We ordered a Bordeaux 2000 for dinner, a modest wine at an immodest price of 44 pounds. The waitress brought it to the table and tried to open it without taking the capsule off. Result? A broken cork and a waste of the hotel's 44 quid inventory. No interest in the customers in front of her, a sense we had to hurry to order and no sense of enjoyment. Shame, the food wasn't bad, if formulaic. She just didn't care, didn't smile once and she seemed to harbour a sense of resentment.
Breakfast in the morning, same thing. 'Pancakes with maple syrup'? Not so. Pancakes yes, maple syrup? Nah. I'm from an an American family, I should know. Coffee? No thought to water temperature. Decent coffee burnt by lack of care. Croissants? If there was a molecule of butter in those limp rags I'd be amazed. Freshly squeezed orange juice? All orange juice is fresh at the time of squeezing but that was squeezed a long, long time ago.
There was one word to describe the service: lazy. But inaccurate information, disinterested and perfunctory would do as well.More
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