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“A Character Hotel Well Situated” 4 of 5 bubbles
Review of The Dunstane Hotel

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The Dunstane Hotel
Ranked #12 of 150 Hotels in Edinburgh
Certificate of Excellence
Stabler12
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“A Character Hotel Well Situated”
4 of 5 bubbles Reviewed January 18, 2013

We selected Dunstane House from reviews on Trip Advisor, and we were not disappointed. We wanted somewhere within walking distance of the City, and this was just under a mile out. It was an easy walk in, and the bust stop was right outside the hotel (literally).

It really was a character hotel, in a lovely old stone building. Not a good pick if you have trouble with stairs or are disabled (there was no lift), but otherwise good. The rooms were very individual (though could have used a touch up in places) and quite spacious compared to other hotels I have stayed at. It was always clean, and the staff were really helpful at all times during our visit.

The food in the restaurant (for dinner & breakfast) was good quality, and we enjoyed eating here.

There is just about enough parking between this and the sister hotel over the road, and we managed to find a space at all times during our stay.

The price was reasonable given the quality of the hotel, and I would not hesitate to stay here again

Room Tip: All the rooms are good here.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Stabler12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DunstaneManager, Manager at The Dunstane Hotel, responded to this review, February 1, 2013
Hello

Thank you for taking the time to leave your comments on here for other future guests! Just a follow up from a few of your points, we are undergoing another refurbishment at the moment so 6 more of our bedrooms are being re-done. That is 9 rooms now in 12 months so we are going at a good rate! Hopefully you will find the rooms fresher next time you visit!

With regards to lift, we cannot put one in unfortuntely due to building regulations but we are aware of the luggage problem and we always offer help with bags on arrival and departure, hopefully avoiding the lift issue!

I am so pleased you enjoyed your stay, please feel free to contact me directly should you wish to stay again and I can organise you a new room to try!

Thanks

Samantha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,202 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (267)
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London, United Kingdom
Level Contributor
122 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
3 of 5 bubbles Reviewed January 11, 2013

on arriving for our 4day package as we booked extra day i was immediately dissapointed that we had to cross avery busy main road to use the restaurant,i didnt make a fuss as girl on reception very pleasent,went to our room & straight away the bed was full of hairs i should of complained but we were exhausted after travelling on the trains alday so my own fault for not saying anything,but i also noticed in the book it said complimentry shoe shine,i left anote for the cleaner as the staff seemed so nice i didnt want to be a moaner so now im having my say,cleaner never did leave a shoe shine,toiletries only replaced after 2 days when i also left a note,( i have always had toiletries everyday anywhere else) anyway we had 3 meals in the restaurant food ok but not the same menu that was in room & no i dont mean the sample menu it was the actuall menu for that night then when we got to restaurant no scallops or mussels on,i did say to the chap & girl working & the reply was well you know what chefs are like!! anyway come new years eve we really didnt want to pay for freezing on the street so opted to stay in hotel,had our meal but no music or entertainment in hotel,(how dissapointing) we went back over the road to the city hotel only to sit & watch the new year with jools holland!! i could have done that at home instead i ended up paying £224 a night,i did not have a very good stay, dissapointed infact we couldnt wait to get away,it was far to expensive for lack of facilities!!! having polite staff is all well & good but you need the rest to make a good run hotel!!

  • Stayed December 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Diane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DunstaneManager, Manager at The Dunstane Hotel, responded to this review, January 23, 2013
Hello

Thank you for leaving your comments about your Hogmanay. I am terribly sorry you were disappointed with you stay and I would like to address a few points that may help future guests with a few of the issues you faced. With regards to the fact that the restaurant is across the road, this was clearly stated on booking and is in your confirmation. Rooms were also available at Dunstnae House but I think you wanted a Superior Room which is why you booked the City if I remember rightly. We dont have a restaurant at the City but guests are invited to the restaurant at the House for Hogmanay dinner and of course dinner any other night.

Hogmanay this year is different from previous years as since our refurbishment we have not got the function space we used to have. Therefore, as you were informed on booking, there was just the meal with ourselves and guests were sent information regarding other activities in Edinburgh on Hogmanay and there were also brochures in your room. All other guests either retired to bed if going out was not their 'thing' or went into town or to a organised event. We have received no other complaints about our package from any other guests.

With regards to the Housekeeping issue, hairs inthe bed is absolutely unacceptable and really should have been reported to reception so we could firstly rectify the situation and then have some evidence to contact the laundry company with... The Housekeeper who serviced your room has been thoroughly reprimanded and re trained on the sheet inspection before making the beds. Again, this is unacceptable but I wonder why you did not report this to reception if it was as bad as you say? Surely if the staff were as nice as you say this would have been the easiest option and given us the oportuntity to rectify the situation.

On the point of the lack of scallops in the restaurant, this was due to a supplier letting us down on the 30th. They arrived with Frozen, farmed Scallops instead of the previously advertised fresh ones. Our chef, being concerned with not skimping on the quality of the food served to yourselves, refused to accept them and instead replaced them with Fresh Loch Duart Salmon. Thus preserving the quality of the menu and making sure you got your value for money. Unfortunatley circumstances like these occur in restauarnats and we count ourselves lucky that we have a chef that would notice the quality of the produce he was receiving, as so many would turn a blind eye.

