We are a family of 5, 2 adults and 3 small children and stayed on 4th August. From the moment we arrived we were greeted by very friendly staff, and a helpful gentleman to carry our case to our room 232.
Claire is especially a lovely woman, very friendly, helpful, and nothing was too much for her, helping the children pick names for their newly purchased zoo animals! She even came to look for me when I left a bag behind. Such a friendly service can just make things perfect! Thank you!
The rooms are a little dated, but clean which is what matters, and even though we had a family room with 3 extra single beds we had ample room to relax. The evening meal was wonderful! All fresh, and homemade, and deserts were amazing too. Staff also very friendly in restaurant. I wish I could say the same about breakfast. It was nice, don't get me wrong, I just think extra staff are needed to keep an eye on the buffet area! No plates/dishes left, had to ask. Shortage on foods on the hot plates. Not very clear to tell how to get milk. And the toaster was a bit unpredictable. I do however prefer the self service option, as with 3 children it was better for them to pick cereal, then go back for toast or yogurt etc.
Overall we enjoyed our stay here, and think it was very good value for money for a family of 5. Beautiful setting and views in a traditional hotel. Would definitely stay again.
A little spruce up of curtains and bedding would make a huge difference, and a bit more water coming out of the taps would be good too, otherwise no complaints.
- Official Description (provided by the hotel):
- The Best Western Edinburgh Braid Hills Hotel is magnificently situated in its own grounds, with panoramic views right across the City of Edinburgh, to the Pentlands, the Firth of Forth and the Fife hills beyond. Great contemporary Scottish cuisine served in 1886 Restaurant and genuine, friendly service from the all staff is complemented by ample free parking, free wifi and convenient access to a frequent bus service into the city centre. Come and experience a hotel stay with a real Scottish feel! ... more less
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- Also Known As:
- Best Western Edinburgh South Braid Hills Hotel Scotland
- Edinburgh Best Western