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“Great Location”

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Holiday Inn Express Edinburgh - Waterfront
Ranked #46 of 148 Hotels in Edinburgh
Certificate of Excellence
Wollongong
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Location”
Reviewed April 18, 2014

We stayed here for two nights in April, on our first trip to Edinburgh. Hotel is great location opposite the Ocean Terminal shopping centre and Royal Yacht Britannia. Transport into Edinburgh city centre was easy on the local bus, as the bus stop is right outside the hotel, and takes only 15 minutes into the city. We had a double room, which had everything you might want, from Free WiFi to tea and coffee making facilities. Bed was only double size and a little hard. The free breakfast buffet was good, and had both hot and cold items. The staff were all very friendly and helpful, and helped make our stay more enjoyable. We drove to Edinburgh so free parking on site was a bonus for us. We found it a great base for exploring Edinburgh. Over all, it was a good value hotel in a great location, with very helpful friendly staff, we would stay here again.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Norpet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMexpressedinburgh, Manager at Holiday Inn Express Edinburgh - Waterfront, responded to this review, April 21, 2014
Dear Norpet,

Thank you for taking the time to review your stay with us.

Our team will be delighted to hear that they helped make your stay enjoyable. I am pleased that you enjoyed your stay with us and it will be a pleasure to welcome you back again.

Best Regards,
Fiona
Deputy General Manager
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1,367 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (209)
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carlisle
Level Contributor
58 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed April 18, 2014 via mobile

Negatives: cleanliness of room awful. Also decor very very tired
Put shower on, all bathroom lights went off, told reception, not particularly interested, made nighttime trip,to the loo hazardous.

Positives: location, accessibility into city centre by bus fabulous, handy for Britannia. Breakfast very good. Got a good rate through trip adviser therefore didn't feel like complaining too loudly about the negatives.

Won't be back though.

Stayed April 2014, traveled with family
Helpful?
Thank james w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMexpressedinburgh, Manager at Holiday Inn Express Edinburgh - Waterfront, responded to this review, April 21, 2014
Dear James W,

Thank you for reviewing your stay with us.

I am really dismayed to read your comments as customer care and room cleanliness are our two top priorities. Generally we receive a lot of good feedback for these areas and I am disappointed that we let you down on this occasion.

I am glad that you enjoyed some positives to your stay and I hope you will accept my apologies for any problems you encountered. I do hope that you will give us another chance and that you will make a return visit. If you would like to discuss your stay further please contact me at deputy@expressedinburgh.co.uk.

Thank you,
Fiona
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coventry, United Kingdom
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 16, 2014

Stayed here with our children for 3 nights. The hotel was clean, the staff very friendly and the location great for exploring Edinburgh and surrounding area. Free parking too!

First time using a Holiday Inn but would definitely stay here again and recommend for others.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emma T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMexpressedinburgh, Manager at Holiday Inn Express Edinburgh - Waterfront, responded to this review, April 18, 2014
Dear Emma T,

Thank you for this great review about your recent stay.

Quality and service are two of our highest priorities so I am very pleased to hear you compliment the cleanliness of the hotel and the friendliness of our staff. Our team will definitely appreciate your comments.

It’s great to hear that you will be back and even better that you would recommend us. I hope that we will be able to welcome you back again soon.

Best Regards,
Fiona
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dundee, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 15, 2014

Stayed for 2 nights in a family room.The room was very clean but the sofa bed was too small for 2 16 yr olds to share.There were only 2 sockets in the room.Neither close enough to the mirror to use hair straighteners.Ladies take note.The free Wi-Fi for 48hrs was good.Breakfast is buffet style.The breakfast area can get busy at times with very little staff cleaning up.Plenty to chose from on the continental side but only sausage and scrambled egg on the "full English" side.The hotel is on a bus route to the city.Easily reached in 15mins.A quiet,clean hotel.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jpc15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMexpressedinburgh, General Manager at Holiday Inn Express Edinburgh - Waterfront, responded to this review, April 16, 2014
Dear jpc15,
Thank you so much for posting a review of your recent stay.
I’m delighted that that you found your room to be very clean though I apologise that the double sofa bed provided in our family rooms was too small for your children.
I’m glad that you were able to take advantage of our free wi-fi access which is available throughout the hotel.
There are times when our breakfast area does become extremely busy and our staff do try their utmost to ensure that tables are cleared and cleaned so that waiting guests can access these as soon as possible.
I’m glad that you enjoyed our location and I do hope that we may have the opportunity to welcome you back to our hotel in the future.
Kind regards,
Andrew
General Manager
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Sheffield, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 13, 2014

We stopped here for 2 nights for our 1st trip to Edinburgh. This Hotel is in a great location, right opposite the Ocean Terminal (shopping centre), which has a good selection of shops, but is more importantly where the Royal Yacht Britannia is based (worth a trip-v interesting!).
The hotel has a free car park-great, as you will not want to use the car when youre here!! The bus stop is right outside the hotel & takes you straight into the City - very good value at £3.50 for an all day pass.
The hotel room was clean & spacious (there were only the 2 of us), with everything you could want - a hairdryer, kettle, tea & coffee The free breakfast was very good - plenty of sausages, scrambled eggs & beans. You make your own toast, and there is a good choice of cereal & the normal continental breakfast. The staff were very friendly.
The hotel is in a pretty quiet location, which we were thankful of, but there are plenty of restaurants in the shopping centre opposite if you didn't want to go into the city in the evening. However, our room was right next to the lift - which we could hear everytime it was used. If we went again, I would ask to be away from the lift! Also - our room was a little tired - the sink basin was cracked in the bathroom - the taps made a loud noise if you turned them on too much & the furniture in the room was worn in places. However, this wouldn't put us off stopping there again, due to its location. All in all, this is a good value hotel in a great location, that is very easy to find

