Having enjoyed a wonderful weekend in the Glasshouse (Sister Hotel), we were really looking forward to an equally wonderful stay at the Scotsman. Sadly, this was not to be.
Our poor experience was absolutely no reflection on the Front of House Staff, who were friendly, polite and obliging, but was mainly due to the tired appearance of our Eighth Floor Room, Corridor and the very slow and smelly Lift (this smell permeating into both Corridor and Bedroom) and other issues.
The Bedroom itself was lovely, featuring a little turret study area, however there were maintenance issues throughout. The skirting boards (MDF?) around the Bathroom Door were swollen due to water, as was the bottom of the door. The toilet seat hinges were facing opposite directions resulting on the seat being out of line with the toilet. Using the TV was a nightmare, as the remote control buttons were difficult to read and I suspect the batteries were very low. As mentioned in a previous review, the light switch arrangement was quite confusing and the flexible reading lights so dim as to be useless.
We were confused, also by the Guest Guide Book which referred to Breakfast served on the 3rd Floor (actually served in the 4th Floor Brasserie), provided mixed messages regarding wi-fi (chargeable Swisscom or Free?) and having been informed that a Scotsman Newspaper or Scotland on Sunday would be delivered each morning to our room, the Sunday paper failed to show. When I queried this with a member of the Concierge Staff, I was told that on Sundays, no newspapers were delivered to the Hotel.
Reference has been made in previous reviews to Slippers and Dressing Gowns being laid out on a prepared bed - no such service for us, I'm afraid!!
We had great difficulty finding our way to the Leisure Centre, due to the confusing layout of the Hotel, but were rather underwhelmed when we eventually found it. It seemed a dark and unwelcoming place, with some dodgy looking bodybuilder types using the Gym and we chose not to return.
Breakfast on the first morning, was reasonable - a good buffet spread and a filling Full Scottish Breakfast. My wife's poached eggs were, however, just that - over done eggs on a plate! Fortunately the waitress spotted this and immediately offered a replacement plate with toast.
Our second Breakfast was much worse - we both ordered scrambled egg and what was presented was truly unacceptable for a 5 Star establishment. Both plates were covered with pale scrambled egg, mixed with what looked like cut up boiled egg and mysterious grey bits. Sadly, this mess was not spotted by the waitress and it took the Breakfast Supervisor, who came over to clear our table, to ask why we had not cleared our plates. On seeing the poor standard of presentation, she immediately took the plates over to the Breakfast Chef (a new start, apparently) for an explanation and offered to bring fresh servings (we declined). This is a totally unacceptable experience for any guest in a 5 Star hotel. Our ten year old grandson, can produce wonderful scrambled egg, so we would expect a fully trained chef to be able to do likewise!
Needless to say, despite us benefitting for a very reduced pre-booked deal, we would not consider returning to this Hotel and certainly could not recommend it to anyone.
- Official Description (provided by the hotel):
- Set in a desirable location on North Bridge, The 4 star Scotsman Hotel is nestled between the hustle and bustle of the New Town and the historical Old Town, the hotel is perfectly located to explore Edinburgh. Just off the famous Royal Mile, Waverley Train Station and Princess Street are within 2 minutes’ walk from the hotel. Tourist attractions, entertainment venues, restaurants, bars and shopping are all conveniently near-by, making The Scotsman Hotel the ideal base to explore the our great city. Many of the original features and layout remain intact from the former national newspaper of Scotland printing house, bringing historical character to this luxury boutique hotel. The Marble staircase, now the centre of the hotel, retains its imposing stained glass window and glows magnificently by candle light each evening. Within the heart of the historic and iconic building is our comfortable bar and lounge area which serves a wide variety of drinks to suit all tastes, a luxurious afternoon tea and a great range of bar snacks. A high quality Scottish breakfast with superb service is served daily in our dedicated breakfast restaurant. Concierge service is available at The Scotsman Hotel to help you make the most of the city during your stay, simply let our knowledgeable team know if we can assist in any way and take the hassle out of planning your time in Edinburgh. With discounted parking at local secure car park, complimentary Wi-Fi and all the little extras you would expect from a 4 star boutique hotel, we look forward to welcoming you soon to The Scotsman Hotel. ... more less
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- Also Known As:
- The Scotsman Hotel Edinburgh, Scotland
- Scotsman Hotel Edinburgh