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“What a huge let down!”

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Ballantrae Albany Hotel
Ranked #127 of 151 Hotels in Edinburgh
Reviewed June 1, 2014 via mobile

I arranged a surprise weekend away for us flying to and from the midlands to Edinburgh. I booked this hotel for the great location (walking distance to all the main sites) and because we prefer these boutique rather than chain hotels. What a disappointment! I paid extra for an executive room. We were in the basement with a view of a wall and our window was by steps leading to the pavement and busy road. Late into the night people and traffic noise could be heard. The TV was hanging off its bracket on the wall, the room was either freezing cold or baking hot and although the bathroom on the surface looked great, the water pressure and shower were awful. The service was bad, the breakfast was woeful and even though there is a bar downstairs there was no room service! When you phone the room service number in the terrible welcome pack (filled with warnings of extra charges!) we got a miserable, unhelpful "receptionist" who said there was no room service and we had to go to the bar "downstairs". Well bearing in mind we were in the basement "downstairs" sounded a bit odd to say the least! There is no way this is 4*.its lacking in every area. We certainly won't be returning!

Stayed: June 2014, traveled as a couple
Thank Jo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed May 27, 2014

We have recently visited Edinburgh and stayed at the Albany Hotel in the New Town area of the city. The hotel markets itself as a boutique style and I suppose that it just about answers that description. Shabby chic is a bit more accurate - the whole place could do with a bunch of TLC and indeed the carpets in the public areas are threadbare to the point of being a hazard underfoot. Room 309 is at the rear of the hotel and the large floor to ceiling window looks directly onto a small car park which due to geography is on the same level as this room. As a result there is no privacy at all when occupying this room unless you draw the curtains at all times. There is a small mini - bar type fridge in the room but there was nothing in it. A tea and coffee tray is provided however. The breakfast service is best described as chaotic nor is there sufficient room for guests at peak times. Returning from the city at around 11:30pm we found the hotel bar closing down and when asked the staff would not open it for hotel residents and would only offer to send drinks to our room - not at all satisfactory. Parking is also an issue with limited and very expensive on street parking outside the hotel. The solution was to use the nearby NCP multistorey (5 mins walk) at £15 per 24 hours. This hotels big selling point is location and at an easy 10 minute walk to the North Bridge it is well placed. However I would need to see that the place had been refurbished extensively before I booked again.

Room Tip: Do not get a room at the rear of the building on the third floor unless you like drivers and passers...
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  • Stayed: May 2014, traveled with friends
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Thank unc-j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2014 via mobile

Found out upon arrival that we had to pay upfront - beer a good start.
Room was fine but not amazing. Location great. Staff member on desk at entry was rude and abrupt. Bath tub is tiny. Toilet took all day to fill once flushed. Taps hanging off sink. Whole room and bathroom showing signs of lack of maintenance. Slept well - quiet place. Staff were extremely rude at breakfast. They could not handle people at breakfast - seemed strange they never had enough staff to look after us even when it's just a self serve continental. Not pleasant experience. More like a block of services apartments than a hotel.

  • Stayed: May 2014
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1  Thank Steven1984martin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2014

Gloomy and shabby. Four Stars - I don't think so. Facilities were clean but basic at best. Awful decor, long overdue for refurbishment. Breakfast is oversubscribed and the choice and quality of the cold/continental buffet is poor. Staff pleasant and location ok. Would not return.

Stayed: May 2014, traveled with friends
1  Thank foodforthought65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 24, 2014

Upon arrival we noticed a smell in the room which became stronger. It became apparent that the kitchen was below our room and the smell of cooking fat became unbearable after a short time. I informed the reception and he came to the room and agreed, at this point I asked for a refund on the second night as I refused to pay £245 for a room that smells like a chip pan, and has a bathroom with taps hanging of the sink. There is no way on earth that's this hole should be a 4 star please be weary of this hotel

  • Stayed: May 2014
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2  Thank Djsscotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 22, 2014

Stayed for 2 nights and if i had had to pay full price i would have been dissapointed. The staff were excellent, but attention to detail was missing for a 4 star hotel for example the carpets were pretty worn and there was a bit missing from the tap handle...also no milk provided for tea and coffee...we were below ground level so the only view was that of the boiler outside :(...to be honest i think the premier in is better!

  • Stayed: May 2014, traveled as a couple
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Thank Sophie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 20, 2014

The location of the hotel is almost cente in new town Edinburgh. It takes within 10minutes to old town, Edinburgh castle and Princess street.

The staff members of this hotel are friendly, but there are not mini- bar, fridge, and bath-tub in my booked room.

  • Stayed: May 2014, traveled on business
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Review collected in partnership with BudgetPlaces
Thank Ikuo K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ballantrae Albany Hotel

Address: 39-47 Albany Street, Edinburgh EH1 3QY, Scotland
Phone Number:
Location: United Kingdom > Scotland > Edinburgh > Broughton & Calton
Amenities:
Suites
Hotel Style:
#62 Luxury Hotel in Edinburgh
Price Range: $79 - $383 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ballantrae Albany Hotel 4*
Number of rooms: 41
Official Description (provided by the hotel):
Welcome to the The Ballantrae Albany Hotel a wonderful Grade A listed Georgian town house building and one of Edinburgh's best boutique hotel's. The Hotel is located in the heart of the lively city of Edinburgh, just a short walk from the best attractions of the city. The hotel has a total of 42 en-suite rooms all fitted with modern amenities to meet your needs including Satellite TV and tea/coffee making facilities. ... more   less 
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Also Known As:
Ballantrae Albany Edinburgh
Hotel Ballantrae Albany
Albany Hotel Edinburgh
Ballantrae Albany Hotel Edinburgh, Scotland

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