Room Tip: Ask for a room away from a lift
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2011Debs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMexpressedinburgh, General Manager at Holiday Inn Express Edinburgh - Waterfront, responded to this review, April 14, 2014
Dear 2011Debs,
Thank you so much for reviewing your recent stay with us.
I’m delighted that you found your room to be clean and spacious and that it contained everything that you could want for your stay.
I’m glad that you found our staff to be friendly, were able to take advantage of our free parking and enjoyed our free Express Start hot buffet breakfast.
I’m sorry that you were allocated a room close to the lift and we will ensure that you are given a quieter room on your next visit.
We look forward to welcoming you back to the hotel in the future.
Kind regards,
Andrew
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
derby,uk
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 10, 2014

3 of us stayed one night and were impressed with the quick, friendly and efficient service. Rooms very good and beds comfortable. Hotel only 10 minutes away from the city centre (Princes Street) by bus from right outside the hotel - every 4 minutes - and only £1.50 each single fare. Breakfast was excellent and plentiful. Able to leave our car for the day in the car park free and on our return were able to have free tea and coffee before resuming our travels. Would highly recommend for service, comfort and convenience.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dihancock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMexpressedinburgh, General Manager at Holiday Inn Express Edinburgh - Waterfront, responded to this review, April 14, 2014
Dear guest,
Thank you so much for reviewing your recent stay with us..
I’m delighted that you were impressed with the quick, friendly and efficient service offered by our team.
I’m also delighted that you enjoyed our free Express Start hot buffet breakfast, found your room to be very good and comfortable and were able to take advantage of the free parking available at the hotel..
I do hope that we will have the opportunity of welcoming you back to the hotel in the future.
Kind regards,
Andrew
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
73 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 9, 2014

This Holiday Inn Express is right on the waterfront near the Oceanside shopping centre and the moored Royal Yacht Brittania. A fairly new hotel so rooms were spotless and beds very comfy. Breakfast the next morning was excellent with a very good choice. Bus stop right out the front took us to Royal Mile and Edinburgh Castle. Great service from all staff.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank seekerof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMexpressedinburgh, General Manager at Holiday Inn Express Edinburgh - Waterfront, responded to this review, April 14, 2014
Dear guest,
Many thanks for reviewing your recent stay with us.
I’m delighted that you found your room to be spotless and your bed to be comfortable.
I’m so glad that you enjoyed our free Express Start hot buffet breakfast and felt that our staff provided great service during your stay.
We hope that we may have the opportunity of welcoming you back to the hotel in the future.
Kind regards,
Andrew
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Edinburgh - Waterfront

Property: Holiday Inn Express Edinburgh - Waterfront
Address: Britannia Way, Ocean Drive | Leith, Edinburgh EH6 6JJ, Scotland
Phone Number:
Location: United Kingdom > Scotland > Edinburgh
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#49 Family Hotel in Edinburgh
#49 Business Hotel in Edinburgh
#56 Romantic Hotel in Edinburgh
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Edinburgh - Waterfront 3*
Number of rooms: 145
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Edinburgh Waterfront offering free Wi-Fi, air conditioning, great value rates with an inclusive buffet breakfast. Enjoy free parking at the hotel and its superb location, which is ideal for exploring this charming and fascinating city. The Holiday Inn Express Edinburgh Waterfront is located next to Ocean Terminal, Edinburgh's newest leisure and shopping destination, the Scottish Executive, the Royal Yacht Britannia & close to all major business areas. The old port area of Edinburgh-Leith has many atmospheric bars, bistros and boutiques & is only 1.5 miles from the city centre. Alternatively you can relax and unwind in our cosy lounge bar. The Holiday Inn Express Edinburgh Waterfront has good parking with 60 spaces available at the hotel on a first-come-first-served basis and there is also ample additional parking available at Ocean Terminal, opposite. There is a frequent public bus service from the front door making it an ideal location for visiting all of Edinburgh's famous attractions such as Edinburgh Castle, Holyrood Palace, The Royal Mile, Princes Street, national museums and galleries. We are delighted to unveil our brand new bedrooms which feature a whole new look. You can enjoy modern décor, irons and ironing boards and brand new hairdryers so that you look your best. Additionally our bedrooms are now packed with even more facilities including a comfy sofa (in family rooms) with a movable table, a wall-mounted TV, USB ports and power sockets next to your bed, nifty reading lights and full-width curtains which will make the rooms even cosier. The en suite shower rooms have also been spruced up with cool, fresh decor. We can't wait for your to experience our cool new look! ... more   less 
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Also Known As:
Holiday Inn Express Edinburgh - Waterfront Hotel Edinburgh
Holiday Inn Express Leith
Leith Holiday Inn Express
Holiday Inn Edinburgh
Holiday Inn Express Edinburgh - Waterfront Scotland

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