Thank you again for your comments, thank your husband for the tip he left our restaurant staff. And I hope this has alieviated some potential guests' worries.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
2 reviews
5 of 5 bubbles Reviewed January 5, 2013

We had a super stay in this hotel. From the minute we went in we were made to feel very welcome. The staff were very helpful and nothing was too much trouble. The rooms were very clean with lovely molton brown toiletries in the bathroom. We had a large double delux room that was very spacious and beautifully furnished. The hotel has a modern theme throughout but still has the wonderful original features such as beautiful cornicing and fireplaces. The food was great. We also particularly liked the Orcadian theme with the lovely old pictures on the wall and produce. We will definately be back!

Room Tip: Spash out and go for a double delux room.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank calderk8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DunstaneManager, Manager at The Dunstane Hotel, responded to this review, February 1, 2013
Hi there

Thank you for your lovely comments on your stay and I see you are booked in again with us very soon! That is excellent news. Hope you enjoy your next stay as much.

Best Wishes

Samantha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, TX
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed December 31, 2012

We booked the Dunstane House Hotel for a night in Edinburgh on a driving tour of Scotland. The staff could not have been more helpful or pleasant. We received a complimentary upgrade to a spacious room with a four poster canopy bed. Loved the Molton Brown toiletries in the bathroom. We didn't eat at the restaurant, but we did have whiskies at the bar, and the barman was quite knowledgeable! The hotel is located close to the city center with a bus stop right outside the door. There is also free parking, which was a huge plus for us. We will definitely book here on our next trip to Scotland!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank glamtart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DunstaneManager, Manager at The Dunstane Hotel, responded to this review, January 4, 2013
Hi there

Thanks so much for leaving your comments here for other readers. I am so pleased you enjoyed your stay with us. I really hope you think of us again on your next trip to Scotland! Perhaps you can sample the restaurant next time. Just get in touch with us directly for our latest deals and special offers.

Thanks again

Samantha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed December 10, 2012

Stayed here for a couple of nights whilst my husband was on business. I won't go into huge detail but the location was good, about a 15 min. walk to Princes St. The service was excellent, Our room was extremely comfortable (room 20) downstairs. Very very clean and the room was warm, freshly decorated with a good size bathroom. We ate both nights in the hotel and enjoyed our meals very much. If I had any complaint it would be that the bar area wasn't big enough to linger in after the meal. Great breakfast. We would stay again if in Edinburgh and we are both very difficult to please and rarely stay in the same place twice. Would recommend.

  • Stayed December 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GillJ16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DunstaneManager, Manager at The Dunstane Hotel, responded to this review, January 4, 2013
Thank you for your lovely comments about the hotel, I am so pleased you enjoyed your stay. Apologies you didnt find anywhere to sit after dinner in the bar. We recently had a refurbishment and converted a couple of our front rooms into deluxe rooms (one of which you stayed in!) as they just sat empty for 99% of the year.

We thought this was a much better way to get use out of the building so people can see its lovely features.

Hope this explains matters for you

Thanks again and hope to see you soon

Samantha Wright
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed December 8, 2012

We enjoyed our stay at this lovely property. First class, great breakfast, extremely comfortable quarters. The room was very cold and we could not get it warmed up, but other than that, everything was great. The location was probably a 15 minute walk to the "action", which was just fine with us as it gave us some good exercise every day and we enjoyed the walk. Free parking was a bonus!

Room Tip: We chose the upgraded King room and did not regret it.
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Moeqt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Downham Market, United Kingdom
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed December 6, 2012

I chose this hotel due to the reviews on Tripadvisor and I was not disappointed. We were a group of 6 adults and we stayed three nights. The rooms were wonderful - although not sure about the mirror above the bed in our room! The staff could not have been more helpful, nothing was too much trouble. Booking taxis, recommending an excellent Indian restaurant, telling us the best places to visit. We ate in the restaurant on the first night and it was fantastic. Lovely local food. The only improvements would be for a larger bar area for guests to sit in during the evening and in the morning the restaurant was a little cold. But neither of these things would put me off booking again. Such a great location, airport bus stops right outside the hotel as do all the buses into the city centre - just remember to have the exact money as the drivers do not give change.

Room Tip: We had the three large delux rooms. Booked direct with the hotel for a much better deal. Our room wa...
See more room tips
  • Stayed December 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank fonzoroll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DunstaneManager, Manager at The Dunstane Hotel, responded to this review, January 4, 2013
Hello

Thank you so much for your review of our hotel. I am delighted you enjoyed your stay and I hope your friends didnt get the 'best' room this time by accident like they always do! I hope all your rooms were to the same standard for you!

I have turned the heating up in the restuarnt for you for next time!

Thanks

Samantha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Dunstane Hotel

Property: The Dunstane Hotel
Address: 4 West Coates & 5 Hampton Terrace | Haymarket, Edinburgh EH12 5JD, Scotland (Formerly Dunstane House Hotel)
Phone Number:
Location: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#10 Luxury Hotel in Edinburgh
#12 Business Hotel in Edinburgh
#17 Romantic Hotel in Edinburgh
#29 Family Hotel in Edinburgh
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Dunstane Hotel 4*
Number of rooms: 38
Official Description (provided by the hotel):
The Dunstane dates all the way back to 1852 to a design of William Playfair, one of Edinburgh's most famous architects. Now a boutique hotel privately-owned and managed by Derek and Shirley Mowat, each of our bedrooms offers a fresh take on country house charm. You can look forward to restful nights in four-poster beds with subtle accents of current style. Or stretch out king-size and enjoy all the period details and in-room features. ... more   less 
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Also Known As:
Dunstane Hotel Edinburgh
Dunstane House Hotel
The Dunstane Hotel Edinburgh, Scotland

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