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“At this price they should fix the lift” 3 of 5 bubbles
Review of Jurys Inn Edinburgh

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Jurys Inn Edinburgh
Ranked #115 of 150 Hotels in Edinburgh
GreenLeadersBronze level
Guildford, United Kingdom
Level Contributor
187 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“At this price they should fix the lift”
3 of 5 bubbles Reviewed August 12, 2014

I stayed at Jury's Inn, Edinburgh for 2 nights, staying on the 7th floor in a "superior" room. Unfortunately, the stay was overshadowed by one of the 2 lifts being out of order the whole time, so waiting for the lift dominates my memory of the stay. I did complain, and after an initial resistance they did give me a 9% discount on the room rate. Even so, the tag superior room wasn't how I'd describe the pretty average room - though there's no doubt that the price was superior, even after the discount. (Being during the Festival probably didn't help, but even so the rate was at the top end of other hotels listed when advance booking using Trivago.)

But the bed was comfortable, and the facilities OK. The location just a two minute still from the side entrance to Waverley Station was great. It was convenient for all central locations and the Fringe venues I went to.

The hotel has no reason to be proud of its breakfast - a mediocre self service buffet (though with a poorly advertised offer to meet special requests and no one obvious to request). I particularly disliked the lack of any teapots for tea - at an upmarket hotel, I don't expect to have to make tea in a mug with a teabag! I'm not sure that many guests had ned of the jugs of mint and cucumber water though.

And a final note both highlighting their good service, but thoughtless attitude to facilities. The room came with a bath with shower over, but the shampoo and body wash were firmly fixed to a perch 5' up the wall - ideal for the shower, but useless for sitting in the bath. This is indicative of a complete failure to think about the guest's needs. However, I mentioned this to reception and a second free standing pair of bottles were provided ready for the second morning, so full marks to the reception staff.

Room Tip: Coaches and the refuse truck stop outside the front of the hotel, so rooms there suffer noise early...
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  • Stayed August 2014, traveled solo
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TheSciolist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeputyGM_JurysInn, Manager at Jurys Inn Edinburgh, responded to this review, August 28, 2014
Dear TheSciolist,

Thank you for taking time to leave feedback regarding your stay with us here at Jurys Inn Edinburgh. We appreciate all feedback to enable us to continuously improve both our product and service.

Unfortunately, similar to home things do break unexpectedly and indeed our lift was out of action for a while due to unforeseen maintenance, I am pleased to report that this has now be resolved however, please do accept my apologies for any inconvenience caused. I was disappointed to read you found our breakfast mediocre as we do normally receive excellent feedback. As you stated Edinburgh is very popular during the festival and we take extra care to ensure we are competitively priced compared to Hotels of a similar standard to ourselves.

I am pleased to read thought that the Front Desk did do their best to resolve the issues you raised, they do indeed always try and make our guests feel welcome and comfortable while staying with us.

TheSciolist, I do hope we can welcome you back to Jurys Inn Edinburgh in the near future.

With Kind Regards

Richard Pearson
Deputy General Manager

Richard_Pearson@jurysinns.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (590)
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English first
Sydney, Australia
1 review
5 of 5 bubbles Reviewed August 11, 2014

We stayed there for 3 nights on our trip to the UK & Ireland.
The location of the hotel was excellent. Across the road from Waverly train station, easy walking distance with wheeled suitcases. One street off the royal mile. The royal mile is easily accessed via a walkway from the hotel. Although quite a steep walk as royal mile area is not flat. Anyone with mobility issues should take note.
The breakfast at the hotel was quite good. Usual hot buffet english style breakfast. Didn't eat any other meals in hotel so can't comment.
The standard of the room was quite good. Clean, quite modern and not cramped with heating which was useful for drying the handwashing overnight. Would definitely stay there again and have no reservations in recommending it to anyone.

Room Tip: We had a room away from street and was very quiet.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Fred B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeputyGM_JurysInn, Manager at Jurys Inn Edinburgh, responded to this review, August 19, 2014
Dear Fred B,

Thank you for taking the time to write such kind words regarding your recent stay with us here at Jurys Inn Edinburgh.

