I stayed to the end of September in Edinburgh. My company booked me into the Apex City hotel. I really cannot complain about anything, everything is just perfect. Lovely hotel, great location, and the staff is doing a grat job!
At 11pm I tried to ask for a wake up call for the morning. There were 2 european women (english was so awful) trying to check in. The receptionist explained them, the hotel was overbooked and they had just one room available but another one in their sister hotel down the road. He apologized for their situation, was polite and friendly. He offered different solutions but nothing was good enough for them. I couldn´t believe my eyes, one woman went behind the reception and shauted in his face.
Usually I am not that person to write bad experience in the internet, I have just heard their conversation, well, you couldn´t overhear it, and she mention to the male receptionist she would put their bad welcome into the internet.
He did a great job as I think its not always easy to work in the hospitality. You really must be born for this job, always be friendly and everything must be perfect even if you have a bad day.
Never mind, its not the hotels fault that the world has so many people without any behavour.
I am a regular guest, I still continue to stay in the Apex City, its not about the location or the great value for money, its their personality to guests! Here you aren´t just a number like in other hotels.
- Official Description (provided by the hotel):
- Apex City of Edinburgh Hotel is located in the heart of Edinburgh’s Grassmarket, just minutes away from The Royal Mile and famous Edinburgh Castle. All rooms and suites provide plenty of natural light, comfort, and space. You’ll also find complimentary luxurious Elemis toiletries, a 42” LCD TV and vanity area with hair dryer and mirror in your room. Upgrade to a City Plus Room and you’ll also find air-conditioning, bathrobes and your very own Nespresso coffee machine. Downstairs, you can relax in Agua Restaurant and Bar. This modern space is set back from the bustling Grassmarket and offers a wide selection of dishes through its all day dining menu including burgers, steaks and pastas. Afterwards, retreat to the lounge and choose from an extensive wine list or sip on an expertly prepared cocktail with Castle views. ... more less
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- Also Known As:
- Apex City Edinburgh
- Hotel Apex City
- Apex City Of Edinburgh Hotel Scotland