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“More than 5-Star!”
Review of The Scotsman Hotel

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The Scotsman Hotel
Ranked #90 of 148 Hotels in Edinburgh
Certificate of Excellence
Isle of Wight, United Kingdom
Level Contributor
212 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“More than 5-Star!”
Reviewed March 26, 2013

For a long time I'd wanted to go into the Scotsman and have a drink but to be dressed properly for the occasion. This was a treat from my husband, not just for a drink but to stay for 3 nights. We were not disappointed, it was everything I'd hoped it would be. Lovely room with so many 'inclusives', superb breakfast choice in the Brasserie, and the Pool and Spa which I made full use of. The staff were all so attentive and friendly, nothing was too much trouble. The weather was cold, surrounded by snow in every direction, but very warm and cosy in the hotel, it was nice to hibernate.

Room Tip: We had a room on the 5th Floor with bay window overlooking Waverly Station and Princes Street, and t...
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheScotsmanEdinburgh, Customer Services Manager at The Scotsman Hotel, responded to this review, March 27, 2013
Thank you for taking the time to record your positive comments regarding your recent visit to the Scotsman Hotel. As you will be aware, normally avenues such as Trip Advisor are utilised for the negative aspects; making your kind words appreciated that little bit more.

I was delighted to read that we not only met with but exceeded your expectations during your stay and that you enjoyed all the added extras within your room; we like to deliver a truly 5 star “Scotsman” experience to our guests; our staff always endeavouring to be professional, friendly and offer the very best service at all times, I am pleased to see that you experienced all of these throughout your stay.

I hope we will have the opportunity of welcoming you back to the Scotsman in the future.

Kind Regards
Claire Thomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (441)
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Kildare
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 25, 2013

We arrived here in January for my husbands 30th and also a late honeymoon/ mini moon, I had stated it was my husbands bday and when we arrived they upgraded up to a beautiful room with a view over the whole of Edinburgh, there was also a bottle of red wine with a beautiful hand written card from the manager wishing us a lovely stay and also wishing my husband a happy birthday, the concierge , a lovely bloke, cant remember his name. brought us to our room and was chit chatting in the lift on the way up, he asked were we there on a special occasion, and again we said it was my hubbies 30th, he showed us to our room and a moment later there was a knock on the door and 2 glasses of bubbly waiting for us. How nice!!

Its service like this and also a beautiful hotel that makes peoples stays.

For such a sumptous hotel, the staff were very friendly and down to earth, we only had breakfast in the restaurant but it was beautiful also.

Thank you for a lovely stay. Will be back.

Room Tip: If you are on a special occasion make sure to mention it to the lovely staff at reception
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smilerdoyler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheScotsmanEdinburgh, Customer Services Manager at The Scotsman Hotel, responded to this review, March 27, 2013
Thank you for taking the time to record your positive comments regarding your recent visit to the Scotsman Hotel.
It is always a pleasure to read our guest’s reviews and to hear that we were able to contribute to such a special occasion for you and your husband is an added bonus.

We are very proud of the fact that each and every one of our staff knows the importance of making our guests feel special and I am pleased to see that you experienced the team’s professionalism and friendliness.

We look forward to welcoming you back to the Scotsman Hotel

Kind Regards
Claire Thomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
Reviewed March 25, 2013

Stayed at the scotsman hotel for two nights to celebrate my girlfriends birthday and we were not dissapointed. The friendly reception staff upgraded our room to an editor suite which was clean, comfortable and very spacious. Our lunch in the brasserie was delicious. The leisure facilties are excelllent. The location could not be better, 2 minutes walk from anywhere. The concierge staff were extremely helpful, helping us with everything from shoe shine to booking meals and taxis.

We have stayed in many 5 star hotels before and overall the scotsman is one of the best, we certainly would not hesitate to book here the next time we would like to stay in edinburgh. I would like to thank all the staff for helping make our weekend nothing short of perfect.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bigjon87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheScotsmanEdinburgh, Customer Services Manager at The Scotsman Hotel, responded to this review, March 27, 2013
Thank you for taking the time to record your positive comments regarding your recent visit to the Scotsman Hotel. As you will be aware, normally avenues such as Trip Advisor are utilised for the negative aspects; making your kind words appreciated that little bit more.
We like to deliver a truly 5 star “Scotsman” experience to our guests; our staff always endeavouring to be professional, friendly and offer the very best service at all times, I am pleased to see that you experienced all of these throughout your stay.
I was pleased to read that you had the opportunity to enjoy all of our facilities including the Spa and Health Club and our award winning Brasserie during your stay; thank you for your kind comments and I have passed on your thanks to our team.
We look forward to welcoming you back to the Hotel in the future.
Kind Regards
Claire Thomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 25, 2013

Stayed at this hotel in March 2013. It was a great experience. The service is top notch. The staff was always very friendly, helpful, and reliable. The location is great, right in the middle of old town and in walking distance of everything. I would stay here again and would highly recommend this hotel.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank its_tuc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheScotsmanEdinburgh, Customer Services Manager at The Scotsman Hotel, responded to this review, March 27, 2013
Thank you for taking the time to record your positive comments regarding your recent visit to the Scotsman Hotel.
We are very proud of the fact that each and every one of our staff knows the importance of making our guests feel special and I am pleased to see that you experienced the team’s professionalism and friendliness.

