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“Disappointing”
Review of Malmaison Hotel

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Malmaison Hotel
Ranked #89 of 150 Hotels in Edinburgh
Certificate of Excellence
Reviewed January 2, 2014

My partner and I are regular customers of the Mal maison chain and are always very happy with the quality of both the rooms and the service.

Unfortunately our stay in the Edinburgh Mal Maison over new year was simply disappointing. The hotel is dated in comparison with what we have come to expect, with the bathroom in our room being particularly poor. The whole place needs a revamp to bring it into line with the rest of the chain.

The staff were very friendly and polite however the restaurant is not up to the standard expected either.

We will continue to frequent our local Mal Maison hotel, however we would not return to this particular venue nor would we recommend it to anyone.

For the price: stay somewhere else.

  • Stayed: December 2013, traveled as a couple
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1  Thank Jill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,125 - 1,131 of 1,921 reviews

Reviewed January 2, 2014

We were given a large, spacious room, which was clean, quiet and with a wonderfully comfortable bed. The bathroom was clean.

At the checkout time on Sunday morning, people were being allowed to check in (even though it was more than 2 hours early) which caused a very large queue of people trying to checkout. They should complete the checkouts before starting checkins, its just common sense.

Great location in Leith with free parking, and a £10 taxi ride up to Princes Street if required.

  • Stayed: December 2013, traveled as a couple
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Thank Robert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2014

2 night stay at the Mal in Edinburgh for New Years Eve with my partner. Lovely location - down by the port (shame about the weather though!), easy free parking, great building surrounding some excellent restaurants - I recommend 'The ship on the shore' to eat in (just down the road). Quick check in, pleasant reception staff. We booked the superior double room which was spacious and clean. I agree with the other reviews that it could do with a lick of paint here and there, but it was nice enough. We dined in the brasserie on NYE, staff were excellent and food very good. Cocktail bar is great, offering lots of favourites.

There is a regular bus into Edinburgh (no 22) from near the hotel, this took 15 minutes and was £1.50 each. A taxi was about £6.50 from Princes St. It would have been more ideal to be in the city centre but it didn't bother us too much to get in and out.

Only downsides were that we waited a good 30 minutes to check out and the lady on reception was getting confused with which room number we were and gave us someone elses bill. Then when we got ours, we were confused with the breakdown of the bill and extra service charges we weren't actually informed of and she didn't explain. Reception staff need better training and a smile wouldn't go amiss. Apart from that, the hotel was great. Make sure you book in advance though to get a good deal - I wouldn't pay the standard rate.

Room Tip: Upgrade to superior room if possible
  • Stayed: January 2014, traveled as a couple
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Thank georginag798
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2014 via mobile

We booked two nights at the Malmaison to celebrate New Year's Eve in Edinburgh. Booking early meant that it cost less than staying in the Travelodge!
The hotel is in a brilliant location surrounded by great pubs and restaurants and only a short bus ride into the city centre.
On the first night we had dinner in the brasserie. A perfectly cooked steak and the nicest (and strongest) manhattan I have ever drunk.
The rooms were clean and the bed super comfy.
The only thing we would have changed is to be able to get a cooked breakfast delivered to the room and not just continental.

Stayed: December 2013, traveled with friends
Thank Debbiesxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2014

Stayed here for a weekend and was not dissapointed. The room was lovely and clean, the public areas were also very clean even though the weather was shocking. We ate in the restaurant and it was tastey and well presented both the evening meal and the breakfast. We got an offer price which was discounted from the normal cost so I'm not sure I would pay the usual price

  • Stayed: March 2013, traveled as a couple
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Thank Dave P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2014

Stayed over New Year for two nights. Comfortable but the rooms need attention. No hot water and not much interest shown by reception staff when they were informed of the problem.
The bar area is disappointing and dull for standard of hotel. Gym equipment good but not enough room to use it.

  • Stayed: December 2013, traveled with friends
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Thank Treb11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2013

Lovely night at Malmaison. Friendly staff, efficient without being fussy. Rooms were modern with free wifi, coffee/tea, TV and minibar/fridge. We had dinner at the Brasserrie which was excellent. Food and service we could not fault. The hotel is right on the Shore in the Leith which is surrounded with nice pubs, cafes and Michelin star restaurants.

  • Stayed: December 2013, traveled as a couple
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Thank Margaretg672
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Malmaison Hotel

Address: 1 Tower Place, Edinburgh EH6 7BZ, Scotland (Formerly Malmaison Hotel Edinburgh)
Location: United Kingdom > Scotland > Edinburgh > Leith
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#37 Family Hotel in Edinburgh
#49 Luxury Hotel in Edinburgh
#53 Business Hotel in Edinburgh
#59 Romantic Hotel in Edinburgh
Price Range: $115 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Malmaison Hotel 4*
Number of rooms: 100
Official Description (provided by the hotel):
It's the mother of all Malmaison's. The former house of ill-repute now has a reputation that's second to none, and it's also just a short taxi ride away from Waverley Station. Malmaison Edinburgh bides at Leith (as they say up here), just a stone's throw from the Royal Yacht Britannia, but offering far more funky luxury. Yes, when you want exciting hotels in Edinburgh, this is the King, not the castle. Our Edinburgh hotel puts you close to all of Edinburgh's cobbled splendours, incredible shopping and famous galleries. Then it's back to Mal for Scots dining with a twist, a fine selection of single malts and mojitos in the bar and then back to the slinkiest and most spectacular rooms in the Scots capital. ... more   less 
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Also Known As:
Edinburgh Malmaison Hotel
Malmaison Edinburgh
Malmaison Hotel Edinburgh, Scotland

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