to an extent is not the hotel's fault, is the lack of any sort of parking. Guests have to battle from wherever they can park (not easy in summer in central Edinburgh) to reach the hotel, not the best start weighed down with luggage. Basically, we expect the solution to the parking problem to be provided by the hotel (valet-parking, acquisition of a nearby parking lot, whatever), not to have to be provided by us having to lug our bags around Edinburgh and paying an additional £50 to NCP etc for parking.
The room certainly had the feel and appearance of being 5 star. However, being picky (which we're entitled to be given the cost of staying), the bath was stained with a yellow hue, the double bed was in fact two sandwiched singles appearing as a double (really, really poor - OK in Mrs MacGlumpher's B&B, but criminal in a 5 star hotel!), although there were lovely products in the bathroom, there was a lack of body lotion. In a five star hotel you certainly expect your body wash to have its accompaniment of body lotion.
These are all points that kind of dampened what was otherwise a great experience. The thing that really got us mad though, and will probably mean that we never go there again and tell the world why, was a tiny thing, of no monetary consequence whatsoever to us or the hotel. Wifi is advertised as available in all rooms. Great, we wanted to check film times, so laptop out, plugged into cable at desk (reception told us to our surprise that there was in fact no wifi) and there's a message from the hotel saying that internet connection costs £1 for each 15 minutes. Rang reception, yep, that's the case. This is a 5 star hotel - billed as Edinburgh's finest - and they have to take an extra £1 off us (in amongst the numerous hundreds of £s already and otherwise very happily being paid) to access the internet for 20 minutes. Just unbelievable, literally.
On checking out, I raised the issue with Ian at Reception (unfortunately not Neil who the previous night had been beyond excellent). A mumbled "that's hotel policy" was his only response. Being the worst complainer in the world, we handed our credit card over, turned tail and set off down North Bridge... A truly fantastic weekend and otherwise wonderful hotel experience, tainted for the sake of 1 measly pound.
Basically, wonderful hotel, but if you're in the 5 star league (which you are and should be) get a grip and understand what that means.
- Official Description (provided by the hotel):
- Set in a desirable location on North Bridge, The 4 star Scotsman Hotel is nestled between the hustle and bustle of the New Town and the historical Old Town, the hotel is perfectly located to explore Edinburgh. Just off the famous Royal Mile, Waverley Train Station and Princess Street are within 2 minutes’ walk from the hotel. Tourist attractions, entertainment venues, restaurants, bars and shopping are all conveniently near-by, making The Scotsman Hotel the ideal base to explore the our great city. Many of the original features and layout remain intact from the former national newspaper of Scotland printing house, bringing historical character to this luxury boutique hotel. The Marble staircase, now the centre of the hotel, retains its imposing stained glass window and glows magnificently by candle light each evening. Within the heart of the historic and iconic building is our comfortable bar and lounge area which serves a wide variety of drinks to suit all tastes, a luxurious afternoon tea and a great range of bar snacks. A high quality Scottish breakfast with superb service is served daily in our dedicated breakfast restaurant. With discounted parking at local secure car park, complimentary Wi-Fi and all the little extras you would expect from a 4 star boutique hotel, we look forward to welcoming you soon to The Scotsman Hotel. ... more less
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- Also Known As:
- The Scotsman Hotel Edinburgh, Scotland
- Scotsman Hotel Edinburgh