The team here always endeavour to make our guests fell welcome and comfortable while staying with us and I am delighted that this was reflected on your stay.

Fred B, I do hope we can welcome you back to Jurys Inn Edinburgh in the near future.

With Kind Regards

Richard Pearson
Deputy General Manager

Richard_Pearson@jurysinns.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belo Horizonte, MG
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 11, 2014

Excellent location !
Just across the street from the railway station.
Spacious rooms, very clean !
There is an acess to the Royal Mile in the back of the hotel. Very convenient!
Excellent breakfast!
Cofee and tea machine in the room

Room Tip: front rooms with a view of the city
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  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank maria jose r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeputyGM_JurysInn, Manager at Jurys Inn Edinburgh, responded to this review, August 19, 2014
Dear maria jose r,

Thank you for taking the time to write such kind words regarding your stay with us here at Jurys Inn Edinburgh. We were delighted to read that you found our Hotel conveniently located for your needs whilst in Edinburgh.

maria jose r, I do hope we can welcome you back to Jurys Inn Edinburgh in the near future.

With Kind Regards

Richard Pearson
Deputy General Manager

Richard_Pearson@jurysinns.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed August 11, 2014 via mobile

Paid over £200 a night for overpriced shabby unwelcoming entrance only one lift working for hundreds of rooms. Not even a shower cap in bathroom. Very poor menu choice too. Curtains not wide enough for windows - all in all a very basic hotel - very disappointing!

Stayed August 2014, traveled on business
Helpful?
Thank Nilam3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeputyGM_JurysInn, Manager at Jurys Inn Edinburgh, responded to this review, August 19, 2014
Dear Nilam3,

Thank you for taking the time to leave feedback regarding your recent stay with us here at Jurys Inn Edinburgh.

We appreciate all feedback to enable us to continuously improve both our product and service. Unfortunately, the frontage of the Hotel is actually protected by Edinburgh Council preventing us from addressing this matter. We carefully monitor our rates on a daily basis to ensure we are competitively priced with other Hotels of a similar standard to us.

We do have extra amenities such as shower caps available at the front desk. From time-to-time, similar to home things break unexpectedly and the lift was down for a few days for unforeseen maintenance, but I am more than happy to say this has now been fixed. Please do accept my sincere apologies for any inconvenience caused.

Nilam3, I do hope we can welcome you back to Jurys Inn Edinburgh in the near future.

With Kind Regards

Richard Pearson
Deputy General Manager

Richard_Pearson@jurysinns.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Edinburgh hotels

Hamilton, New Zealand
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed August 11, 2014

Very handy to railway station and right in centre. Easy walk up hill to castle. Galleries and museums nearby. A bit pricey considering the amount of maintenance needed in rooms.
Comfortable and large entry with friendly,helpful staff. Child friendly rooms(extra bed) included in price.
Views of historic buildings are interesting but come with intermittent noise even late at night.

Room Tip: Ask for the quiet side and higher is usually better.
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  • Stayed July 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank FossilInfinity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeputyGM_JurysInn, Manager at Jurys Inn Edinburgh, responded to this review, August 19, 2014
Dear FossilInfinity,

Thank you for taking the time to leave feedback regarding your recent stay with us here at Jurys Inn Edinburgh.

It was great to read that you found our Hotel conveniently located for your needs whilst in Edinburgh. The team always endeavour to make our guests feel welcome and comfortable while staying with us and we were delighted to read this was reflected on your stay.

FossilInfinity, I hope you enjoyed your trip back to New Zealand as much as you enjoyed the Haggis and hope to welcome you back to Jurys Inn Edinburgh in the near future.

With Kind Regards

Richard Pearson
Deputy General Manager

Richard_Pearson@jurysinns.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Level Contributor
3 reviews
4 of 5 bubbles Reviewed August 11, 2014

I spent three beautiful days with my husband at Jurys Inn Edinburgh. The attention was very good and breakfast was excellent. I had the opportunity to chose the bedroom looking to the gardens, not to the railways so I did not hear noises while sleeping.