It is always a pleasure to read our guest’s reviews and to hear that you will be returning to stay with us in the future is an added bonus; we look forward to welcoming you back.

Kind Regards
Claire Thomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
san antonio
Level Contributor
129 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed March 24, 2013

I love the history of this hotel; it being the former Scotsman newspaper building. The rooms are stylish. It has a perfect location in the old town, just down the hill from Edinburgh Castle. The staff were so helpful, especially the concierge. There is also a good restaurant in the hotel. This hotel and the Pont Royal in Paris are tied for my favorite good sized hotel.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wendySanAntonio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheScotsmanEdinburgh, Customer Services Manager at The Scotsman Hotel, responded to this review, March 25, 2013
Thank you for taking the time to record your positive comments regarding your recent visit to the Scotsman Hotel. As you will be aware, normally avenues such as Trip Advisor are utilised for the negative aspects; making your kind words appreciated that little bit more.
We like to deliver a truly 5 star “Scotsman” experience to our guests; our staff always endeavouring to be professional, friendly and offer the very best service at all times, I am pleased to see that you experienced all of these throughout your stay.
I hope we will have the opportunity to welcome you back to the Scotsman in the future.
Kind Regards
Claire Thomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fareham, United Kingdom
Level Contributor
117 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed March 23, 2013

I used this hotel for a customer dinner and training event. The weather turned very cold and snowy during the day so numbers were fluctuating wildly as our customers decided if they would venture out in the elements.

The location and ambience is second to none, the welcome was fantastic, and the function rooms were clean, comfortable and well set out before our arrival. This is a beautiful hotel with character and style. The older, and I would venture to suggest, more experienced staff give 100%, nothing is too much trouble.

On arrival I detailed my concern on numbers, initially 57, we were down to around 40. Not wanting to have spare seats at dinner I suggested we remove 2 covers from each table. This was greeted with some disdain and I was informed “Chef” needed to know exact numbers as they don’t waste food... given I was paying for 57 I was at pains to understand the logic.

My request was duly carried out and the covers removed. Finally as the evening progressed a customer had braved the elements against all odds and made it to the event very late, requiring one more cover to be added back.... you would have thought I wanted the whole dining room re-arranged!
Add to this that the staff were dealing with two events, the staff did not inform the second party where to hang coats and subsequently used our coat racking, actually at one point placing wet coats on our diners chairs in the dining room.

The food was good and our guests enjoyed themselves; as host I was worn out trying to get what I needed from the staff... will I use the hotel again – not likely.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheScotsmanEdinburgh, Customer Services Manager at The Scotsman Hotel, responded to this review, March 25, 2013
Thank you very much for your review regarding your recent stay at the Scotsman. I appreciate you taking the time to make your comments, and would like to take this opportunity firstly to apologise as well as responding to the points you have made.

Our Conference and Events team always endeavour to ensure that a 5 star standard of service is received by our guests and indeed this is what we are proudly known for and so I was very concerned to read your comments. Our service team and our Chef work very closely together throughout events to ensure that the up to date numbers and information is passed to the kitchen to enable them to deliver a first class service.

I was delighted to read that you and your guests enjoyed your surroundings and the dining experience and I am sorry if we have not met with your personal expectations with regards to the service.

I hope you will choose to return to the Scotsman to allow us to show you the service that we are proudly known for.

Kind Regards
Claire Thomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Scotsman Hotel

Property: The Scotsman Hotel
Address: 20 North Bridge, Edinburgh EH1 1YT, Scotland
Phone Number:
Location: United Kingdom > Scotland > Edinburgh > Old Town
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#23 Romantic Hotel in Edinburgh
#45 Family Hotel in Edinburgh
#48 Luxury Hotel in Edinburgh
#48 Business Hotel in Edinburgh
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Scotsman Hotel 4*
Number of rooms: 69
Official Description (provided by the hotel):
Set in a desirable location on North Bridge, The 4 star Scotsman Hotel is nestled between the hustle and bustle of the New Town and the historical Old Town, the hotel is perfectly located to explore Edinburgh. Just off the famous Royal Mile, Waverley Train Station and Princess Street are within 2 minutes’ walk from the hotel. Tourist attractions, entertainment venues, restaurants, bars and shopping are all conveniently near-by, making The Scotsman Hotel the ideal base to explore the our great city. Many of the original features and layout remain intact from the former national newspaper of Scotland printing house, bringing historical character to this luxury boutique hotel. The Marble staircase, now the centre of the hotel, retains its imposing stained glass window and glows magnificently by candle light each evening. Within the heart of the historic and iconic building is our comfortable bar and lounge area which serves a wide variety of drinks to suit all tastes, a luxurious afternoon tea and a great range of bar snacks. A high quality Scottish breakfast with superb service is served daily in our dedicated breakfast restaurant. With discounted parking at local secure car park, complimentary Wi-Fi and all the little extras you would expect from a 4 star boutique hotel, we look forward to welcoming you soon to The Scotsman Hotel. ... more   less 
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Also Known As:
The Scotsman Hotel Edinburgh, Scotland
Scotsman Hotel Edinburgh

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