I arranged a surprise weekend away for us flying to and from the midlands to Edinburgh. I booked this hotel for the great location (walking distance to all the main sites) and because we prefer these boutique rather than chain hotels. What a disappointment! I paid extra for an executive room. We were in the basement with a view of a wall and our window was by steps leading to the pavement and busy road. Late into the night people and traffic noise could be heard. The TV was hanging off its bracket on the wall, the room was either freezing cold or baking hot and although the bathroom on the surface looked great, the water pressure and shower were awful. The service was bad, the breakfast was woeful and even though there is a bar downstairs there was no room service! When you phone the room service number in the terrible welcome pack (filled with warnings of extra charges!) we got a miserable, unhelpful "receptionist" who said there was no room service and we had to go to the bar "downstairs". Well bearing in mind we were in the basement "downstairs" sounded a bit odd to say the least! There is no way this is 4*.its lacking in every area. We certainly won't be returning!
- Official Description (provided by the hotel):
- Welcome to the The Ballantrae Albany Hotel a wonderful Grade A listed Georgian town house building and one of Edinburgh's best boutique hotel's. The Hotel is located in the heart of the lively city of Edinburgh, just a short walk from the best attractions of the city. The hotel has a total of 42 en-suite rooms all fitted with modern amenities to meet your needs including Satellite TV and tea/coffee making facilities. ... more less
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- Also Known As:
- Ballantrae Albany Edinburgh
- Hotel Ballantrae Albany
- Albany Hotel Edinburgh
- Ballantrae Albany Hotel Edinburgh, Scotland