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Ballantrae Albany Hotel
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Reviews (831)
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All reviewshoneymoon suitecontinental breakfastquiet streethuge bathroomhigh ceilingsyork placestaff at receptionlovely hotelprinces streetdouble roomstayed for one nightbars and restaurantscity centreenjoyable staylovely roomwithin easy walking distancetea and coffee
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730 - 735 of 831 reviews
Reviewed February 26, 2008

Room smart, but didn't have facilities as listed. Dark and dingy.
No bar, no restaurant
Owner denied being owner when complained.
No refund
No policy that anyone is clear on!
Don't go here!!!!!! EVER
Payment taken on arrival......

Stayed: February 2008
Thank malibu1707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2007

My boyfriend and I have just returned from a weekend away at The Albany Hotel. We arrived at the hotel full of hope despite the negative reviews that we read on this site. Unfortunately it appeared that we really should have listened to previous visitors......

The bathroom was tiny and the bedroom dark and cramped. The hotel prides itself on the fact that there are plasma TV's in each room which may be true, but they dont work and have no remote controls!!!!!! We spoke to staff on the Friday about this and were told that an engineer would be out to fix the problem on the Saturday. After a lovely full day exploring the beautiful city we wanted to stay in the hotel in the evening with a bottle of wine and the TV. Upon arriving back at the hotel we spoke to the only helpful member of staff, Sandra. She explained that no-one would be out to fix the problem until Monday morning although she at least apologised for the inconvenience!!

We spoke to the on duty manager upon check out on Sunday about the disappointment we had about the TV's. We were told that there was nothing she could do, and we were told that the proprietor was away for the weekend and we would have to call back on Monday morning to speak to him. Despite numerous calls to the hotel to try and speak to him he has avoided our calls! We have been offered a free night stay if we pay for 2 nights at the hotel in the future.. Needless to say we have declined. You'd not get us to stay there again if you paid us!!!

We had been made to pay for the hotel in full upon check in despite them having our credit cards details and so we were in a position that we could not even dispute payment with them!

There were signs of mice in the bedroom although we thankfully didn't see any!

The continental breakfasts was VERY basic in a horrible dining room in the dingy basement. The waitresses did not want to be there, and who could blame them!!

The only positive thing that we could say about the hotel was that it was in a good location..

This place is like Faulty Towers and should be avoided at all costs!!! It is certainly not a 4 star hotel!!

  • Stayed: September 2007, traveled as a couple
    • Value
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    • Business service (e.g., internet access)
1  Thank HotelRater2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 11, 2007

  • Stayed: March 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2006

  • Stayed: August 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2006

  • Stayed: September 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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