Room Tip: Do not chose rooms looking to new city.
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Amalia J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeputyGM_JurysInn, Manager at Jurys Inn Edinburgh, responded to this review, August 19, 2014
Dear Amalia J,

Thank you for taking the time to share your experiences of Jurys Inn Edinburgh.

Our Head Chef takes pride in providing our guests with a hearty breakfast to set our guests up for a day of exploring our wonderful city and we are delighted this was reflected on your experiences.

Amalia J, I do hope we can welcome you back to Jurys Inn Edinburgh in the near future.

With Kind Regards

Richard Pearson
Deputy General Manager

Richard_Pearson@jurysinns.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed August 11, 2014

We only stayed at the Jury Inn in Edinburgh for 1 night, and have only good things to say about it. When we arrived we were provided with the room straight away by the very welcoming reception staff. The hotel was clean, and the room was also extremely clean, spacious, quiet, and always kept at a lovely warm temperature, which was perfect when we came in freezing from the tattoo at night. We were provided with a kettle, hairdryer, teas, milk, coffee, sugar, a TV, and everything worked as it should. There was a good atmosphere throughout, and the staff were very helpful in allowing our bags to be kept in the storage room on the last day so we didn't have to carry them around, and they also let us stay in the lobby for hours to relax before we headed back home,

Room Tip: The rooms at the front have the views but you may be able to hear the trains, we didn't mind abo...
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  • Stayed August 2014, traveled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank lauren m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeputyGM_JurysInn, Manager at Jurys Inn Edinburgh, responded to this review, August 19, 2014
Dear lauren m,

Thank you for taking the time to write such kind words regarding your recent stay with us here at Jurys Inn Edinburgh.

The team here always endeavour to make our guests fell welcome and comfortable while staying with us and I am delighted that this was reflected on your stay.

lauren m, I do hope we can welcome you back to Jurys Inn Edinburgh in the near future.

With Kind Regards

Richard Pearson
Deputy General Manager

Richard_Pearson@jurysinns.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jurys Inn Edinburgh

Property: Jurys Inn Edinburgh
Address: 43 Jeffrey St., Edinburgh EH1 1DH, Scotland
Location: United Kingdom > Scotland > Edinburgh > Old Town
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#11 Green Hotel in Edinburgh
Price Range (Based on Average Rates): $
Hotel Class:3 star — Jurys Inn Edinburgh 3*
Number of rooms: 186
Official Description (provided by the hotel):
Jurys Inn Edinburgh is located in the heart of Edinburgh's beautiful Old Town next to the famous Royal Mile and a 2 minute walk from Waverly Train Station. Prince's Street and Edinburgh Castle are a pleasant 10-15 minute walk away. Whether visiting for sight-seeing, shopping or business at the International Conference Centre, choosing Jurys Inn Edinburgh guarantees all your destinations are within easy reach. The hotel features an all day Costa Coffee bar and a stylish onsite bar to relax in after an eventful day in the city. Enjoy a great selection of seasonal food and drink in our trendy restaurant which is open from 6:30am to 10:00am for breakfast and 6:00pm to 10:00pm for dinner. If arriving by car, public car parking is available nearby at Waverley Station car park. The hotel has 186 comfortable bedrooms that can accommodate up to 3 adults or 2 adults and 2 children. All bedrooms are furnished with large soft beds, spacious bathrooms with complimentary toiletries, a hair dryer, flat screen TV with Freeview and Free WiFi. Guests who book directly with us can enjoy Free Premium WiFi, our best price guarantee and can earn points and get rewards with our loyalty programme Jurys Rewards. ... more   less 
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Also Known As:
Jurys Inn Edinburgh Hotel Edinburgh
Jurys Hotel Edinburgh
Edinburgh Jurys Hotel
Jurys Inn Edinburgh Scotland

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